Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
New
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
New
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
New
Chesterfield, VA · On-site
DUTIES of a Member Services Associate Responsibilities include answering phones, greeting members, processing memberships and completing program registrations. QUALIFICATIONS of a Member Services ...
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Chesterfield, VA · On-site
DUTIES of a Member Services Associate Responsibilities include answering phones, greeting members, processing memberships and completing program registrations. QUALIFICATIONS of a Member Services ...
Atlanta, GA · Hybrid
$118K - $123K/yr
Associate Member Advisor Procure Analytics is the leading tech-enabled group purchasing organization focused on MRO and Packaging, leveraging $2.5B+ in buying power to help 1300+ member companies ...
Atlanta, GA · Hybrid
$118K - $123K/yr
Associate Member Advisor Procure Analytics is the leading tech-enabled group purchasing organization focused on MRO and Packaging, leveraging $2.5B+ in buying power to help 1300+ member companies ...
Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine ...
Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Arlington, VA · Hybrid
The Member Success Associate is a key member of the Convening Recruitment team that serves as an important driver of member engagement, participation, and value delivery. This role is responsible for ...
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Arlington, VA · Hybrid
The Member Success Associate is a key member of the Convening Recruitment team that serves as an important driver of member engagement, participation, and value delivery. This role is responsible for ...
Arlington, VA · Hybrid
Associate, Member Success Arlington, VA The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and ...
Arlington, VA · Hybrid
Associate, Member Success Arlington, VA The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform ...
$44.5K is the 25th percentile. Wages below this are outliers.
$27K - $52.8K
37% of jobs
$52.8K - $78.5K
6% of jobs
$78.5K - $104.3K
4% of jobs
The median wage is $120.4K / yr.
$104.3K - $130.1K
4% of jobs
$130.1K - $155.9K
9% of jobs
$155.9K - $181.6K
6% of jobs
$200.3K is the 75th percentile. Wages above this are outliers.
$181.6K - $207.4K
11% of jobs
$207.4K - $233.2K
7% of jobs
$233.2K - $259K
6% of jobs
$259K - $284.7K
4% of jobs
$284.7K - $310.5K
4% of jobs
$27K
$141.2K
$310.5K
| Aspect | Associate Member | Certified Member |
|---|---|---|
| Required Credentials | Typically no certification required, often an entry-level or preliminary membership | Requires specific certifications or credentials demonstrating professional competence |
| Work Environment | Entry-level roles, supporting or assisting senior staff | More advanced responsibilities, often with greater independence |
| Employer & Industry Usage | Used across various industries for initial membership levels | Indicates a recognized professional standard within the industry |
| Search & Comparison Intent | People exploring entry-level or initial memberships | Professionals seeking recognized credentials or career advancement |
The main difference between Associate Member and Certified Member lies in credentials and experience. Associate Members are often at the beginning of their careers with minimal certification requirements, while Certified Members have achieved specific certifications indicating a higher level of expertise. This distinction helps employers and industry peers identify professional experience and qualification levels.

Full-time
Posted 2 days ago
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
Comply with all Credit Union policies and regulatory requirements.
Ensure all member information remains confidential, and members' accounts are accessed for business purposes only.
Follow all security and control procedures.
Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
Adhere to SECU Check Acceptance Guidelines and Hold procedures.
Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
Answer phones and assist members with service requests.
Operate a drive-through window as needed.
Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
Evaluate daily mobile and automated teller machine check deposits.
Help verify and prepare cash delivery and shipments.
Interact with other departments to facilitate member request.
Organize, file and scan documents daily.
Process foreign and domestic wire transfers.
Help order and return foreign currency.
Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
Learn CXone and be able to assist MSS as requested.
Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals asneeded.
Maintain daily and monthly records for various reports - i.e., return items, forgeries.
Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
Participate in additional training and continuing education to enhance knowledge of branch operations.
Regular attendance and punctuality are mandatory.
Complete additional tasks assigned by management and other administrative duties as needed.
Minimum Requirements
Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Consistently demonstrates SECU's Core Values
Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
Must have good communication skills, both verbal and written.
Must have good problem-solving skills.
Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.
Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.