Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Williamsburg, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Service Advisor
Newport News, VA · On-site
Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between ...
Auto Service Advisor information
See Virginia salary details
$11.92 - $14.93
6% of jobs
$14.93 - $17.94
15% of jobs
$18.57 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.95
19% of jobs
The median wage is $22.86 / hr.
$20.95 - $23.96
16% of jobs
$23.96 - $26.97
15% of jobs
$28.25 is the 75th percentile. Wages above this are outliers.
$26.97 - $29.99
11% of jobs
$29.99 - $33
7% of jobs
$33 - $36.01
5% of jobs
$36.01 - $39.02
2% of jobs
$39.02 - $42.03
2% of jobs
$42.03 - $45.04
2% of jobs
$11
$25
$45
How much do auto service advisor jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for auto service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.
Is an auto service advisor a hard job?
An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.
What is the difference between Auto Service Advisor vs Auto Technician?
| Aspect | Auto Service Advisor | Auto Technician |
|---|---|---|
| Credentials | Customer service skills, sometimes certifications in automotive or sales | ASE certifications, technical training |
| Work Environment | Customer-facing, office and service bay | Garage, repair shop, service bay |
| Employer & Industry Usage | Auto repair shops, dealerships, service centers | Auto repair shops, dealerships, service centers |
| Primary Focus | Customer communication, service sales, scheduling | Diagnosing, repairing, maintaining vehicles |
Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.
How much do auto service advisors make in the US?
Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.
What is an auto service advisor?
Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.
How do auto service advisors get paid?
Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.
What are some common challenges faced by auto service advisors, and how can they be managed effectively?
Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.
What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?
To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Virginia? For Auto Service Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Virginia look for? The top searched job categories for Auto Service Advisor jobs in Virginia are:
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 13 days ago
Job description
Service Advisor - Join the Winning Team at Casey Auto Group!
Are you a customer service expert with a passion for cars? Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career.
At Casey Auto Group, you'll be the face of our service department, helping customers feel confident and cared for. You'll work with some of the best American and import vehicle lines, from entry-level to high-end luxury.
Why You'll Love It Here:
- Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience.
- Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions.
- Job Stability: As a family-owned and operated company, we offer stable employment in an industry that is always in demand.
- Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.
Your Responsibilities:
As a Service Advisor, you will play a key role in delivering an exceptional customer experience. Your responsibilities will include:
- Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service.
- Providing concierge support for all owner inquiries, whether over the phone or in person.
- Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold.
- Answering technical questions about vehicle problems, warranties, services, and repairs.
- Maintaining customer happiness scores at or above company standards.
- Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims.
- Collaborating with upper management on hiring and disciplinary decisions for the service department.
Qualifications:
We’re seeking a service-oriented individual who is eager to excel in a fast-paced environment. You should have:
- Previous experience.
- Demonstrated ability to manage others.
- Strong record of positive customer satisfaction results.
- Organized and friendly personality with fantastic communication skills.
- Time management skills and the ability to work with little supervision.
- A professional, well-groomed personal appearance.
- A valid driver’s license and a clean driving record.
- Must be at least 18 years of age.
What We Will Give You:
At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:
- Competitive Pay and weekly paychecks
- Professional Development: Ongoing training and career advancement opportunities
- Comprehensive Benefits:
- Medical, Dental, and Vision Insurance
- FSA/HSA/LPFSA
- Prescription drug coverage
- HealthJoy App- company paid healthcare navigation tool
- Employee Assistance Program
- 401(k) with company contribution upon eligibility
- Short- and Long-Term Disability
- Legal Resources coverage & ID Protection
- Work-Life Balance:
- Vacation & Holiday pay
- Employee Perks:
- Employee referral bonus programs
- Employee parts & service discounts
- Discounted gym memberships to OneLife & YMCA
Accelerate Your Career Today!
This isn’t just a job—it’s a career path with limitless potential. If you’re a passionate, motivated professional who shares our drive for excellence, Casey Auto Group is the place for you.
Apply today and join the Casey Auto Group family—where success is driven by passion, performance, and persistence.
Casey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.