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Associate Customer Service Representative Jobs in Riverside, CA

JenaValve

Senior Associate, Customer Service

Irvine, CA

$20.75 - $28.50/hr

Senior Associate, Customer Service Role Level: Individual Contributor Supervisor/Manager Title ... Serve as a primary resource for field sales representatives on operational matters including ...

Uhaul

customer service rep

Murrieta, CA · On-site

$16.25 - $22.25/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... Our associates receive opportunities for growth and advancement and can be promoted into Assistant ...

Adecco

Customer Service Representative

Corona, CA · On-site +1

$19/hr

Adecco is currently assisting a local Customer in their search for Customer Service Representative ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Circle K

Customer Service Representative

Ladera Ranch, CA

$16.50 - $22.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Perris, CA

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Irvine, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Menifee, CA

$17 - $23/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Lake Elsinore, CA

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Jurupa Valley, CA

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Mission Viejo, CA

$17 - $23.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Upland, CA

$16 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Chino Hills, CA

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Redlands, CA

$16 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Wildomar, CA

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Corona, CA

$16.50 - $22.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Lake Elsinore, CA · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for associate customer service representative in Riverside, CA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Riverside, CA? The most popular types of Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Associate Customer Service Representative jobs? Cities near Riverside, CA with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Senior Associate, Customer Service

Senior Associate, Customer Service

JenaValve

Irvine, CA

$20.75 - $28.50/hr

Other

Posted 27 days ago

Job description

Job Title: Senior Associate, Customer Service
Role Level: Individual Contributor
Supervisor/Manager Title: Senior Manager, Customer Service
Job Location & Environment: Irvine, CA (On-site), Office Environment
Job Description Summary: The Senior Associate, Customer Service serves as the primary point of contact for order management, returns processing, and support for Field teams. This role will lead operational process improvements, collaborating cross-departmentally to ensure efficient and scalable processes and systems are in place to support JenaValve commercial operations. This role is ideal for a driven, positive, and detail-oriented professional who thrives in a launch-stage environment and is eager to expand their scope of impact as the organization grows.
Job Responsibilities:
  • Process incoming purchase orders from hospitals, health systems, GPOs, and field teams with accuracy and urgency.
  • Manage the full order lifecycle from entry through fulfillment, tracking, and confirmation.
  • Handle product returns, exchanges, and credits in accordance with company policy and regulatory requirements.
  • Proactively communicate order status, delays, or exceptions to internal stakeholders and customers.
  • Oversee Medical Device Tracking submissions in accordance with regulatory requirements, providing documentation support and partnering with the Field team to ensure complete and timely submissions.
  • Serve as a primary resource for field sales representatives on operational matters including logistics, product availability, order status, and account-level inquiries.
  • Provide backup support to the Sales Support function during high-volume periods, events, or personnel gaps.
  • Support inventory tracking and reconciliation across all devices and accounts. Identify and help resolve discrepancies between system records and physical inventory.
  • Contribute to Commercial Operations projects including process improvement initiatives and system implementations. Partner in building and refining standard operating procedures (SOPs) for customer service workflows.
Required Education and Experience:
  • 3-5 years of customer service, order management, or operations experience required.
  • 2+ years in a medical device, pharmaceutical, or regulated healthcare environment strongly preferred.
  • Experience with implantable or Class III devices a plus.
  • Familiarity with hospital purchasing processes, GPO contracts, and health system account structures.
  • Experience working with ERP or order management systems (QAD, SAP, Monday, Salesforce, etc.)
  • Working knowledge of Medical Device Tracking, UDI requirements, and/or FDA regulatory basics preferred
Skills and Abilities Required for This Job:
  • Strong verbal and written communication skills with the ability to interact professionally with internal teams, field representatives, and hospital-based customers.
  • Proactive communicator who anticipates needs, surfaces issues early, and keeps stakeholders informed without waiting to be asked.
  • High attention to detail with the ability to manage multiple priorities in a fast-paced, launch-stage environment.
  • Ability to interpret and apply company policies, customer contracts, and GPO agreement terms to order processing decisions.
  • Strong problem-solving skills with a solutions-oriented mindset and the ability to escalate appropriately.
  • Comfortable working cross-functionally and collaborating with Supply Chain, Quality, Finance, and Sales teams.
  • Proficiency in Microsoft Office Suite, including Excel for inventory and order tracking.
  • Self-directed and adaptable, with the ability to contribute to building processes from the ground up.
  • Demonstrates initiative and a continuous improvement mindset, with the interest and potential to take on expanded leadership responsibilities as the organization grows.
Physical Requirements:
  • Primarily sedentary role performed in a professional office environment.
  • Must be comfortable working in an open, collaborative workspace setting

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