Associate Receptionist Jobs in Highland, IN (NOW HIRING)

ROLES & RESPONSIBILITIES:

• Front Desk Management:

• Greet employees, clients, visitors, and vendors in a professional, friendly, and welcoming manner.

• Manage incoming phone calls efficiently by directing calls to appropriate personnel, takingaccuratemessages, and responding to inquiries professionally.

• Providetimelyassistanceand support to visitors and employees by directing them to theappropriate departmentsor resources.

• Maintain a professional front desk environment that reflects the service standards and values of Opensity Solutions.

• Monitor visitor check-in procedures and maintain visitor logs as required.

Client Relations & Guest Experience:

• Ensure a seamless and positive experience for all clients, guests, and visitors entering the workplace environment.

• Respond to client and guest requests promptly, professionally, and courteously.

• Address concerns, inquiries, and service requests efficiently whilemaintaininga high levelof customer satisfaction.

• Build positive working relationships with employees, clients, vendors, and visitors through excellent communication and professionalism.

• Maintain a customer-focused approach while supporting workplace hospitality and operational service initiatives.

Communication & Coordination:

• Serve as a central communication hub for internal and external communications.

• Relay messages accurately and promptly through phone, email, and in-person communication channels.

• Coordinate meeting schedules, visitor appointments, conference room reservations, and workplace calendars as needed.

• Support communication between departments to ensure smooth workplace operations and efficient coordination of activities.

• Maintain awareness of daily office activities, meetings, and visitor schedules to support operational readiness.

Facility & Security Coordination:

• Coordinate meeting room scheduling, event preparation, and workspace arrangements with internal departments and stakeholders.

• Assistin organizing workplace events, meetings, and conferences by ensuring required resources and room setups are completed.

• Support workplace security procedures by monitoring visitor access and ensuring compliance with established protocols.

• Respond appropriately to emergencies, workplace incidents, or security concerns by notifying designated personnel.

• Participate in workplace safety training and operational readiness initiatives asrequired.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Excellent customer service and interpersonal communication skills with a client-first mindset.

• Professional demeanor with strong verbal and written communication abilities.

• Strong organizational and multitasking skills in fast-paced environments.

• Ability to manage multiple priorities whilemaintainingaccuracy and professionalism.

• Strong attention to detail and commitment to operational excellence.

• Ability tomaintainconfidentiality and handle sensitive information appropriately.

• Strong problem-solving and decision-making abilities within the scope of the role.

• Ability to work independently and collaboratively within a team environment.

• Proficiencyin Microsoft Office Suite and office technology systems.

• Positive attitude, adaptability, flexibility, and professionalism in workplace interactions.

QUALIFICATIONS:

Education:High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience: Minimum of 1-3 years of receptionist, front desk, customer service, or administrative support experience, preferably within professional services or legal environments.

Technical Skills:Proficiencyin Microsoft Office Suite, scheduling systems, communication platforms, and general office technologyrequired.

The Receptionist plays a key role inmaintainingefficient office operations, supporting workplaceorganization, and ensuring a positive client and guest experience.

Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!

Opensity Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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