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Dealership General Manager Jobs in Springfield, MA

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Dealership General Manager information

See Springfield, MA salary details

$48.8K

$129.9K

$210.3K

How much do dealership general manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for dealership general manager in Springfield, MA is $129,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $191,800.00 per year, depending on experience, location, and employer.

What are some common challenges a dealership general manager faces in balancing sales performance and customer satisfaction?

A Dealership General Manager often navigates the challenge of driving strong sales numbers while also ensuring high levels of customer satisfaction. This requires setting clear performance targets, fostering a customer-centric culture among staff, and quickly addressing any service issues that arise. Balancing these priorities involves close collaboration with sales, service, and finance teams to align goals and maintain positive customer relationships, which ultimately supports long-term business growth. Proactive communication and ongoing staff training are key strategies used to mitigate these challenges.

What are the key skills and qualifications needed to thrive as a dealership general manager?

To thrive as a Dealership General Manager, you need strong leadership, sales management, and business acumen, often supported by a degree in business or related field and significant automotive industry experience. Familiarity with dealership management systems (DMS), CRM software, and financial analysis tools is typically required. Exceptional communication, problem-solving, and team-building skills help foster a productive environment and drive customer satisfaction. These competencies are crucial for maximizing profitability, maintaining operational efficiency, and ensuring long-term dealership success.

What is the difference between Dealership General Manager vs Service Manager?

AspectDealership General ManagerService Manager
Primary FocusOverall dealership operations, sales, and profitabilityService department operations, customer satisfaction, and technician management
Required CredentialsExperience in automotive sales, management, and often a dealership-specific certificationTechnical knowledge, automotive service certifications, and management experience in service
Work EnvironmentDealerships, overseeing sales, finance, and service departmentsService department, working closely with technicians and service advisors
Industry UsageCommonly used in automotive dealerships for top management rolesUsed within service departments to manage daily operations

The Dealership General Manager oversees the entire dealership, including sales and finance, while the Service Manager focuses specifically on the service department's operations and customer satisfaction. Both roles require automotive industry experience but differ in scope and responsibilities.

What does a dealership general manager do?

Dealership general managers (GMs) oversee the operations of all the various departments within the dealership. The most common type of dealership is an automotive dealership, but other examples include those that sell RVs, boats or other outdoor vehicles, and large equipment. As a dealership general manager, you set sales goals for the sales team, create and manage the company budget, and approve contracts made in the financing department. You manage inventory, oversee vehicle acquisitions operations, and develop strategies to increase sales and profits at the dealership. General managers also hire and train new employees and establish employee compensation and benefits.

What is a dealership general manager?

A Dealership General Manager is the executive responsible for overseeing all operations of an automotive dealership. This includes managing sales, service, finance, and administrative departments to ensure profitability and customer satisfaction. They set business goals, develop strategies, supervise staff, and maintain relationships with manufacturers and customers. The general manager also monitors performance metrics and ensures that the dealership complies with industry regulations and company policies.
More about Dealership General Manager jobs
What job categories do people searching Dealership General Manager jobs in Springfield, MA look for? The top searched job categories for Dealership General Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Dealership General Manager jobs? Cities near Springfield, MA with the most Dealership General Manager job openings:
Dealership General Manager jobs near you
Infographic showing various Dealership General Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $129,877 per year, or $62.4 per hour.

Assistant General Manager - Jared Jewelers - Corbin's Corner

Jared Jewelers

Hartford, CT • On-site

Full-time

Re-posted 6 days ago

Jared Jewelers rating

4.7

Company rating: 4.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

28th of 29 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are brilliant career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
JARED ASSISTANT GENERAL MANAGER
Title: Jared Assistant General Manager
Reports To: General Manager
Reporting to this Position: All store personnel in the General Manager's absence
Minimum Requirements:
  • Completion of Information Security Privacy Awareness Quiz with a passing score
  • Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum (Dallas-Based Team Members with a passing score
  • No Code of Conduct written counseling within the past six months
  • Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal
  • Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.

Responsibilities:
  • Assumes the duties and responsibilities of the General Manager in his/her absence.
  • Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
  • Exerts maximum effort to achieve store sales projections.
  • Assists in maintaining daily focus among all associates on standards achievement.
  • Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
  • Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
  • Assists the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary.
  • Understands and enforces all store policies and practices. Protects the Company's interests at all times.
  • Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses.
  • Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
  • Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
  • Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
  • Investigates and handles customer complaints quickly, efficiently, and courteously.
  • Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management.
  • Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
  • Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events).
  • Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
  • Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
  • Assists in monitoring the inventory control function, as directed by the General Manager.
  • Assists in store maintenance, both inside and outside, by delegating or performing these duties.
  • Performs other duties as assigned.
  • Adheres to all established security and loss prevention policies.

Required Skills and Abilities:
  • Ability to achieve outstanding sales performance.
  • Professional approach and image.
  • Positive, enthusiastic attitude.
  • Tactful, friendly in dealing with others; team spirited work style.
  • Ability to plan, organize and supervise the work of others.
  • Ability to accept responsibility, make decisions, and delegate when appropriate.
  • Excellent interpersonal communication skills.
  • Excellent floor awareness to provide superior customer service.
  • Willingness to work under immediate supervision.
  • Ability to understand and follow written and verbal directions.
  • Ability to persuade and influence others.
  • Ability to be of service to others.
  • Excellent product knowledge.
  • Willingness to exert time and effort necessary to attain goals.
  • Reliable and dependable.

Work Schedule:
  • During non-peak periods, general managers should aim for a five-day, 40-hour work week.
  • Schedule based on the right time to effectively run your business.
  • A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: :
    • Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.

NOTE: Hours will increase during peak selling periods.
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select "Job" and "Professional Profile". Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select "Personal" and click "Edit."
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

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