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At Home Collections Jobs in California (NOW HIRING)

Earnest

Director of Collections Strategy

San Francisco, CA · On-site +1

$213K - $262K/yr

Mac computers + work-from-home stipend to set up your home office * Monthly internet and phone ... At Earnest, our people bring our cultural principles to life. These principles define how we work ...

Chef Works Inc

Manager, Credit & Collections

Poway, CA · Hybrid

$110K - $130K/yr

To create vibrancy and foster collaboration, while providing for hours spent working from home, we ... Occasional lifting of 10lbs or less (less than 5% of the time) generally at waist level, some above ...

Enagic USA

Collector/ Collections

Torrance, CA

$19/hr

The Role Full-Time Collector / Collections Enagic Collector position at our headquarter branch location in Torrance, CA. Enagic is a Japan-based leading manufacturer of alkaline ionizers and water ...

Professional Search Group - Orange County

Be Seen First

Collections Specialist

Santa Fe Springs, CA · On-site

$26 - $30/hr

Professional Search Group OC is sourcing a Collections Specialist to manage accounts receivable activities, monitor outstanding invoices, and ensure timely collections. This role requires strong ...

ServiceMaster

Collections Specialist

Azusa, CA · On-site

$25 - $28/hr

Health insurance Collections Specialist-on site ServiceMaster by T.A. Russell - California Help us ... All inquiries about employment at this franchisee should be made directly to the franchise location ...

Steven R. Hrdlicka, Attorney at Law

Be Seen First

Collections Associate

Fresno, CA · On-site

$24 - $28/hr

Company Description Well established law firm specializing in tenant/landlord law, homeowner association and commercial collections.

Robert Half

Collections Specialist

Pasadena, CA · On-site

$28.50 - $33/hr

We are looking for a detail-oriented Collections Specialist to join our team in California in a contract capacity with the potential for a permanent role. This role supports the full accounts ...

Dlapiper

Collections Specialist

Palo Alto, CA · Hybrid

$34.08 - $53.17/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

Dlapiper

Collections Specialist

San Francisco, CA · Hybrid

$34.08 - $53.17/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

Ernest

Collections Specialist

Commerce, CA · On-site

$30 - $31/hr

Collections Specialist Location: City of Commerce, CA (On-site) Department: Corporate Credit ... Corporate Credit Manager Pay: $30-$31/hour At Ernest, we believe in creating meaningful ...

DLA Piper

Collections Specialist

Palo Alto, CA · Hybrid

$21.75 - $29.50/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

Ernest

Collections Specialist

Commerce, CA

$30 - $31/hr

Collections Specialist Location: City of Commerce, CA (On-site) Department: Corporate Credit ... Corporate Credit Manager Pay: $30-$31/hour At Ernest, we believe in creating meaningful ...

DLA Piper

Collections Specialist

Palo Alto, CA · Hybrid

$21.75 - $29.50/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

Dlapiper

Collections Specialist

Los Angeles, CA · Hybrid

$34.08 - $53.17/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

Dlapiper

Collections Specialist

San Diego, CA · Hybrid

$34.08 - $53.17/hr

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the ... Summary The Collections Specialist, in collaboration with and in support of the firm's strategic ...

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All JobsAt Home Collections JobsAt Home Collections Jobs in California

At Home Collections information

What is an at home collections job?

At Home Collections jobs typically involve contacting customers to collect payments on overdue accounts, but the work is done remotely from your own home. These roles may include tasks such as making phone calls, sending emails, negotiating payment plans, and updating account records using specialized software. At Home Collections agents often work for banks, credit card companies, healthcare providers, or debt collection agencies. The job requires strong communication skills, empathy, and the ability to handle sensitive financial situations professionally.

What are the key skills and qualifications needed to thrive as an at home collections specialist, and why are they important?

To thrive as an At Home Collections Specialist, you need a solid understanding of billing processes, account management, and customer service, often supported by prior experience in collections or finance. Familiarity with collections software, CRM systems, and secure telecommunication tools is typically required. Strong negotiation, problem-solving, and communication skills help specialists effectively resolve outstanding debts while maintaining positive customer relationships. These abilities are essential for maximizing recovery rates, ensuring compliance, and upholding the organization's reputation.

What is the difference between At Home Collections vs Medical Collector?

