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Associate Customer Success Manager Jobs in Renton, WA

Stripe

Senior Customer Success Manager

Seattle, WA · On-site

Stripe Customer Success Manager Stripe is a financial infrastructure platform for businesses. Millions of companies--from the world's largest enterprises to the most ambitious startups--use Stripe to ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Hiya Inc

SMB Customer Success Manager

Seattle, WA · On-site

About the Role Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention ...

Hiya

SMB Customer Success Manager

Seattle, WA · On-site

$60K - $84K/yr

About the Role Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention ...

Hiya Inc.

SMB Customer Success Manager

Seattle, WA · On-site

About the Role Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

$135K - $140K/yr

Lead Customer Success Manager Seattle, Washington, United States Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · On-site

Role Overview We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Renton, WA

Associate Customer Success Manager information

See Renton, WA salary details

$20.8K

$59.6K

$104.6K

How much do associate customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for associate customer success manager in Renton, WA is $59,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $73,700.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Renton, WA look for?

The top searched job categories for Associate Customer Success Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Associate Customer Success Manager jobs?

Cities near Renton, WA with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you

Senior Customer Success Manager

Seattle, WA • On-site

Stripe
Software Development • 1 - 5K employees
Learn more about Stripeexternal

Other

Re-posted 7 days ago

Job description

Stripe Customer Success Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.

Responsibilities
  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
  • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements
  • 6+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Has handled difficult customers or situations and can demonstrate resolutions
  • The motivation and flexibility to work well in a high-growth environment where things change quickly
Preferred Qualifications
  • History of success as a consultant, pre-sales, technical account management, or equivalent
  • Strong business sense and understanding of underlying drivers and strategy of our user's businesses
  • Track record of managing large, complex projects and programs
  • Prior experience in a Payments or FinTech environment

Apply