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Automotive Internal Service Advisor Jobs in Raleigh, NC

Blue Compass RV Raleigh

Service Advisor

Raleigh, NC · On-site

The Service Advisor plays a critical role in delivering exceptional customer experience while ... Automotive or service industry background preferred * Strong customer service and problem-solving ...

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All JobsAutomotive Internal Service Advisor JobsAutomotive Internal Service Advisor Jobs in Raleigh, NC

Automotive Internal Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do automotive internal service advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for automotive internal service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What is an automotive internal service advisor?

An Automotive Internal Service Advisor is a professional in a dealership or service center who acts as a liaison between the service department and other departments, such as sales or parts. Their primary responsibilities include coordinating vehicle repairs and maintenance for dealership inventory or fleet vehicles, ensuring work orders are processed efficiently, and communicating status updates to relevant teams. They play a key role in streamlining workflow within the service department and ensuring that internal vehicles are serviced promptly and according to dealership standards.

What skills and qualifications are needed to thrive as an automotive internal service advisor?

To thrive as an Automotive Internal Service Advisor, you need a solid understanding of automotive repair processes, inventory management, and service workflow, often supported by experience in a dealership or repair shop environment. Familiarity with dealership management systems (DMS), repair order software, and parts catalog tools is typically required. Strong organizational skills, attention to detail, and effective communication are essential soft skills for coordinating between technicians and other departments. These abilities ensure efficient service operations, accurate documentation, and high customer satisfaction within a fast-paced automotive setting.

How does an automotive internal service advisor typically collaborate with technicians and other departments within a dealership?

An Automotive Internal Service Advisor acts as a bridge between the service department, technicians, and sales teams to ensure timely and accurate completion of internal vehicle repairs and maintenance. They communicate repair needs, coordinate schedules, and prioritize work based on dealership requirements, often juggling multiple internal requests at once. By maintaining clear communication and detailed documentation, they help minimize downtime and ensure vehicles are ready for sale or delivery promptly. Effective collaboration requires strong organizational skills and the ability to quickly resolve any issues that arise between teams.

What is the difference between Automotive Internal Service Advisor vs Automotive Service Writer?

AspectAutomotive Internal Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentIn-shop, interacting directly with technicians and customersFront desk, customer-facing, coordinating repairs
Industry UsageUsed interchangeably in many dealerships and repair shopsCommonly used term for front-desk roles in auto service

Both roles involve customer communication and technical knowledge, often requiring similar certifications. The main difference lies in terminology; 'Automotive Internal Service Advisor' emphasizes the internal, technical aspect, while 'Automotive Service Writer' is more customer-facing. Both positions are vital in auto repair shops and dealerships for ensuring smooth service operations.

How do automotive internal service advisors get paid?

Automotive internal service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with pay structures varying by dealership or service center. Strong communication skills and product knowledge are important for maximizing earnings.

Is an automotive internal service advisor a hard job?

An automotive internal service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs with technicians. It requires good communication skills, technical knowledge, and the ability to handle customer service responsibilities, which can be demanding but manageable with experience. The job often involves multitasking in a fast-paced environment and may require certifications or training in automotive systems.

What are popular job titles related to Automotive Internal Service Advisor jobs in Raleigh, NC?

For Automotive Internal Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Automotive Internal Service Advisor jobs in Raleigh, NC look for?

The top searched job categories for Automotive Internal Service Advisor jobs in Raleigh, NC are:

Automotive Internal Service Advisor jobs near you
Infographic showing various Automotive Internal Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,435 per year, or $25.2 per hour.

Automotive Customer Service Advisor - 2739

Premium Velocity Auto LLC

Clayton, NC • On-site

Full-time

Medical, Dental, Vision, Life

Re-posted 20 days ago

Job description

Join Our High-Energy Team as an Automotive Customer Service Advisor!
Are you a natural communicator with a passion for helping people?
Want to work in a fast-paced, team-oriented environment where your personality, energy, and communication skills truly shine?
Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.
No automotive experience needed - we train!
A valid driver's license is strongly preferred, but not required.
Position: Customer Service Advisor (CSA)
As a Customer Service Advisor, you'll guide customers through their entire visit - while also performing basic maintenance services as a trained Lube Technician.
This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.
What You'll Do (High-Impact Responsibilities)
  • Greet customers, review their service needs, and escort them safely from their vehicles
  • Clearly explain available services, promotions, and recommendations
  • Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
  • Communicate service updates throughout the visit
  • Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
  • Review completed services with customers, ensure satisfaction, and encourage return visits
  • Assist the team and perform other duties as assigned

Requirements
  • Valid U.S. driver's license (preferred)
  • Authorization to work in the U.S. (no sponsorship available)
  • Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
  • Comfortable working in enclosed or semi-outdoor environments
  • Proven face-to-face customer service or sales experience

Qualifications
  • Excellent communication and customer service skills
  • Strong listening and reasoning abilities
  • Confidence in overcoming objections
  • Positive, energetic attitude
  • Ability to succeed in a fast-paced, team-oriented environment
  • Commitment to following safety procedures
  • Willingness to learn, train, and grow
  • Strong multitasking ability

Full-Time Employee Benefits
  • Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine
  • Employer-funded basic life & AD&D
  • Bonus program for completing JLU training
  • Employee discounts on parts and services

Additional Optional Benefits
  • Life, accident, disability, and critical illness plans
  • Flexible Spending Account (FSA) & Dependent Care FSA
  • Employee Assistance Program
  • Will preparation & travel assistance
  • Full-time employees only

Added Perks
  • Pay increase opportunities within your first 60 days!
  • Paid training + bonus incentives for completing modules
  • Cross-training across multiple roles to increase your earning potential
  • Career paths with limitless growth (Customer Service, Automotive, and Management)
  • Safety-focused work environment
  • Unique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)

Ready to Deliver a High-Energy Customer Experience?
Bring your positivity, communication talent, and drive for growth - we'll provide the training, tools, and career path.
Apply today and accelerate your future!
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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