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Associate Customer Success Manager Jobs in Decatur, GA

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... Typically 2+ years Customer service or relationship management experience required * Typically 2+ ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... Typically 2+ years Customer service or relationship management experience required * Typically 2+ ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

$70K - $85K/yr

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

FinQuery

Customer Success Manager II

Atlanta, GA

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Decatur, GA

Associate Customer Success Manager information

See Decatur, GA salary details

$18.1K

$51.7K

$90.8K

How much do associate customer success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for associate customer success manager in Decatur, GA is $51,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Decatur, GA? The most popular types of Customer Success Manager jobs in Decatur, GA are:
What are popular job titles related to Associate Customer Success Manager jobs in Decatur, GA? For Associate Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Associate Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Associate Customer Success Manager jobs? Cities near Decatur, GA with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,737 per year, or $24.9 per hour.

Customer Success Manager

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
  • Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
  • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
  • Drive customer accounts growth by delivering successful ROI and relationship building;
  • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements
  • Business-driven mindset and customer facing experience;
  • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
  • Experience in management of projects and small teams;
  • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Bachelor's degree in Engineering or a related field.
  • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
  • Valid driver's license with a good standing record.

Bonus Points
  • Maintenance specific experience with usage of CBM and CMMS tools;
  • Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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