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Automotive Technical Service Representative Jobs

Sonnen Inc

Technical Service Representative

Tucker, GA · On-site

The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing ...

Kop-Coat, Inc.

Technical Service Rep

Millersburg, OH · On-site

Technical Service Representative Department: Sales Reports To: Regional Sales Manager Status: Exempt (Salaried) Position Overview The Technical Service Representative is responsible for managing day ...

PPG Industries (UK) Limited

MI · On-site

$60 - $80/hr

As a Technical Service Representative , you will serve as an onsite PPG representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer ...

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Automotive Technical Service Representative information

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$14

$26

$44

How much do automotive technical service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for automotive technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does an automotive technical service representative do?

An Automotive Technical Service Representative acts as a liaison between automotive manufacturers, dealerships, and customers to resolve technical issues related to vehicles. Their responsibilities include diagnosing complex vehicle problems, providing technical support and training to service staff, and communicating solutions or updates on product recalls and repairs. They may also assist with warranty claims and ensure compliance with manufacturer standards. This role requires strong technical knowledge of automotive systems as well as excellent communication skills to explain technical concepts clearly.

What are the key skills and qualifications needed to thrive as an automotive technical service representative?

To thrive as an Automotive Technical Service Representative, you need a solid understanding of automotive systems, technical troubleshooting skills, and typically an associate degree or relevant certification in automotive technology. Familiarity with diagnostic tools, OEM service software, and customer relationship management (CRM) systems is often required. Excellent communication, problem-solving, and customer service skills help you explain technical issues and build trust with clients and service teams. These competencies ensure accurate diagnostics, efficient repairs, and positive customer experiences, which are essential for maintaining brand reputation and client satisfaction.

What are the main challenges automotive technical service representatives face when diagnosing customer vehicle issues remotely?

Automotive Technical Service Representatives often encounter the challenge of accurately diagnosing vehicle issues without being physically present. This requires strong communication skills to gather precise information from customers or technicians and a deep understanding of vehicle systems to interpret symptoms described over the phone or email. Additionally, they need to stay updated with the latest diagnostic tools and manufacturer bulletins to provide effective troubleshooting guidance. Collaborating closely with dealership technicians and service managers is essential to ensure prompt and accurate resolution of customer concerns.

What is the difference between Automotive Technical Service Representative vs Automotive Service Advisor?

AspectAutomotive Technical Service RepresentativeAutomotive Service Advisor
Primary RoleProvides technical support, diagnostics, and troubleshooting assistance to service technicians and customers.Acts as the communication link between customers and service technicians, explaining repairs and estimating costs.
Required CredentialsTechnical certifications (e.g., ASE), automotive knowledgeCustomer service skills, basic automotive knowledge
Work EnvironmentService centers, technical support settingsDealerships, repair shops
Employer & Industry UsageAutomotive manufacturers, technical support firmsAuto dealerships, repair shops

While both roles involve automotive industry knowledge, the Automotive Technical Service Representative focuses on technical support and diagnostics, whereas the Automotive Service Advisor primarily manages customer communication and service scheduling.

What cities are hiring for Automotive Technical Service Representative jobs?

Cities with the most Automotive Technical Service Representative job openings:

What are popular job titles related to Automotive Technical Service Representative jobs?

For Automotive Technical Service Representative jobs, the most frequently searched job titles are:

Automotive Technical Service Representative

Mankiewicz Coatings

Southfield, MI • On-site

Full-time

Re-posted 26 days ago

Job description

Over 125 years of innovation have made Mankiewicz one of the world's leading manufacturers of high-quality coating solutions for industrial series production. From small manufacturers to large global corporations, Mankiewicz is at ease in the Automotive, Aviation, Railway, Machinery, Yacht, and Wind Power industries. Countless projects and challenges have shaped the company and its product portfolio into what it is today.
Mankiewicz's paint flew to the moon on a camera lens in 1969. A Hollywood mission brought Mankiewicz to the big screen in the 1990s. In "Golden Eye," the interior of James Bond's BMW Z3 was painted with Mankiewicz paint - not shaken, but well stirred by the Mankiewicz experts.
Come join one of the Best Places to Work in SC – winner in 2022, 2023, 2024 amp; 2025
Our Technical Service Representative will provide service for customers and prospective customers in the Automotive Industry in regards to all technical application questions and problems.
Role Responsibilities:
Support of and service for customers and prospective customers in the Automotive Industry (and potentially other markets) in regards to all technical application questions and problems. Project-supporting technical assessment of performance systems. Application-technological project management for customers.
Market/ Products:
  • Technical customer support on the implementation of new Mankiewicz products
  • Monitor technical trends (coatings, application techniques and application equipment)
  • Manage the testing on the marketability of new applications and application systems
  • Initiation, performance and evaluation of competitive research
  • Presentation of new products and their advantages to the customer according to the customers processes and requirements
  • Direct the identification of customers' needs and market opportunities to continuously expand Mankiewicz' activities
  • Adjustments of products and adjustments in regards to customers' needs
Personnel:
  • Proactive handling of continuing education in regards to relevant technical and market knowledge
  • Represent the company professionally and courteously
  • Ensure reports are in line with internal format requirements
Processes:
  • Direct the application-technological trials and their documentation
  • Consult customers with application equipment
  • Application parameter testing of new product developments and optimization in cooperation with the laboratory
  • Organize workshops with colleagues and/or customers
  • Development of application recommendations for customers (internal and external)
  • Documentation of all internal processes (ATA reports, samples orders, etc.)
  • Gathering of information on, analysis of and dealing with application problems and complaints of the customers
  • Establishing and definition of application windows
  • Instruction of customers' painters / application engineers; imparting of specific application-technological knowledge
  • Imparting of knowledge on pretreatment methods to customers (internal and external)
Finances:
  • Ensure that goals, targets and strategies will provide midterm and long term added profit to the group
  • Ensure efficient travel planning within the group possible
Additional Responsibilities:
  • Travel to customer facilities required. Must be willing to travel via vehicle, plane, train, etc.
  • Maintain compliance with all company policies and procedures
  • Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings
Role Requirements:
  • High School diploma required.
  • Chinese language skills at a professional level preferred.
  • Receive hazardous waste training within 6 months of initial employment, and annually thereafter in accordance with the applicable provisions of R.61-79.262.17(a)(7)(ii), (iii) and (iv)(D) of the South Carolina Hazardous Waste Management Regulations (SCHWMR).
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Intermediate knowledge of the installations / technical systems
  • Intermediate knowledge of the applications techniques (nozzles, piston pump, double diaphragm pumps)
  • Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
  • Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
  • The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
  • Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Physical Demands:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching
  • Must be able to mix paints, use paint sprayers and other equipment to efficiently and effectively perform the job
  • Exposure to fumes and hazardous chemicals.
  • Must be able to lift and carry up to 50 pounds
  • Able to stand for 8 hours per day
  • Must be able to talk, listen and speak clearly on the telephone

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