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Automotive Technical Support Specialist Jobs (NOW HIRING)

ARMS

Technical Support Specialist

Mobile, AL · On-site

Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing ...

Amtech

Technical Support Specialist

Westford, MA · On-site

$100 - $125/hr

... automotive, telecom, medical, and more. Our diversified product portfolio enables us to manufacture ... The Senior Technical Support Specialist will lead advanced technical aspects of post market ...

Stainless Works

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Automotive Technical Support & Customer Service Specialist

Streetsboro, OH · On-site

$20 - $25/hr

About the Role: Stainless Works is looking for a Technical Customer Support Specialist who ... If you have a background in automotive parts, mechanical aptitude, and a talent for high-accuracy ...

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How much do automotive technical support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for automotive technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Automotive Technical Support Specialist vs Automotive Service Advisor?

AspectAutomotive Technical Support SpecialistAutomotive Service Advisor
CredentialsTechnical certifications, such as ASE or manufacturer-specific trainingCustomer service training, often with some technical knowledge
Work EnvironmentCall centers, technical support departments, or remote troubleshootingService bays, customer reception areas, and repair shops
Employer & Industry UsageAutomotive manufacturers, parts suppliers, and technical support firmsAuto dealerships and repair shops
Common Search & ComparisonFocuses on technical troubleshooting and support rolesCenters on customer communication and service sales

While both roles involve automotive industry knowledge, the Automotive Technical Support Specialist primarily provides technical assistance and troubleshooting, often remotely, whereas the Automotive Service Advisor interacts directly with customers to explain repairs and recommend services.

What cities are hiring for Automotive Technical Support Specialist jobs?

Cities with the most Automotive Technical Support Specialist job openings:

What states have the most Automotive Technical Support Specialist jobs?

States with the most job openings for Automotive Technical Support Specialist jobs include:

What are popular job titles related to Automotive Technical Support Specialist jobs?

For Automotive Technical Support Specialist jobs, the most frequently searched job titles are:

Automotive Technical Support & Customer Service Specialist

Streetsboro, OH • On-site

Stainless Works
51 - 200 employees
Learn more about Stainless Worksexternal

Other

Posted 15 days ago

Job description

Company Description

Stainless Works is a U.S.-based industry leader in stainless steel performance headers and exhaust systems, as well as custom engineered fabrications through its MetalFab division. The company designs and manufactures a wide range of aftermarket products for modern and classic cars and trucks, using high-quality stainless steel and precise specifications. Skilled craftspeople leverage advanced technologies, including CNC Trumpf lasers, CNC press brakes, and a CNC robotic cell, to ensure consistent, high-performance TIG welded products. Stainless Works also offers custom applications such as special laser cutting, bending, and tailored components to help customers build exhaust systems that meet their unique needs.


Role Description

The Automotive Technical Support & Customer Service Specialist is a full-time, on-site role based in Streetsboro, OH. This position provides technical assistance to customers and distributors regarding performance headers, exhaust systems, and custom stainless steel components, helping them select, install, and troubleshoot products. Daily tasks include responding to phone, email, and online inquiries, guiding customers through fitment and compatibility questions, and documenting technical issues and resolutions. The specialist also processes orders, coordinates with production and shipping teams, and supports returns and warranty inquiries to ensure accurate and timely service. In addition, this role contributes to knowledge base materials, offers feedback on product improvements, and maintains positive, professional relationships with customers and internal team members.

Qualifications

  • Strong automotive knowledge, including exhaust systems, headers, and general vehicle mechanics; ability to read and interpret technical documents and installation instructions.
  • Customer service and communication skills, with experience handling phone and email support, resolving issues, and communicating clearly with diverse customers.
  • Technical troubleshooting and problem-solving abilities, including diagnosing fitment or performance concerns and providing practical solutions.
  • Basic computer proficiency, including CRM or ticketing systems, order entry, and documentation of customer interactions.
  • Ability to work on-site in a manufacturing environment, collaborate with production teams, and manage multiple inquiries in a fast-paced setting.
  • Prior experience in automotive parts, performance aftermarket, or technical support is preferred.
  • High school diploma or equivalent required; additional technical training, certifications, or coursework in automotive technology are a plus.

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