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Automotive Services Manager Jobs in Springfield, MA

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Automotive Services Manager information

See Springfield, MA salary details

$33K

$65.3K

$110.4K

How much do automotive services manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for automotive services manager in Springfield, MA is $65,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Services Manager, and why are they important?

To thrive as an Automotive Services Manager, you need expertise in automotive repair, business management, and customer service, often supported by an associate’s or bachelor’s degree in automotive technology or management. Familiarity with automotive diagnostic tools, shop management software, and certifications such as ASE are typically required. Exceptional communication, leadership, and problem-solving skills help you motivate teams and address customer concerns effectively. These skills and qualifications are vital to ensure efficient shop operations, high customer satisfaction, and sustained business growth.

Is an automotive service manager's job stressful?

An automotive services manager's job can be stressful due to managing customer expectations, overseeing technicians, and meeting sales and service goals. The role often requires strong organizational skills, problem-solving, and the ability to handle multiple priorities in a fast-paced environment.

What does a service manager do in automotive?

An automotive services manager oversees the daily operations of a service department, including managing staff, scheduling repairs, ensuring quality service, and maintaining customer satisfaction. They coordinate with technicians, handle customer inquiries, and often use management software to track service orders and performance metrics.

How does an Automotive Services Manager typically interact with technicians and customers on a daily basis?

An Automotive Services Manager serves as the bridge between customers, technicians, and other staff within the service department. On a daily basis, they communicate with technicians to assign work orders, discuss complex repairs, and ensure that quality standards are met. They also interact directly with customers to explain recommended services, provide estimates, and address any concerns or complaints. Effective collaboration and strong interpersonal skills are crucial for resolving issues quickly and maintaining a positive service environment.

What jobs in the US pay 300,000 a year?

An Automotive Services Manager can earn $300,000 or more annually with extensive experience, management skills, and certifications such as ASE. High-level roles in automotive dealership management or owning a successful service center also have the potential for this level of income. Compensation varies based on location, company size, and performance.

What is the difference between Automotive Services Manager vs Automotive Service Advisor?

AspectAutomotive Services ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, automotive knowledge, certifications optional
Work EnvironmentService departments, overseeing operationsFrontline customer interaction, sales, and service recommendations
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments
Common Search & Comparison IntentManaging service operations, overseeing staffCustomer communication, service sales, vehicle diagnostics

The Automotive Services Manager focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Automotive Service Advisor primarily interacts with customers, explaining repairs, and selling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What are Automotive Services Managers?

Automotive Services Managers are professionals responsible for overseeing the daily operations of automotive service departments or repair shops. They manage staff, coordinate repair and maintenance services, ensure customer satisfaction, and maintain inventory of parts and tools. Their role also includes budgeting, scheduling, and ensuring that work is completed efficiently and up to industry standards. Automotive Services Managers often serve as the main point of contact between customers and the service team, addressing concerns and providing updates on vehicle repairs.

What is the highest paying job in the automotive field?

In the automotive industry, high-paying roles include Automotive Service Directors, General Managers, and Master Technicians with advanced certifications. These positions often require extensive experience, leadership skills, and technical expertise, and they can earn six-figure salaries depending on the company and location.
What job categories do people searching Automotive Services Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Services Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Services Manager jobs? Cities near Springfield, MA with the most Automotive Services Manager job openings:
Automotive Services Manager jobs near you
Infographic showing various Automotive Services Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,262 per year, or $31.4 per hour.

AUTOMOTIVE SERVICE MANAGER LUXURY IMPORT DEALERSHIP

National Automotive Training Academy

Hartford, CT • On-site

$125K - $155K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

AUTOMOTIVE SERVICE MANAGER – LUXURY IMPORT DEALERSHIP24 INFINITI of Plymouth – Plymouth, Massachusetts

$125,000–$160,000+ Annually | Full Benefits | Leadership Opportunity

Are you an experienced Automotive Service Manager ready to lead a high-performing luxury service department?

24 INFINITI of Plymouth, part of the rapidly growing 24 Auto Group, is seeking an exceptional Automotive Service Manager with a proven track record of increasing customer satisfaction, improving technician productivity, and building a winning service culture.

If you're currently leading a successful service department—or you're an accomplished Assistant Service Manager ready for your next opportunity—we want to hear from you.

Location:
24 INFINITI of Plymouth
151 Samoset Street
Plymouth, MA 02360 (24 INFINITI of Plymouth)

Compensation & Benefits

  • $125,000–$160,000+ annual earning potential

  • Performance-based bonus opportunities

  • Medical, Dental & Vision Insurance

  • Paid Vacation & Holidays

  • 401(k)

  • Employee Vehicle Purchase Program

  • Factory Training & Career Development

  • Long-term career growth with one of New England's fastest-growing dealer groups

What You'll Do

Lead every aspect of a busy luxury automotive service department while delivering outstanding customer satisfaction and profitability.

Responsibilities include:

  • Lead, coach, mentor, and develop service advisors, technicians, dispatchers, and support staff

  • Drive technician productivity, efficiency, proficiency, and profitability

  • Improve customer satisfaction and CSI scores

  • Monitor labor sales, gross profit, effective labor rate, and departmental KPIs

  • Recruit and retain top automotive talent

  • Maintain warranty compliance and manufacturer standards

  • Work closely with Parts, Sales, and Executive Management

  • Resolve customer concerns professionally and efficiently

  • Build a positive culture focused on accountability, teamwork, and continuous improvement

  • Ensure all repair orders, documentation, and departmental procedures meet dealership and manufacturer requirements

  • Maintain a clean, safe, organized, and high-performing service operation

We're Looking For Someone Who Has

  • Minimum 3 years of experience as an Automotive Service Manager

  • Luxury or import dealership experience preferred (INFINITI, Nissan, Lexus, Acura, BMW, Mercedes-Benz, Audi, Volvo, Toyota, Honda, etc.)

  • Strong leadership and employee development skills

  • Excellent customer service and conflict-resolution abilities

  • Proven ability to grow service sales and department profitability

  • Strong understanding of dealership operations, fixed operations, warranty administration, and technician management

  • Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar)

  • Valid driver's license with a clean driving record

ASE certifications and manufacturer certifications are a plus but are not required for the right candidate.

Why Join 24 INFINITI of Plymouth?

This is your opportunity to join a dealership that is investing in its future. You'll have the support, resources, and leadership necessary to build an elite service department while working with a respected luxury brand and a dealer group committed to growth and employee success. The dealership emphasizes factory-trained technicians, genuine INFINITI parts, and high-quality customer care. (24 INFINITI of Plymouth)

If you're ready to lead from the front, develop an exceptional team, and build a service department recognized for excellence, we want to talk with you.

Apply today at: NATAtoday.net/activejobs

Zoom interviews are being scheduled immediately for qualified candidates.

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