Experience with AudioCodes or similar media gateways. Experience with Integration of CRM systems into the CIC platform. Knowledge of VoIP, IVR, Video Conferencing, mobile technologies, and CTI ...
Experience with AudioCodes or similar media gateways. Experience with Integration of CRM systems into the CIC platform. Knowledge of VoIP, IVR, Video Conferencing, mobile technologies, and CTI ...
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Lead Product Owner Voice Support
Tower, MN · On-site
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Lead Product Owner Voice Support
Tower, MN · On-site
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Audiocodes * SIP trunking, tagging, routing * Voice quality of service mechanisms * DID's, their significance, ownership, and transfer process * Use of packet captures to diagnose and troubleshoot ...
Audiocodes information
See salary details
$77.16 - $80.44
9% of jobs
$80.44 - $83.72
8% of jobs
$86.27 is the 25th percentile. Wages below this are outliers.
$83.72 - $87
9% of jobs
$87 - $90.28
9% of jobs
$90.28 - $93.55
9% of jobs
The median wage is $95.19 / hr.
$93.55 - $96.83
8% of jobs
$96.83 - $100.11
9% of jobs
$100.11 - $103.39
9% of jobs
$104.12 is the 75th percentile. Wages above this are outliers.
$103.39 - $106.67
9% of jobs
$106.67 - $109.94
8% of jobs
$109.94 - $113.22
9% of jobs
$77
$96
$113
How much do audiocodes jobs pay per hour?
As of Jul 3, 2026, the average hourly pay for audiocodes in the United States is $96.15, according to ZipRecruiter salary data. Most workers in this role earn between $86.54 and $105.77 per hour, depending on experience, location, and employer.
What are Audiocodes and what do they do?
Audiocodes is a company that provides advanced communications software, products, and productivity solutions for the digital workplace. Their main offerings include Voice over IP (VoIP) technologies, session border controllers, media gateways, and related software for enterprises and service providers. Audiocodes products are used to enable and secure voice communications over IP networks, facilitate connectivity between different telephony systems, and support unified communications platforms like Microsoft Teams and Zoom. They play a crucial role in modernizing and integrating communication infrastructure for businesses worldwide.
What are the key skills and qualifications needed to thrive as an AudioCodes Engineer, and why are they important?
To thrive as an AudioCodes Engineer, you need a solid background in VoIP technologies, networking, and telecommunications, often supported by a degree in computer science or a related field. Familiarity with AudioCodes devices, SBCs, SIP protocols, and certifications like AudioCodes Certified Professional are typically required. Strong troubleshooting ability, attention to detail, and effective communication skills help you excel in resolving complex technical issues and collaborating with clients or teams. These skills are crucial for ensuring reliable voice communication solutions and maintaining high customer satisfaction in enterprise environments.
What is the difference between Audiocodes vs VoIP Engineer?
| Aspect | Audiocodes | VoIP Engineer |
|---|---|---|
| Certifications | Relevant certifications include Cisco CCNA, CCNP, and vendor-specific certifications | Certifications like Cisco CCNA, CCNP, or vendor-specific VoIP certifications are common |
| Work Environment | Primarily in telecommunications and networking companies, focusing on hardware and VoIP solutions | In IT and telecom firms, working on designing, implementing, and maintaining VoIP systems |
| Industry Usage | Used by telecom providers, hardware vendors, and enterprise communication solutions | Commonly employed by network engineers, telecom technicians, and IT professionals |
Both Audiocodes and VoIP Engineers work within the telecommunications industry, focusing on VoIP technology. Audiocodes specializes in hardware and VoIP solutions, while VoIP Engineers design and manage VoIP systems. The roles often overlap in skills and certifications, but Audiocodes is more hardware-focused, whereas VoIP Engineers have broader system design responsibilities.
What are some common challenges faced by professionals working with AudioCodes solutions in enterprise environments?
Professionals working with AudioCodes solutions often encounter challenges related to integrating the company's hardware and software with diverse telephony and unified communications platforms. Ensuring seamless interoperability between legacy systems and modern VoIP infrastructure requires a solid understanding of both networking and voice technologies. Additionally, troubleshooting complex call flow issues and keeping up with firmware updates and security best practices are ongoing tasks. Effective collaboration with IT, network, and security teams is essential to maintain optimal system performance and reliability.