AspectAt Home CollectionsMedical Collector
Required CredentialsHigh school diploma; some roles may require certification in collections or healthcareHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentRemote or in-office; primarily phone and computer-basedMedical offices, hospitals, or remote; phone and computer-based
Industry UsageDebt collection across various industries, including healthcareHealthcare billing and debt collection specific to medical services
Common Search/ComparisonAt Home Collections vs Medical Collector

At Home Collections and Medical Collector roles both involve debt recovery, often requiring similar credentials like a high school diploma and experience with collections. However, Medical Collectors focus specifically on healthcare-related debts and may need healthcare billing knowledge. Both roles can be remote, but Medical Collectors often work within healthcare settings. Understanding these differences helps job seekers find the right position aligned with their skills and industry interests.

What are some common challenges faced by at home collections agents and how can they be managed?

At Home Collections agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and maintaining motivation in a remote environment. To manage these challenges, agents benefit from strong communication and negotiation skills, setting clear daily goals, and utilizing company-provided scripts and tools. Regular virtual team meetings and support from supervisors also help foster a sense of connection and provide guidance on handling complex situations. Proactively managing time and taking scheduled breaks can further help agents stay productive and reduce stress.
What are the most commonly searched types of Collections jobs in California? The most popular types of Collections jobs in California are:
At Home Collections jobs near you
Infographic showing various At Home Collections job openings in California as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Director of Collections Strategy

Earnest

San Francisco, CA • On-site, Remote

$213K - $262K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.
Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you're as passionate as we are about our mission, read more below, and let's build something great together.
The Director of Collections will report to our Chief Product Officer.
As the Director of Collections you will:
  • Build and lead the end-to-end collections strategy across personal loans and student loan refinance, with an initial focus on scaling the personal loan portfolio.
  • Leverage advanced risk modeling and analytics to design collections and loss-mitigation strategies that improve portfolio performance throughout the delinquency lifecycle while delivering a positive customer experience.
  • Design and optimize treatment strategies spanning early-stage outreaches, hardship programs, and pre-charge-off interventions.
  • Design and execute tests across digital and traditional communication channels, continuously optimizing customer engagement through rigorous experimentation and measurement.
  • Lead the AI integration roadmap for collections strategy and leverage AI tools to improve productivity and outcomes.
  • Define and monitor portfolio KPIs, and translate complex data into actionable business decisions.
  • Drive clear performance expectations and accountability with third-party vendors, and develop the long-term operating model for the optimal balance between internal capabilities and third-party partners.

About You:
  • 10+ years of experience in consumer lending collections strategy, with significant ownership of loss mitigation strategy and collections analytics.
  • Deep expertise in unsecured consumer lending, preferably Personal Loans, Student Loan Refinance, Credit Cards, or other installment lending products.
  • Proven track record of improving collections performance while balancing customer experience, regulatory compliance, and operational efficiency.
  • Strong analytical and quantitative background with extensive experience using data to identify opportunities, develop strategies, and measure business impact.
  • Expert understanding of collections performance metrics, charge-offs, and vendor management.
  • Proficiency with SQL and familiarity with Python, statistical modeling, and modern business intelligence platforms (e.g., Tableau, Looker).
  • Excellent cross-functional leadership skills with the ability to align stakeholders across Risk, Data Science, Product, Engineering, Operations, Legal, Compliance, and Finance.
  • Strong communication skills with the ability to translate complex analytical findings into clear business recommendations.

Even Better:
  • Experience building, scaling, or modernizing a collections strategy function in a high-growth fintech or digital lending environment.
  • Experience applying AI, machine learning, or advanced analytics to collections strategy, customer engagement, or operational optimization.
  • Deep knowledge of collections operations, regulatory requirements, and vendor management.
  • Experience with modern digital collections capabilities.

Where:
  • This role will be based in the US.

Compensation:
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.
Salary Range: $213,000 - $262,000 USD.Employees are also eligible for an annual performance-based bonus and equity.
#LI-JP
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
  • Health, Dental, & Vision benefits plus savings plans
  • Mac computers + work-from-home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • Restricted Stock Units (RSUs)
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Competitive parental leave

What Makes an Earnie:
At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:
  • Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
  • Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience.
  • Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement.
  • Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team.
  • Don't Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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