Position Summary:
The Rapid Re-Housing Case Manager provides housing-focused, short-term case management services to individuals and families experiencing homelessness. This role supports clients in quickly securing permanent housing and achieving stability through assessments, individualized planning, service coordination, and ongoing support in alignment with Rapid Re-Housing program guidelines.
The Case Manager is responsible for gathering and interpreting participant information, tracking progress, and connecting clients to appropriate resources. This position requires strong collaboration with internal teams and community partners, as well as the ability to think critically, work independently, and support clients in achieving long-term housing stability.
Key Responsibilities
Client Assessment & Housing Stabilization Planning
- Conduct assessments to evaluate housing history, income, health, and service needs
- Verify and document eligibility, household composition, and supporting information
- Develop and maintain Individualized Housing Stabilization Plans (IHSP) with measurable goals
- Regularly reassess client needs and update plans based on progress
Housing Placement & Support
- Assist clients in locating and securing housing in the private rental market
- Support housing applications, lease agreements, and move-in processes
- Educate clients on tenant rights, lease terms, and program expectations
- Coordinate inspections, documentation, and utility setup
- Promote long-term housing stability, independence, and wellness
Service Coordination & Referrals
- Connect clients to services such as employment, benefits, and behavioral health
- Collaborate with landlords, property managers, and service providers
- Advocate for access to housing resources and supportive services
Ongoing Case Management & Monitoring
- Maintain consistent communication with clients based on program guidelines
- Conduct home visits to monitor housing stability and compliance
- Track progress toward goals and identify risks to housing retention
- Provide early intervention and support to prevent housing loss
Documentation & Compliance
- Maintain accurate, timely case notes and participant records
- Enter and update data in HMIS or other required systems
- Ensure files are complete, current, and audit-ready
- Support reporting, audits, and compliance requirements
Professional Practice & Team Collaboration
- