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Auto Service Advisor Jobs in Virginia (NOW HIRING)

Casey Chevrolet

Service Advisor

Newport News, VA · On-site

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Casey Chevrolet

Service Advisor

Newport News, VA

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Casey Chevrolet

Service Advisor

Newport News, VA · On-site

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Casey Chevrolet

Service Advisor

Newport News, VA

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Casey Chevrolet

Service Advisor

Newport News, VA

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Casey Chevrolet

Service Advisor

Newport News, VA

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Apex Automotive

Service Advisor

Glen Allen, VA · On-site

... Service Advisor to join our winning team! Platinum Plus provides the highest quality automotive ... about auto repair. We believe in leading with honesty and integrity and doing things right the ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA · On-site

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA · On-site

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA · On-site

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental ... Paid Vacations Service Advisor Responsibilities: * Greeting customers promptly * Obtaining customer ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Virginia

Auto Service Advisor information

See Virginia salary details

$11

$25

$45

How much do auto service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for auto service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

Is an auto service advisor a hard job?

An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Virginia? For Auto Service Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Virginia look for? The top searched job categories for Auto Service Advisor jobs in Virginia are:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Service Advisor

Casey Chevrolet

Newport News, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Automotive Service Advisor - Join the Winning Team at Casey Auto Group!
We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career. You'll be the face of our service department, helping customers feel confident and cared for.
Why You'll Love It Here:
  • Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience.
  • Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions.
  • Job Stability: As a family-owned and operated company for over 60 years, we offer stable employment in an industry that is always in demand.
  • Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.

Responsibilities:
  • Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service
  • Providing concierge support for all owner inquiries, whether over the phone or in person
  • Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold
  • Answering technical questions about vehicle problems, warranties, services, and repairs
  • Maintaining customer happiness scores at or above company standards
  • Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims
  • Collaborating with upper management on hiring and disciplinary decisions for the service department

Qualifications:
  • Previous experience as an Automotive Service Advisor
  • Organized and friendly personality with fantastic communication skills
  • Strong record of positive customer satisfaction results
  • At least 18 years of age
  • A valid driver's license with a good driving record
  • Time management skills and the ability to work with little supervision
  • Demonstrated ability to manage others
  • A professional, well-groomed personal appearance

What We Will Give You:
At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:
  • Competitive Pay and weekly paychecks
  • Professional Development: Ongoing training and career advancement opportunities
  • Comprehensive Benefits:
    • Medical, Dental, and Vision Insurance
    • FSA/HSA/LPFSA
    • Prescription drug coverage
    • HealthJoy App- company paid healthcare navigation tool
    • Employee Assistance Program
    • 401(k) with company contribution upon eligibility
    • Short- and Long-Term Disability
    • Legal Resources coverage & ID Protection
  • Work-Life Balance:
    • Vacation & Holiday pay
  • Employee Perks:
    • Employee referral bonus programs
    • Employee parts & service discounts
    • Discounted gym memberships to OneLife & YMCA

Apply today and join the Casey Auto Group family-where success is driven by passion, performance, and persistence.
Casey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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