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Associate Customer Success Manager Jobs in Renton, WA

Zenoti

Senior Customer Success Manager

Seattle, WA

$85K - $110K/yr

Senior Customer Success Manager Seattle, Washington, United States Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a  Customer Success Manager (CSM)  at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

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Associate Customer Success Manager information

See Renton, WA salary details

$20.8K

$59.6K

$104.6K

How much do associate customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for associate customer success manager in Renton, WA is $59,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $73,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance bonuses and benefits.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are popular job titles related to Associate Customer Success Manager jobs in Renton, WA? For Associate Customer Success Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Renton, WA look for? The top searched job categories for Associate Customer Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Associate Customer Success Manager jobs? Cities near Renton, WA with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Customer Success Manager - Federal

Customer Success Manager - Federal

1Kosmos

Seattle, WA

Full-time

Posted 25 days ago

Job description

About 1Kosmos

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.
We're trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

Role Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.
This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Key Responsibilities Customer Engagement & Success

       Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.

       Drive user engagement and manage project milestones through onboarding, enablement, and early usage.

       Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).

       Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).

       Partner with Implementations to track timelines, proactively identify risks, and remove blockers.

       Monitor usage, identify adoption gaps, and lead regular business reviews.

       Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.

       Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).

       Share best practices and thought leadership with federal stakeholders.

Requirements

QualificationsRequired:

       U.S. Citizen (mandatory for federal work)

       3-7 years of experience in Customer Success, Program Management, or Federal Account Management

       Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor

       Experience at an identity, cybersecurity, or SaaS platform company

       Strong communication and relationship-building skills with technical and non-technical stakeholders

       Ability to project manage complex onboarding/deployments across functions

       Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Preferred:

       Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)

       Previous experience in startup/growth-stage environment

       Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

Benefits

Why Join Now?

       Join a mission-driven company transforming how federal agencies secure identity

       Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships

       Work cross-functionally with leaders across Product, Engineering, and Security

       Be part of a collaborative, values-driven team making real impact

Apply