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Associate Customer Service Representative Jobs in Alberta

The Brick

Customer Service Representative

Ponoka, AB · On-site

Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. We need enthusiastic people with a great ...

The Brick

Customer Service Representative

Olds, AB · On-site

Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. We need enthusiastic people with a great ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Vegreville, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Alberta

Associate Customer Service Representative information

See Alberta salary details

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How much do associate customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for associate customer service representative in Alberta is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.27 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Alberta?

The most popular types of Customer Service Representative jobs in Alberta are:

What cities in Alberta are hiring for Associate Customer Service Representative jobs?

Cities in Alberta with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,184 per year, or $16.9 per hour.

Customer Service Representative

TWO MEN AND A TRUCK®

Calgary, AB

Full-time

Re-posted 5 days ago

Two Men and a Truck rating

5.1

Company rating: 5.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

20th of 29 rated removal and storage companies

Job description

Job Description
The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services
Job Responsibilities
  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
  • Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
  • Prepares all move-related paperwork and documents on a daily basis
  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
  • May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
  • May prepare various reports for management as well as gather research and statistics
  • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
  • May participate in various marketing activities including networking, direct mail and charitable move coordination
  • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
  • All other duties as assigned
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
  • High school diploma or post graduate is preferred.
  • A minimum of six months to one year of customer service and/or office experience is required
  • Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Able to perform basic business math
  • Able to present a professional image at all times to customers and vendors
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
  • Bilingual is a plus
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Calgary, Alberta. The employer at this location is SOKA3D Incorporated.

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