Associate Operations Manager Jobs in Massachusetts

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an Associate Operations Business Analyst to join our Producer Management team in our Canton, MA office, located at 150 Royall Street. The Producer Management team at Intact is responsible for providing data and analytical support to all Intact businesses to optimize and develop their broker relationships.

As a member of this team, you will provide analytical support through the development of reports and workflows, and system support through the administration of Intact’s Producer Management system, our in-house application used to manage broker data and compliance. You will work with IT and Finance to ensure producer data is passed efficiently and effectively throughout the organization.

As an Associate Operations Business Analyst, you will utilize your knowledge of systems and processes to provide instructions, second-tier support, knowledge-based systems maintenance, business specification development, and acceptance testing. You will collaborate with stakeholders and team members to ensure that deliverables meet company standards. This position has the flexibility to work on a hybrid schedule.

• Leverage system knowledge and established workflows to respond to inquiries, troubleshoot issues, and resolve problems for internal business partners and external broker partners.
• Conducts research, performs analysis, and assists with projects of varying size and magnitude related to broker performance and strategy.
• Coordinates or assists with the development of business requirements for changes/ enhancements to the Producer Management application.
• Develops understanding of interdependencies between various systems (Producer Management, policy administration, claims, portal, etc.) necessary to ensure compatibility of communication and data between systems.
• Provides status reports to management.
• Assists with special projects that require system expertise, business knowledge and workflow familiarity. Conducts necessary analysis and develops recommendations for actions as requested by management or business units.
• Involved at some level throughout the entire life cycle of projects assigned. Offers alternatives through the process.
• Participates in development of automation/project requests and works with management to ensure compliance of operations procedures.
• Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources. As a result of this analysis, assists with the development of system or process requirements.
• Assists in the development and execution of QA test plans.
• Monitors the process for balancing output to originating data source.
• If assigned, provides second-tier support for lines of businesses, policy writing, billing and/or other applications.
• Supports the creation of dashboards, reports and visualizations to monitor broker performance using SQL, Excel and Power BI.
• Participates as member of a Scrum team, employing the principles of Agile.

The expertise you bring

• Must be a proven self-starter with analytical, decision making, problem-solving, communication, listening and time management skills. Must have the ability to analyze and interpret data, systems and workflows.
• Must be proficient with Microsoft Office suite.
• Strong experience with running queries, reports, and analytics in SQL, with an understanding of relational databases.
• Preferred understanding of scrum principles and practices.
• Bachelor's degree or equivalent related work experience required
• 1-3 years of related experience in production or operations
• Strong data analysis and SQL experience

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $59,000 - $83,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $75,000 - $87,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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