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Att Customer Service Jobs (NOW HIRING)

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and ...

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and ...

With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment ...

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and ...

With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and ...

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AT&T Representative

Boca Raton, FL · On-site

$50K - $62K/yr

As an AT&T Representative, you will have the privilege of networking with our senior executives and ... Customer Service * Flexible schedule, timely, and reliable transportation to and from the office

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With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and ...

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn, Telecommunication Jobs ...

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Entry-Level Retail Marketing Lead In-Store Retail Sales | AT&T Authorized Partner Immediate Start ... If you have customer service experience and enjoy working with people, you already have a strong ...

Be Seen First

Entry-Level Retail Marketing Lead In-Store Retail Sales | AT&T Authorized Partner Immediate Start ... If you have customer service experience and enjoy working with people, you already have a strong ...

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Att Customer Service information

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How much do att customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for att customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are AT&T Customer Service representatives?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical issues, billing questions, and product or service support related to AT&T’s offerings. They interact with customers via phone, chat, email, or in-person at retail locations to resolve problems and ensure customer satisfaction. These representatives are trained to handle a variety of issues, from troubleshooting device problems to processing payments and explaining service plans. Their primary goal is to provide efficient, courteous, and knowledgeable support to AT&T customers.

What are some common challenges faced by AT&T Customer Service representatives and how can they be addressed?

AT&T Customer Service representatives often encounter challenges such as managing high call volumes, handling difficult or frustrated customers, and staying updated on constantly evolving products and services. To address these, representatives benefit from strong communication skills, patience, and ongoing training provided by AT&T. Supportive team environments and access to internal knowledge bases also help employees resolve issues efficiently and maintain positive customer interactions.

What is the difference between Att Customer Service vs Att Technical Support?

AspectAtt Customer ServiceAtt Technical Support
Primary FocusHandling customer inquiries, billing, account issuesResolving technical problems, troubleshooting devices and services
Required SkillsCustomer communication, problem-solving, product knowledgeTechnical knowledge, troubleshooting skills, technical certifications
Work EnvironmentCall centers, customer service departmentsTechnical support centers, remote or on-site
Common CertificationsCustomer service certifications, product trainingTechnical certifications, network or hardware certifications

Att Customer Service focuses on assisting customers with billing, account management, and general inquiries, while Att Technical Support involves resolving technical issues related to devices and services. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service Representative, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and ticketing software is typically required. Outstanding patience, active listening, and a positive attitude help you excel in handling diverse customer inquiries and resolving issues. These skills ensure customer satisfaction, efficient service delivery, and brand loyalty in a competitive telecommunications environment.
More about Att Customer Service jobs
What cities are hiring for Att Customer Service jobs? Cities with the most Att Customer Service job openings:
What states have the most Att Customer Service jobs? States with the most job openings for Att Customer Service jobs include:
Retail Store Manager-2

Retail Store Manager-2

AT&T

Syracuse, NY

$55K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

38th of 76 rated telecommunications companies


Job description

Take the lead at the center of where it all happens - our retail stores. Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career.

In this role, you'll oversee all aspects involved in the daily operation of a retail store. From merchandising and product launches to meeting and exceeding sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services, and you won't be in this alone. We offer the best-in-class paid training to set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Our most successful Store Managers have:

  • Excellent communication and leadership skills
  • Three or more years of sales and/or customer experience in telecommunications or a related industry
  • Prior management experience
  • Well-developed planning, analytical, and problem-solving skills
  • Familiarity with wireless terminology, industry trends, and AT&T mobility systems
  • The ability to collaborate with key stakeholders on initiatives beyond store walls.

Our Retail Store Manager 2 earns a salary of $55,000 to $82,600 per year, plus $24,000in commissions annually if all sales goals are met. Not to mention all the other amazing rewards that come with working at AT&T. An individual's starting salary within this range may depend on factors such as geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available, but it is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short-term and long-term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident, hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
  • Relocation assistance may be available if eligibility requirements are confirmed

Join our team, and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Syracuse, New York

Salary Range:

$55,000.00 - $82,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.


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