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Associate Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Rochester, NY

Associate Customer Service Representative information

See Rochester, NY salary details

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How much do associate customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for associate customer service representative in Rochester, NY is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance bonuses. Achieving this income level may involve handling high call volumes, working flexible hours, and utilizing remote communication tools; however, typical pay rates vary by company and location, and reaching this income consistently may require additional responsibilities or multiple roles.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What jobs pay 4000 a week without a degree?

Associate Customer Service Representatives typically do not earn $4,000 weekly without additional experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or certain skilled trades like commercial pilots or specialized technicians, which may require certifications or licenses. These roles usually demand strong communication skills, industry knowledge, or technical expertise.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, and resolves issues to ensure customer satisfaction. They often use communication tools like phone, email, or chat and may follow company policies and procedures to address customer needs efficiently.
What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Customer Service Representative jobs? Cities near Rochester, NY with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you

Customer Service Representative (CSR)

Keenfinity

Fairport, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Company Description

The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing.  With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Job Description

Keenfinity is committed to upholding the highest standards for service. Our goal is total customer satisfaction through products, service and support. 

Primary Responsibilites: 

  • Responsible for developing and maintaining excellent customer relationships.
  • Handle various forms of customer contact, and accurately process customer orders for products and literature.
  • Interface and provide customer service to our Major Accounts with special requirements, manage special projects, and create reports as required.
  • Promote consistent and excellent customer relations and loyalty.
  • Routinely communicate accurate delivery information, and promptly update customers when changes occur.
  • Respond to customer inquiries in a timely manner through the most appropriate means of communication.
  • Provide pricing, delivery information, order status, and return authorization to customers as specified by department procedures.
  • Perform error-free order entry and modification. Follow up on orders as needed.
  • Act as team player and effectively back up others as needed.
  • Take initiative to find value-added work when call volume is low.
  • Interface with internal departments on all aspects of customer service; serve as Voice of the Customer.
  • Keep departmental files up-to-date per records retention procedures.
  • Complete special projects as assigned by management.
Qualifications
  • High School Diploma or GED required.
  • Associate's Degree in Business or related discipline preferred.
  • 3-5 years of experience in customer service required; experience in a call center environment is preferred.
  • Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP ERP software packages.
  • Minimum typing ability of 55 WPM.
  • Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
  • Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
  • Multiple language capability is a plus!

Additional Information

The U.S. base salary range for this full-time position is $45,000-$65,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies. 

  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology.  We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.

#Electro-Voice Dynacord