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$10

$19

$36

How much do auto insurance claims jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for auto insurance claims in Georgia is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Insurance Claims Adjuster, and why are they important?

To thrive as an Auto Insurance Claims Adjuster, you need strong analytical skills, attention to detail, and knowledge of insurance policies and claims processes, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management software, estimating tools like CCC One, and sometimes adjuster licensing is often required. Excellent communication, negotiation, and customer service skills set top performers apart in this role. These abilities are crucial for accurately assessing claims, ensuring fair settlements, and maintaining customer trust and satisfaction.

How to start a career in insurance claims?

To start a career in insurance claims, individuals typically need a high school diploma or equivalent, with some roles preferring post-secondary education or relevant certifications. Entry-level positions often require strong communication, attention to detail, and knowledge of insurance policies; gaining experience through internships or training programs can also be beneficial.

What is the difference between Auto Insurance Claims vs Auto Insurance Adjusters?

AspectAuto Insurance ClaimsAuto Insurance Adjusters
Primary RoleFiling, processing, and managing insurance claims after an accident or lossEvaluating damages, determining claim validity, and negotiating settlements
Required CredentialsTypically high school diploma; some roles may require insurance licensesInsurance adjuster license; relevant certifications often preferred
Work EnvironmentOffice, on-site at accident locations, or via claims portalsFieldwork at accident sites and offices
Industry UsageClaims processing departments within insurance companiesAdjusting teams within insurance companies or independent adjusters

Auto Insurance Claims involve managing the overall process of filing and handling claims, while Auto Insurance Adjusters focus on assessing damages and determining settlement amounts. Both roles require insurance knowledge and licenses, but Claims professionals handle the administrative side, whereas Adjusters perform damage evaluations and negotiations.

Is claim adjusting a dying field?

Claim adjusting is a stable profession within the auto insurance industry, with demand driven by ongoing vehicle accidents and insurance claims. While automation and AI tools are increasingly used to assist adjusters, the need for human judgment and customer interaction keeps the field relevant and evolving rather than declining.

What are auto insurance claims?

Auto insurance claims are formal requests made by policyholders to their insurance company for compensation or coverage following a car accident, theft, or damage to their vehicle. When an incident occurs, the policyholder reports the details to the insurer, who then investigates the claim to determine coverage, liability, and the amount to be paid. The claims process may involve submitting documentation, working with adjusters, and sometimes coordinating repairs or medical payments. The goal is to restore the policyholder to their financial position prior to the loss, according to the terms of their policy.

What are some common challenges faced by professionals working in auto insurance claims, and how can they be managed effectively?

Professionals in auto insurance claims often face challenges such as managing high caseloads, dealing with emotionally distressed clients, and ensuring timely and accurate assessments of damages. To navigate these challenges, strong organizational skills, clear communication, and effective time management are essential. Additionally, collaborating closely with adjusters, repair shops, and legal professionals helps facilitate smoother claim resolutions and fosters a supportive team environment.

Is it worth becoming a claims adjuster?

Auto insurance claims adjusters evaluate insurance claims, negotiate settlements, and determine payouts. The role typically requires strong communication skills, attention to detail, and knowledge of insurance policies, with some positions requiring licensing or certification. It can offer stable employment and opportunities for advancement in the insurance industry.
What are popular job titles related to Auto Insurance Claims jobs in Georgia? For Auto Insurance Claims jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Auto Insurance Claims jobs in Georgia look for? The top searched job categories for Auto Insurance Claims jobs in Georgia are:
What cities in Georgia are hiring for Auto Insurance Claims jobs? Cities in Georgia with the most Auto Insurance Claims job openings:
Auto Insurance Claims jobs near you
Infographic showing various Auto Insurance Claims job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,278 per year, or $19.8 per hour.
Claims Specialist I, Auto BI

Claims Specialist I, Auto BI

Zurich Insurance Group

Atlanta, GA • On-site, Remote

Other

Posted 8 days ago

Job description

Zurich North America is seeking a driven claims professional looking to grow their career within our Commercial Auto Liability Claims organization.

As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.

Key Responsibilities:

  • Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
  • Apply knowledge of established protocols and industry best practices to resolve claims effectively.
  • Deliver customer-centric service while managing claims within defined authority limits.
  • Develop expertise in coverage analysis and auto policy interpretation.

Work Location:

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations: Atlanta, GA; Schaumburg, IL; Addison, TX; Overland Park, KS; or Omaha, NE.

Basic Qualifications:

  • Bachelor's Degree with 2+ years of experience in Claims Handling or Insurance
    OR
  • Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
    OR
  • Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance
    OR
  • High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
  • Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations. Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
    Ability to obtain and maintain required adjuster licenses
  • Proficiency in Microsoft Office
  • Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

  • Experience in Commercial Auto Claims, including handling:
    • Third-party auto property damage claims
    • Auto physical damage claims
    • Bodily injury claims
  • Active adjuster license
  • Commercial auto liability claims handling experience with an insurance carrier
  • Experience collaborating across teams and developing strong relationships
  • Strong knowledge of the claims adjustment process, including scope/exposure assessment
  • Familiarity with vendor management and litigation strategies
  • Proficiency in financial and actuarial/reserving concepts
  • Strong negotiation skills, including alternative approaches to resolution
  • Excellent organizational and time management skills
  • Customer service experience with a focus on delivering quality interactions
  • Analytical, critical thinking, and problem-solving abilities
  • Strong verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Addison, AM - Atlanta, AM - Omaha, AM - Overland Park, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MD1 LI-ASSOCIATE #LI-HYBRID 

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