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Auto Insurance Claims Jobs (NOW HIRING)

USAA

Senior Auto Insurance Claims Adjuster

Mesa, AZ · Hybrid

Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month ...

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How much do auto insurance claims jobs pay per hour?

As of May 31, 2026, the average hourly pay for auto insurance claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Insurance Claims Adjuster, and why are they important?

To thrive as an Auto Insurance Claims Adjuster, you need strong analytical skills, attention to detail, and knowledge of insurance policies and claims processes, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management software, estimating tools like CCC One, and sometimes adjuster licensing is often required. Excellent communication, negotiation, and customer service skills set top performers apart in this role. These abilities are crucial for accurately assessing claims, ensuring fair settlements, and maintaining customer trust and satisfaction.

What are some common challenges faced by professionals working in auto insurance claims, and how can they be managed effectively?

Professionals in auto insurance claims often face challenges such as managing high caseloads, dealing with emotionally distressed clients, and ensuring timely and accurate assessments of damages. To navigate these challenges, strong organizational skills, clear communication, and effective time management are essential. Additionally, collaborating closely with adjusters, repair shops, and legal professionals helps facilitate smoother claim resolutions and fosters a supportive team environment.

What are auto insurance claims?

Auto insurance claims are formal requests made by policyholders to their insurance company for compensation or coverage following a car accident, theft, or damage to their vehicle. When an incident occurs, the policyholder reports the details to the insurer, who then investigates the claim to determine coverage, liability, and the amount to be paid. The claims process may involve submitting documentation, working with adjusters, and sometimes coordinating repairs or medical payments. The goal is to restore the policyholder to their financial position prior to the loss, according to the terms of their policy.

What is the difference between Auto Insurance Claims vs Auto Insurance Adjusters?

AspectAuto Insurance ClaimsAuto Insurance Adjusters
Primary RoleFiling, processing, and managing insurance claims after an accident or lossEvaluating damages, determining claim validity, and negotiating settlements
Required CredentialsTypically high school diploma; some roles may require insurance licensesInsurance adjuster license; relevant certifications often preferred
Work EnvironmentOffice, on-site at accident locations, or via claims portalsFieldwork at accident sites and offices
Industry UsageClaims processing departments within insurance companiesAdjusting teams within insurance companies or independent adjusters

Auto Insurance Claims involve managing the overall process of filing and handling claims, while Auto Insurance Adjusters focus on assessing damages and determining settlement amounts. Both roles require insurance knowledge and licenses, but Claims professionals handle the administrative side, whereas Adjusters perform damage evaluations and negotiations.

More about Auto Insurance Claims jobs
What cities are hiring for Auto Insurance Claims jobs? Cities with the most Auto Insurance Claims job openings:
What states have the most Auto Insurance Claims jobs? States with the most job openings for Auto Insurance Claims jobs include:
What job categories do people searching Auto Insurance Claims jobs look for? The top searched job categories for Auto Insurance Claims jobs are:
Auto Insurance Claims jobs near you
Infographic showing various Auto Insurance Claims job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.
Auto Insurance Claims Manager

Auto Insurance Claims Manager

AMERICAN FREEDOM INSURANCE

Mount Prospect, IL • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Description:

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)


About AFIC:
American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and licensed in Ohio. We are committed to excellence, customer care, and empowering employees to thrive.


What You'll Be Doing:
As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania a plus, but not required.

  • Lead & Empower Your Team:?Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
  • Optimize Processes:?Develop strategies to reduce loss costs and ensure efficient claim processing
  • Drive Performance:?Set and measure performance indicators to ensure accountability and team success.
  • Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
  • Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority?cases?closely monitored.
  • Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards.
  • Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
  • Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
  • Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.
Requirements:

What We're Looking For:

  • Bachelor’s degree or higher
  • Minimum 3 years of relevant claims management experience
  • IN and/or PA experience desired, IL, TN, or TX experience a plus
  • Nonstandard auto insurance experience beneficial
  • Strong customer service skills and fast-track claim processing expertise
  • Skilled at negotiating with attorneys and pro se litigants
  • Exceptional written and verbal communication skills
  • Proficient with technology and coverage/liability analysis
  • High level of responsibility, problem-solving, and organizational skills
  • Bilingual Spanish preferred


Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more