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Automotive Service Director Jobs in Rochester, NY

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Automotive Service Director information

See Rochester, NY salary details

$37.3K

$115.8K

$171.3K

How much do automotive service director jobs pay per year?

As of Sep 6, 2026, the average yearly pay for automotive service director in Rochester, NY is $115,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $145,200.00 per year, depending on experience, location, and employer.

What is an automotive service director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What does an automotive service director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.

What are the key skills and qualifications needed to thrive as an automotive service director?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

How does an automotive service director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

More about Automotive Service Director jobs

What are the most commonly searched types of Automotive Service jobs in Rochester, NY?

The most popular types of Automotive Service jobs in Rochester, NY are:

What are popular job titles related to Automotive Service Director jobs in Rochester, NY?

For Automotive Service Director jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Automotive Service Director jobs in Rochester, NY look for?

The top searched job categories for Automotive Service Director jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Automotive Service Director jobs?

Cities near Rochester, NY with the most Automotive Service Director job openings:

Automotive Service Director jobs near you
Infographic showing various Automotive Service Director job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $115,751 per year, or $55.6 per hour.

Automotive Subaru Express Service Technician

Van Bortel Subaru of Rochester

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Perform automotive preventive maintenance such as changing oil, replacing/repairing tires, checking and refilling vehicle fluids, replacing filters, and inspecting and replacing lights and wipers

  • Evaluate customers' vehicle needs and communicate findings using the Subaru Express Service inspection form

  • Train with senior technicians to learn additional automotive services and master products, services, and company knowledge

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
The Subaru Express Technician performs basic maintenance and light repairs on customer vehicles. Primary goals are safe, efficient performance of all maintenance and repair tasks as defined in dealership processes and policies. Are you looking to begin your career as an Automotive Technician? Van Bortel Subaru offers you a step-by-step path towards reaching your goals! We invest in our employees by offering paid training and certifications. Our path to success offers you clearly defined pay raises as you gain experience and certifications. This is the perfect opportunity to grow within a professional environment with all the support and training you need to be successful!
All inquiries should be directed to the hiring manager, Stephen Mueller.
Benefits
  • Medical, Dental and Vision Insurance
  • 401(k) plan + match
  • Paid time off
  • Short/Long Term Disability
  • Mentorship Program
  • Growth Opportunities
  • Paid Training
  • Life Insurance
  • Legal Services available
  • Employee vehicle purchase plans
  • Health and Wellness
  • Discounts on products and services

Job duties include but are not limited to:
  • Perform automotive preventive maintenance such as changing oil, replacing/repairing tires, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
  • Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer
  • Demonstrate excellent guest service, which includes providing clear communication and feedback about guest vehicle's condition using the Subaru Express Service inspection form
  • Train with mid and senior level automotive technicians to learn additional automotive services
  • Promote teamwork to deliver on guest expectations
  • Contribute to a fun team atmosphere
  • Master products, services, and company knowledge through Subaru Star-U training programs
  • We will train you to do alignments, brake services, and scheduled maintenance services
  • Maintaining a clean and safe working environment

Position Requirements
  • Must have a valid driver license and be able to pass a drug test
  • Mechanical aptitude and knowledge of how automobiles work
  • Ability to multi-task and prioritize workload
  • Ability to work efficiently with Express team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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