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Associate Customer Service Representative Jobs in Edmonton, AB

U-Haul

Customer Service Representative

Edmonton, AB · On-site

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Edmonton, AB · On-site

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Edmonton, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Edmonton, AB · On-site

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Edmonton, AB

Associate Customer Service Representative information

See Edmonton, AB salary details

$8

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How much do associate customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for associate customer service representative in Edmonton, AB is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.27 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Edmonton, AB?

The most popular types of Customer Service Representative jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Associate Customer Service Representative jobs?

Cities near Edmonton, AB with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,184 per year, or $16.9 per hour.

Customer Service Representative

Fix Auto Sherwood North

Sherwood Park, AB • On-site

Full-time

Posted 14 days ago

Job description

As a part of Fix Auto’s office team, the Customer Service Representative will assist customers with the collision repair process and possess the highest level of customer satisfaction and confidence in our services and shop.


POSITION SUMMARY:

The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Fix Auto Sherwood North as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently. 


KEY RESPONSIBILITIES:

Customer Service:

  • Answer phone calls and assist customers and vendors accordingly
  • Contact customers and book their vehicles for estimates and repairs
  • Work with towing companies to arrange vehicle tows and lot moves
  • Answers incoming calls and completes outgoing calls as needed
  • Finalize repair orders daily
  • Keep all files up-to-date daily
  • Document all conversations with customers and insurance representatives
  • Match estimates
  • Update customers on the process of their vehicle


Financials:

  • Bill insurance companies and arrange payment for the total loss of vehicles
  • Assist claims processors as needed with daily tasks such as checking deductibles, calling to get insurance assignments, etc.
  • Help with various account receivable and payable tasks
  • Prepare weekly bank deposits
  • Help with bi-weekly payroll
  • Shop Duties
  • Assist all technicians and back-end team members when support is needed
  • Cross-train with all members of the team to gain clear and accurate knowledge of the auto body process

The CSR may be responsible for other duties as needed.


EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE:

EDUCATION

High School Diploma.

Post-secondary education is considered an asset.


EXPERIENCE

Experience working in a customer service role

Experience working in the autobody industry


SKILLS/KNOWLEDGE

Strong written and verbal communication skills

Customer service and professionalism skills

Ability to work independently 

Highly organized

Able to effectively communicate both verbally and in writing and read and interpret blueprints