Job Title: Claims Adjuster
Department: Claims Administration
Pay Grade:
Choose Pay Grade
Overtime Eligibility:
Non-Exempt
Date:
November, 2025
Job Summary:
The Mechanical Claims Adjuster plays a critical role in our claim's operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL.
As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.
Minimum Qualifications:
Education
High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor's degree in related field
Experience
Minimum 3 years of hands-on automotive repair and diagnosis experience.
1 to 2 years of Claims processing experience preferred but not required
Licensure, Certification, and/or Registration
Current or previous ASE Certification preferred.
Supervision Exercised
โ Direct โ Indirect โ N/A
Typical Positions Supervised
N/A
Primary Job Functions
- Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
Periodic Job Functions
- Participate in any projects, reports, documentation, tasks or objectives assigned
Skills & Competencies Required
- Parts and Labor Guide familiarity.
- Intermediate knowledge of Windows-based computer programs.
- Exceptional customer service and communication skills.
- Ability to read, analyze and interpret general business correspondence or technical procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- Spanish fluency/Bilingual a plus
- Adhere closely to a posted schedule