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Automotive Aftersales Jobs (NOW HIRING)

Nissan Motor Co., Ltd.

Data Scientist

Franklin, TN · On-site

Automotive Aftersales Service Retention and Service Retention drivers or related knowledge preferred. Understanding of US Market and dealer Service operations preferred. Advanced ETL capabilities ...

Visionnav Robotics USA Inc

Be Seen First

Aftersales Engineer

Detroit, MI · On-site

$60K/yr

... such as automotive, food and beverage, chemical, pharmaceutical, and logistics. The company is ... Collect and provide timely feedback on customer requirements and improvement suggestions Aftersales ...

Visionnav Robotics USA Inc

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Aftersales Engineer

Detroit, MI · On-site

$60K/yr

... such as automotive, food and beverage, chemical, pharmaceutical, and logistics. The company is ... Collect and provide timely feedback on customer requirements and improvement suggestions Aftersales ...

Ford Motor Company

SAP SD Functional Consultant

Livonia, MI · On-site

$59 - $80.50/hr

... with automotive aftersales exposure Even better, you may have... * Master's Degree * Strong experience with global O2C (order to cash) processes in high-volume, multi-country environments.

Scout Motors

Specialist, Parts Planning

Charlotte, NC

$95K - $120K/yr

Bachelor's Degree, or equivalent combination of education and experience. * 5+ years of professional experience in Automotive Aftersales with focus on parts forecasting & management. * Experience in ...

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How much do automotive aftersales jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive aftersales in the United States is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What are the typical challenges faced in an automotive aftersales role, and how can they be managed effectively?

Professionals in Automotive Aftersales often encounter challenges such as handling high customer expectations, coordinating with multiple departments (like service, parts, and sales), and staying updated with evolving vehicle technologies. Managing these challenges effectively involves strong communication skills, a customer-focused mindset, and continuous training on the latest automotive advancements. Building positive relationships with both customers and internal teams can also help streamline processes and improve overall satisfaction.

What is automotive aftersales?

Automotive aftersales refers to the services, support, and products provided to customers after they purchase a vehicle. This includes maintenance, repairs, spare parts, accessories, warranties, and customer service. The goal of aftersales is to ensure customer satisfaction, extend the lifespan of the vehicle, and encourage brand loyalty. Automotive aftersales is a crucial part of the automotive industry, as it generates ongoing revenue and helps build long-term relationships with customers.

What are the key skills and qualifications needed to thrive in automotive aftersales?

To thrive in Automotive Aftersales, you need a solid understanding of vehicle systems, customer service best practices, and sales techniques, often supported by relevant automotive qualifications or certifications. Familiarity with dealership management systems (DMS), parts catalog software, and inventory management tools is typically required. Strong communication, problem-solving abilities, and relationship-building skills help professionals excel in this customer-facing role. These competencies are vital for ensuring customer satisfaction, driving repeat business, and efficiently managing aftersales operations.

What is the difference between Automotive Aftersales vs Automotive Service Technician?

AspectAutomotive AftersalesAutomotive Service Technician
CredentialsCertifications like ASE, manufacturer-specific trainingASE certification, technical diplomas
Work EnvironmentDealerships, service centers, customer service settingsRepair shops, dealerships, maintenance facilities
Employer & Industry UsageFocuses on customer support, parts, and service salesPerforms repairs, diagnostics, and maintenance

Automotive Aftersales primarily involves customer service, parts management, and support roles within the automotive industry, while Automotive Service Technicians focus on diagnosing and repairing vehicles. Both roles require technical certifications and work in similar environments, but their core responsibilities differ—one emphasizes customer relations and parts, the other vehicle repairs.

More about Automotive Aftersales jobs
What job categories do people searching Automotive Aftersales jobs look for? The top searched job categories for Automotive Aftersales jobs are:
Automotive Aftersales jobs near you
Infographic showing various Automotive Aftersales job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,717 per year, or $20.1 per hour.

Assistant Manager, Regional Aftersales Ops

Hyundai Motor Company

Greenwood Village, CO • On-site

$75K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL
#LI-OnSite
WHAT YOU WILL DO

The primary purpose of this position is to provide administrative, operational, and analytical support to Regional Aftersales Operations departments. This role contributes to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives. Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supports service retention objectives, monitor KPI's and escalates variances to management, warranty administration support, warranty expense monitoring & parts return status, aid in coordinating the completion of campaigns or recalls, and handle day-to-day consumer affairs inquires/case reviews/hearings.

HOW YOU WILL MAKE AN IMPACT
  • Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
  • Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
  • Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
  • Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
  • Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
  • Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
  • Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
  • Provide administrative support during DSM absences as needed.
  • Support regional initiatives through assigned tracking, reporting, coordination, and adhoc analysis.
  • Run, analyze, and reconcile KPI reporting, including post-program reporting.
  • Provide regional aftersales support for OCM preparation, performance tracking, and action-item followup.
  • Manage service website audits, service scheduler tracking, secret shopping, and reporting.
  • Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
  • Perform additional operational and administrative duties to support Regional After Sales operations.
  • Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.
WHAT YOU WILL BRING TO THE ROLE
  • Must be a high school graduate.
  • Bachelor's degree preferred.
  • At least five years of experience of which at least three years of directly related experience are in automotive is preferred.
  • Broad automotive retail experience is a plus.
  • Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
  • Strong written and oral communication skills.
  • Well developed organizational skills and ability to prioritize and exercises excellent time management.
  • Intermediate/advanced computer and analytical skills required (Microsoft Office Suite, Knowledge of SAP a plus).
  • Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well-reasoned solutions.
  • Possess customer-minded competencies to understand customer needs and expectations to develop and implement solutions to meet the customer needs.
  • Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
  • Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.
WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $75,400 - $104,000 annual base salary
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS
  • Normal office duties.
  • Must be able to travel (up to 40%). 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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