More about Audiocodes jobs
What states have the most Audiocodes jobs? States with the most job openings for Audiocodes jobs include:
What job categories do people searching Audiocodes jobs look for? The top searched job categories for Audiocodes jobs are:
Job description
Company Description
Regardless of the size of your HR staff, it always feels like you're spending too much time searching for qualified candidates and reviewing resumes. We meet our clients' IT staffing challenges by leveraging the collective experience and expertise of our recruitment team and consultant base.
Job Description
Description:
Purpose of the Position
I3 Senior Telecommunications Engineer position is responsible for the 24/7 support and assistance with implementation of all Telecom and Contact Center related services. This hands-on position will be required to make technical decisions and work closely with cross functional IT and Operational groups.
Our ideal candidate will be a technically competent, hands-on self-starter with strong communication skills and work with other groups in a growing company. Must maintain work efficiencies and responds to a changing environment. The candidate must analyze outcomes, and adjust strategies, and tactics in situations where current approaches are ineffective. The candidate must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.
Primary Duties and Responsibilities
Supports Telecom Department goals and objectives
Provide quality Contact Center support with a high degree of customer service, technical expertise, and timeliness. Research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner, in accordance with current standards and SLA's.
Provide second level support for all Contact Center, Telecommunication and carrier related issues. Work with minimal supervision and be able to debug, diagnose, and resolve problems reported to the Telecom department
Provide Telecom and Contact Center systems administration. Perform agent configuration, moves, add and changes.
Sets appropriate customer expectations and fulfill customer commitments.
Translate operational / business unit needs into technical requirements. Has the ability to make technical analysis and provide recommendations to stakeholders.
Provide feedback for potential design changes, identify opportunities to gain efficiencies and / or improved delivery of service thru process automation and self-service applications.
Ability to be on call and function in a 24/7 Environment. Perform onsite and remote maintenance after hours. Apply software patches and upgrades for Production, Lab and DR Telephony Systems.
Work in a team environment as a member of Contact Center / Telephony related projects.
Maintains databases, documentation and conducts periodic audits with operations to ensure agent data, hours of operations, and expected customer experiences are correct.
Conducts appropriate change control documentation and performs configuration updates, maintenance and support for various telecommunications applications.
Troubleshoots / coordinates with vendors on Contact Center telephony issues.
Ability to mentor / coach business units on successful use of I3 and Contact Center telephony applications in a Contact Center environment to meet KPI's
Job Competencies: Achieve results; Accountability; Maximize customer experience; Adaptability; Information gathering; Planning and organizing; Technical experience.
Education/Experience
Minimum of three years I3 SIP Telephony experience.
Minimum of three years' experience in high volume, blended, multi-site Contact Center.
Minimum of two years' experience providing Tier 2, I3 support.
Experience with Interaction Dialer / Scripter.
Experience with Handler development.
Familiarity with I3: Interaction Web Portal / Marque; Interaction Feedback / Post Call Survey; Interaction Mobilizer; Interaction Optimizer; Interaction Monitor; Interaction Process Automation; e-FAQ; and Interaction Analyzer.
Experience with integration / interoperability with the following technologies: Workforce Management; Multichannel Analytics; Call and screen recording / Quality Management; Enterprise wide data warehouse reporting; Mobile / Smart phone applications; Customer Chat; Knowledge Base Management; Social Media Mining; SMS integration; Video Chat integration; Lync Integration; System Monitoring, and Reader boards.
Working knowledge of Server 2003 / 2008, SQL Server and Microsoft Office Suite: Excel, Word, Visio, Access and PowerPoint.
Associate Degree and or equivalent work experience in a technical discipline.
I3 Certifications.
Associated Knowledge, Skills & Abilities
Flexibility to work evenings and weekends as needed.
Experience in the post-secondary education field, preferably for profit.
Exposure to student information systems such as CampusVue, or Banner.
Experience with AudioCodes or similar media gateways.
Experience with Integration of CRM systems into the CIC platform.
Knowledge of VoIP, IVR, Video Conferencing, mobile technologies, and CTI systems.
Knowledge of Autonomy and Loquendo, telephony integrations.
Experience with I3: Administrator; Attendant;
Experience creating and writing Crystal Reports. .
Advanced Knowledge of analog, digital, optical, and VoIP Telephony services
Qualifications
Education/Experience
Minimum of three years I3 SIP Telephony experience.
Minimum of three years' experience in high volume, blended, multi-site Contact Center.
Minimum of two years' experience providing Tier 2, I3 support.
Experience with Interaction Dialer / Scripter.
Experience with Handler development.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Fabergent
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Mahwah, NJ, US
Year founded
2005