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Associate Services Jobs in Iowa (NOW HIRING)

Member Services Associate Location: MercyOne Health & Fitness Center Type: Opener, Closer, and weekend availability Summary: We improve life and we're here to serve. What you do is something special ...

Member Services Associate Location: MercyOne Health & Fitness Center Type: Opener, Closer, and weekend availability Summary: We improve life and we're here to serve. What you do is something special ...

What You'll Need to Succeed as a Golf Service Associate * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

Culinary Services Associate

Oskaloosa, IA · On-site

$13.25 - $17.25/hr

At Mahaska Health, the Culinary Services Associate supports the daily operations of the hospital's culinary services department by preparing, assembling, and delivering meals that meet patient ...

Wealth Services Associate

Urbandale, IA · On-site

$15 - $20/hr

The Role The Wealth Service Associate will develop a full understanding of data flow through Black Diamond, RCI and CRM Wealth Platform. This position will organize the data coming into Black Diamond ...

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Associate Services information

What is associate services?

Associate Services typically refer to a department or set of functions within an organization that supports employees, often called associates, with resources such as HR assistance, benefits administration, onboarding, and workplace support. These services are designed to enhance employee productivity, satisfaction, and well-being by addressing their professional and sometimes personal needs. The Associate Services team may handle tasks such as payroll queries, employee engagement programs, and assistance with company policies. They act as a bridge between the organization's management and its workforce, ensuring smooth operations and a positive work environment.

What are the key skills and qualifications needed to thrive as an associate services professional?

To thrive as an Associate Services professional, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, office productivity tools, and sometimes basic project management systems is typically required. Excellent communication, problem-solving abilities, and a customer-centric attitude set top performers apart. These skills ensure efficient service delivery, positive client interactions, and contribute to the overall success of the organization.

What are some common challenges faced by professionals in associate services roles, and how can they be addressed?

Professionals in Associate Services often manage a variety of administrative and support tasks for teams, which can lead to challenges like balancing competing priorities and managing time effectively. It’s common to handle requests from multiple departments or supervisors, so clear communication and strong organizational skills are essential. Proactively setting expectations, regularly checking in with team members, and utilizing productivity tools can help streamline workflows. Embracing feedback and being adaptable also contribute to success in this dynamic environment.

What is the difference between Associate Services vs Customer Service Representative?

AspectAssociate ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in specific servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, client sites, or remote; focus on service delivery and supportCall centers, retail, or office environments; direct interaction with customers
Employer & Industry UsageFinancial, healthcare, tech, and service industriesRetail, telecom, banking, and hospitality sectors
Common Search & ComparisonAssociate ServicesCustomer Service Representative

Associate Services roles typically focus on supporting clients and delivering specialized services within various industries, often requiring specific certifications. Customer Service Representatives primarily handle direct customer interactions, resolving inquiries and issues. While both roles involve customer support, Associate Services positions tend to be more specialized and may involve technical knowledge, whereas Customer Service Representatives focus on general customer communication and problem-solving.

What are the most commonly searched types of Services jobs in Iowa?

The most popular types of Services jobs in Iowa are:

What cities in Iowa are hiring for Associate Services jobs?

Cities in Iowa with the most Associate Services job openings:

$81K - $124K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Job description

AppDev Services ESO Associate

Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5443853)

Apply

AppDev Services ESO Associate

Salary

$81,203.20 - $124,883.20 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

27-00419

Agency

532 Iowa Department of Management

Opening Date

08/11/2026

Closing Date

8/24/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Kim Slattery (kim.slattery@dom.iowa.gov)

  • Description

  • Benefits

  • Questions

Job Description

Join the Iowa Department of Management (DOM) as an Application Development Services – Associate ESO (Job Classification: Information Technology Specialist 5) and help shape the future of public service technology. You’ll be at the forefront of modernizing state agency applications, driving secure integrations, and enabling innovative solutions that serve millions of Iowans. This is your opportunity to work alongside talented professionals, influence statewide standards, and build a legacy of excellence in government IT.

What You Will Do

  • Architect & Optimize Integrations:Configure and optimize iPaaS integrations to standardize data exchange, increase interoperability, and reduce defects across agency platforms. Implement and maintain API gateway policies for secure, consistent access and centralized controls.

  • Lead Modernization Initiatives:Apply microservices and modernization patterns to improve scalability, resilience, and maintainability. Administer low-code environments, define guardrails, and publish reusable components to accelerate compliant delivery.

  • Governance & Security:Establish and enforce lifecycle stage gates, maintain a registry of enterprise patterns and guardrails, and lead change and release governance. Own risk management for Application Services, ensuring zero critical vulnerabilities in production.

  • Agency Support & Troubleshooting:Serve as a technical resource for agencies, guiding adoption of enterprise designs and integration standards. Troubleshoot integration and platform issues, lead root-cause analysis, and drive corrective actions.

  • Documentation & Collaboration:Produce technical documentation, standards, and runbooks. Monitor platform health, report metrics, and collaborate with architects, developers, and stakeholders to ensure unified enterprise practices.

  • Training & Compliance:Build capability through training and coaching on governance frameworks, secure coding, and citizen-developer guardrails. Improve audit and compliance scores across agency teams.

What We Are Seeking

  • Experience creating and maintaining policies, standards and best practices for software development.

  • Experience supporting custom built applications, integrations, API gateways, micro services-based systems, or low code platforms.

  • Working knowledge of development patterns, application modernization concepts, integration patterns, application and reusable component frameworks, and secure coding practices.

  • Ability to translate technical requirements into actionable steps for agencies and development teams.

  • Familiarity with lifecycle governance, data migration approaches, and enterprise architecture guardrails.

  • Familiarity with AI assisted development and development of AI solutions.

  • Demonstrated experience collaborating with technical staff, cross functional teams, and agency partners in a structured IT environment.

  • Strong communication and documentation skills with the ability to produce clear runbooks, configuration references, and technical guidance.

  • Commitment to secure, scalable, well governed application and integration practices across diverse environments.

  • Ability to manage shifting priorities, support multiple agency teams, and contribute to statewide architecture alignment efforts.

What We Offer

  • Flexible work environment

  • Iowa Public Employees' Retirement System (IPERS)

  • Health, dental, and vision insurance

  • Generous vacation, sick leave, and paid holidays

  • Life and disability insurance

  • Retirement savings options (RIC)

  • Flexible Spending Accounts

Why Work with Us?

At the Iowa Department of Management (DOM), we help government agencies across the state perform at their best by managing financial resources, technology, and information. Our mission is rooted in service—we provide efficient, innovative, and strategic solutions that empower agencies to fulfill their goals.

We’re guided by four core values:

  • Integrity – We act with honesty and accountability.

  • Teamwork – We collaborate to achieve shared success.

  • Service – We are committed to excellence in public service.

  • Partnership – We build strong relationships to drive results.

Working Arrangement

This position occasionally requires onsite work in Des Moines, IA. Employees meetingallexpectations of their work responsibilities may request fully remote work and develop a hybrid/remote schedule collaboratively with their manager.

Please note, candidates for this positionmustreside in the state of Iowa at the time of starting the role.

Background Check Requirements

  • After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).

  • Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the Federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

  1. Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.

  2. Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security, and experience equal to two years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.

  3. All of the following (a and b):

a. Three years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and

b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

  1. All of the following (a and b):

a. Five years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and

b. Either of the following:

i. Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a; or

ii. Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a.

  1. Current, continuous experience in the state executive branch that includes six months of full-ime work as an Information Technology Specialist 4.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/InformationTechnologySpecialist5-00122-90122.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university with a degree in any field, and have experience equal to three years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platfor