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Automotive Aftersales Jobs (NOW HIRING)

VinFast

Position Objective The Aftersales Leader will be responsible for building, leading, and scaling ... Bachelor's degree in Automotive Engineering, Electrical/Electronics Engineering, Mechanical ...

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Automotive Aftersales information

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How much do automotive aftersales jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for automotive aftersales in the United States is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What are the typical challenges faced in an automotive aftersales role, and how can they be managed effectively?

Professionals in Automotive Aftersales often encounter challenges such as handling high customer expectations, coordinating with multiple departments (like service, parts, and sales), and staying updated with evolving vehicle technologies. Managing these challenges effectively involves strong communication skills, a customer-focused mindset, and continuous training on the latest automotive advancements. Building positive relationships with both customers and internal teams can also help streamline processes and improve overall satisfaction.

What is automotive aftersales?

Automotive aftersales refers to the services, support, and products provided to customers after they purchase a vehicle. This includes maintenance, repairs, spare parts, accessories, warranties, and customer service. The goal of aftersales is to ensure customer satisfaction, extend the lifespan of the vehicle, and encourage brand loyalty. Automotive aftersales is a crucial part of the automotive industry, as it generates ongoing revenue and helps build long-term relationships with customers.

What are the key skills and qualifications needed to thrive in automotive aftersales?

To thrive in Automotive Aftersales, you need a solid understanding of vehicle systems, customer service best practices, and sales techniques, often supported by relevant automotive qualifications or certifications. Familiarity with dealership management systems (DMS), parts catalog software, and inventory management tools is typically required. Strong communication, problem-solving abilities, and relationship-building skills help professionals excel in this customer-facing role. These competencies are vital for ensuring customer satisfaction, driving repeat business, and efficiently managing aftersales operations.

What is the difference between Automotive Aftersales vs Automotive Service Technician?

AspectAutomotive AftersalesAutomotive Service Technician
CredentialsCertifications like ASE, manufacturer-specific trainingASE certification, technical diplomas
Work EnvironmentDealerships, service centers, customer service settingsRepair shops, dealerships, maintenance facilities
Employer & Industry UsageFocuses on customer support, parts, and service salesPerforms repairs, diagnostics, and maintenance

Automotive Aftersales primarily involves customer service, parts management, and support roles within the automotive industry, while Automotive Service Technicians focus on diagnosing and repairing vehicles. Both roles require technical certifications and work in similar environments, but their core responsibilities differ—one emphasizes customer relations and parts, the other vehicle repairs.

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Automotive Aftersales jobs near you
Infographic showing various Automotive Aftersales job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,717 per year, or $20.1 per hour.

Automotive Functional Consultant - Automotive Aftersales & Services

Staffingine LLC

Newark, CA • On-site

Contractor

Re-posted 10 days ago

Job description

Job Title: Automotive Functional Consultant – Automotive Aftersales & Services
Job Location: Newark - California - USA
Job Type: Contract to Hire

Job Description:

  • Functional Consulting : Lead the process cataloguing and functional design for next generation aftersales and service systems for a leading EV manufacturer.
  • Should have implemented at least one or more E2E Dealer Management Systems including in depth understanding of functional modules such as – Sales , Inventory Management , Parts & Service Management, Warranty, Integrated accounting , CRM etc.
  • Strong understanding of high-voltage safety, battery diagnostics, and EV service tools would be an added advantage
  • Should be able to drive workshops with business stakeholders , articulate requirements and build user stories for product backlog creation
  • Create detailed user stories for the technical team and take accountability for clarity and consistency
  • Drive user demos and coach the business team for conducting User Acceptance Testing (UAT)
  • Should have full implementation lifecycle experience in Agile methodology. (2 or more programs)
  • Should be able to work effectively with the technical team to ensure delivery timelines , quality & schedule are met.
  • Should have worked in a multi-vendor / stakeholder environment and has managed multi-workstream complex projects with minimum foresight
  • Will be responsible for ensuring that all deliverables are met in a timely manner, is able to manage program risks, interdependencies, manage stakeholder expectations, provide accurate reporting to leadership at a program and workstream level as well.

Requirements:

  •        Bachelor's degree in Engineering, Business,  Science, Statistics or a related field.
  •     10+ years of experience in the automotive / industrial / heavy equipment domain or   relevant consulting experience in these industries.
  •   Experience with Agile Project Management tools like Azure Devops or JIRA and
  • Exceptional analytical and problem-solving abilities, with a strategic mindset and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and present complex concepts to non-technical audiences.
  • This is a Hybrid Role and expectation is to be available in the client office for 2 or more days per week.