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Associate Customer Service Representative Jobs in Rochester, NY

Exxpress Tire

Customer Service Representative

Henrietta, NY · On-site

$16 - $20/hr

Customer Service Representative Exxpress Tire 1275 Lehigh Station Rd. Henrietta, NY 14467 (585) 334 ... Continue to grow your knowledge of product and manufacturer' associate dealer programs * Assist in ...

Uhaul

Customer Service Rep

Victor, NY

$15.25 - $20.75/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... Our associates receive opportunities for growth and advancement and can be promoted into Assistant ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Gates, NY

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 year Schedule: Monday - Friday, multiple shifts available between 8:30 AM - 6:30 PM Position Overview ...

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

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Associate Customer Service Representative information

See Rochester, NY salary details

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How much do associate customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate customer service representative in Rochester, NY is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Customer Service Representative jobs? Cities near Rochester, NY with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you

Customer Service Representative

Exxpress Tire

Henrietta, NY

$16 - $20/hr

Other

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Representative
Exxpress Tire
1275 Lehigh Station Rd.
Henrietta, NY 14467
(585) 334-3900
Job Details:
Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working with a team to accomplish sales goals.
As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals. Candidates with prior retail sales/call center experience or automotive experience are not required but are considered a plus.
Compensation & Work Schedule:
The Customer Service Representative role is an hourly wage position and includes a variable compensation based on an established annual Gross Profit target.
  • Base Pay: $16.00 - $20.00 / hour based on experience
  • Variable Incentive: Monthly incentive compensation is up to 30% of base pay
  • Normal hours are M-F 8 am - 5 pm.
  • Must be able to work rotating Saturdays (every 4th)
Dress:
  • Business Casual
Benefits:
  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan with Company Match
  • Supplemental Benefits (Accident & Critical Illness)
  • Paid Vacations
  • Earned Paid Sick Time
  • Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)
  • Employee Discount Program off Tires & Automotive Services
Responsibilities:
  • Ensuring accuracy and inventory availability for incoming web-based and phone orders
  • Answering incoming phone calls
  • Tracking expected deliveries for dealers
  • Accepting, verifying, and processing cash and credit card payments
  • Continue to grow your knowledge of product and manufacturer' associate dealer programs
  • Assist in communicating program progress to associate dealers
  • Outbound calls to new and existing clients
  • Various misc. tasks as assigned
Qualifications:
  • Excellent communication skills both on the phone and in person
  • Great multi-tasking skills
  • Problem-solving skills
  • Independent worker who also contributes to team goals
  • Ability to sit for extended periods
  • Basic understanding of Word, Excel, and PowerPoint
  • Ability to lift up to 50 lbs.
  • Possess a valid driver's license

About Us:
Exxpress Tire is a wholesale tire distributor with six distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Erie, PA; and Pittsburgh, PA. Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people. We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development.
*Exxpress Tire participates in the Work Opportunity Tax Credit Program

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