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Associate Customer Service Representative Jobs in Rochester, NY

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Mr. Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Domino's Pizza

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

Domino's

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

MCC

Customer Service Representative

West Henrietta, NY · On-site

$15.25 - $20.75/hr

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally.

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Stewart is a global real estate services company, providing title insurance, settlement ... level of customer support related to accurate and timely title production * Follows standard ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Rochester, NY

Associate Customer Service Representative information

See Rochester, NY salary details

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How much do associate customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for associate customer service representative in Rochester, NY is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance bonuses. Achieving this income level may involve handling high call volumes, working flexible hours, and utilizing remote communication tools; however, typical pay rates vary by company and location, and reaching this income consistently may require additional responsibilities or multiple roles.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What jobs pay 4000 a week without a degree?

Associate Customer Service Representatives typically do not earn $4,000 weekly without additional experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or certain skilled trades like commercial pilots or specialized technicians, which may require certifications or licenses. These roles usually demand strong communication skills, industry knowledge, or technical expertise.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, and resolves issues to ensure customer satisfaction. They often use communication tools like phone, email, or chat and may follow company policies and procedures to address customer needs efficiently.
What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Customer Service Representative jobs? Cities near Rochester, NY with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Re-posted 22 days ago

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
 
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
 
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required