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Day Operations Manager Jobs in Massachusetts (NOW HIRING)

Oversee day-to-day operations to ensure productivity, quality, and safety targets are met ... Process & Performance Management * Standardize operational procedures and ensure adherence to ...

Operations Manager

Worcester, MA · On-site

$55K - $65K/yr

JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME ... Provide needed support for departmental staff. - Oversee and assist the Dean on day-to-day fiscal ...

Ayer, MA Job Type: Full time * Manage day-to-day operations of the facility's automated production systems and equipment * Direct and coordinate production activities to achieve output, quality, and ...

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Operations Manager

Billerica, MA · On-site

$70K - $80K/yr

Manage the Congregational Communications Department Calendar for day-to-day operations and ongoing projects with the Digital Platforms Communications Manager and other Congregational Mission Office ...

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Operations Manager

Ipswich, MA · On-site

$70K - $80K/yr

Manage the Congregational Communications Department Calendar for day-to-day operations and ongoing projects with the Digital Platforms Communications Manager and other Congregational Mission Office ...

Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch * Plays a critical role in the profitability of the branch and assists the branch manager ...

Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch * Plays a critical role in the profitability of the branch and assists the branch manager ...

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... First 90 Days This role will immediately step into a high-impact project: planning and executing ...

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... First 90 Days This role will immediately step into a high-impact project: planning and executing ...

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... First 90 Days This role will immediately step into a high-impact project: planning and executing ...

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

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Day Operations Manager information

What is the difference between Day Operations Manager vs Customer Service Supervisor?

AspectDay Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees daily operations, manages staff, ensures efficiencySupervises customer service team, handles escalations, maintains service quality
CredentialsTypically requires management experience, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice, retail, or service settings with operational focusCall centers, retail stores, service departments
Industry UsageCommon in retail, hospitality, logisticsCommon in retail, hospitality, call centers

The Day Operations Manager and Customer Service Supervisor roles both involve team oversight and operational responsibilities. The main difference lies in scope: the Day Operations Manager oversees broader daily functions across departments, while the Customer Service Supervisor focuses specifically on customer interactions and service quality. Both roles require leadership skills and relevant experience, but the scope and focus differ based on organizational needs.

What are the most commonly searched types of Operations Manager jobs in Massachusetts?

The most popular types of Operations Manager jobs in Massachusetts are:

Full-time

Re-posted 11 days ago


Job description

Position Summary
The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the organization. This role ensures processes are efficient, organized, and aligned with company standards, with a strong focus on implementing and sustaining lean principles and fostering a culture of accountability, ownership, integrity, and performance. This position reports to the President.

Key Responsibilities

Operational Leadership

  • Oversee day-to-day operations to ensure productivity, quality, and safety targets are met.
  • Develop and implement operational strategies that improve efficiency and reduce waste.
  • Develop and monitor key performance indicators (KPIs) and drive actions to meet or exceed operational goals.
  • Support the development and achieving of annual operating plans and budgets
  • Coordinate cross-functional teams to ensure alignment between departments.

Continuous Improvement

  • Lead continuous improvement initiatives using Lean methodologies and data-driven decision making.
  • Identify operational inefficiencies/bottlenecks and implement sustainable process improvements.
  • Facilitate problem-solving activities including root cause analysis and corrective action planning.
  • Track and report improvement initiatives and operational performance metrics.

Accountability & Team Development

  • Establish clear expectations, performance standards, and accountability across teams.
  • Conduct regular performance reviews and provide constructive feedback.
  • Oversee time off requests and disciplinary issues.
  • Promote a culture of ownership, responsibility, collaboration and continuous improvement.

Process & Performance Management

  • Standardize operational procedures and ensure adherence to company policies.
  • Implement systems to track workflow, productivity, and operational performance.
  • Drive initiatives that improve safety, quality, delivery, and cost performance.
  • Ensure operational documentation and reporting remain organized and accurate.

Qualifications

  • Bachelor?s degree in Business, Operations Management, Engineering, or related field preferred.
  • 5+ years of Manager level experience in operations, manufacturing, or process management.
  • Proven experience implementing Lean, Continuous Improvement, or 5S methodologies.
  • Strong leadership, employee development, organizational, and problem-solving skills.
  • Experience managing teams and driving accountability in a performance-driven environment.
  • Experience managing manufacturing of low-volume, high mix model
  • Ability to analyze data and translate insights into operational improvements.