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Att Customer Service Jobs (NOW HIRING)

W1N Sales Incorporated

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AT&T Sales & Customer Service

Alpharetta, GA · On-site

$1K/wk

W1N Sales is hiring ambitious individuals to join our AT&T Sales & Customer Service Team -- no prior experience needed. We specialize in face-to-face, direct sales and brand representation for an ...

W1N Sales Incorporated

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AT&T Sales & Customer Service

Alpharetta, GA · On-site

$1K/wk

W1N Sales is hiring ambitious individuals to join our AT&T Sales & Customer Service Team -- no prior experience needed. We specialize in face-to-face, direct sales and brand representation for an ...

AT&T

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AT&T SALES REPRESENTATIVE

Detroit, MI · On-site

$65K - $95K/yr

Join our growing AT&T sales team as an AT&T Sales Representative in Deerfield Beach, Florida. In ... You'll help customers identify the products and services that best fit their needs while building ...

AT&T

Principal Product Manager, AT&T Guarantee

Dallas, TX

$143K - $215K/yr

The AT&T Guarantee is not just a slogan-it's a customer promise backed by data, reliability, and ... services. * Proven track record of leading complex products through the full lifecycle, from vision ...

AT&T

Retail Store Manager 1

Sunnyvale, CA · On-site

$66K - $99K/yr

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment, and ...

AT&T

Retail Store Manager-2

Syracuse, NY

$55K - $82K/yr

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and ...

AT&T

Retail Store Manager-1 Focus

Buffalo, NY

$55K - $82K/yr

Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and ...

AT&T

Assistant Store Manager

Longmont, CO

$53K - $79K/yr

With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and ...

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How much do att customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for att customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are AT&T Customer Service representatives?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical issues, billing questions, and product or service support related to AT&T’s offerings. They interact with customers via phone, chat, email, or in-person at retail locations to resolve problems and ensure customer satisfaction. These representatives are trained to handle a variety of issues, from troubleshooting device problems to processing payments and explaining service plans. Their primary goal is to provide efficient, courteous, and knowledgeable support to AT&T customers.

What are some common challenges faced by AT&T Customer Service representatives and how can they be addressed?

AT&T Customer Service representatives often encounter challenges such as managing high call volumes, handling difficult or frustrated customers, and staying updated on constantly evolving products and services. To address these, representatives benefit from strong communication skills, patience, and ongoing training provided by AT&T. Supportive team environments and access to internal knowledge bases also help employees resolve issues efficiently and maintain positive customer interactions.

What is the difference between Att Customer Service vs Att Technical Support?

AspectAtt Customer ServiceAtt Technical Support
Primary FocusHandling customer inquiries, billing, account issuesResolving technical problems, troubleshooting devices and services
Required SkillsCustomer communication, problem-solving, product knowledgeTechnical knowledge, troubleshooting skills, technical certifications
Work EnvironmentCall centers, customer service departmentsTechnical support centers, remote or on-site
Common CertificationsCustomer service certifications, product trainingTechnical certifications, network or hardware certifications

Att Customer Service focuses on assisting customers with billing, account management, and general inquiries, while Att Technical Support involves resolving technical issues related to devices and services. Both roles require strong communication skills, but technical support demands more technical expertise and certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service Representative, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and ticketing software is typically required. Outstanding patience, active listening, and a positive attitude help you excel in handling diverse customer inquiries and resolving issues. These skills ensure customer satisfaction, efficient service delivery, and brand loyalty in a competitive telecommunications environment.
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Att Customer Service jobs near you
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Posted 19 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

382nd of 425 rated business services

Job description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements

  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups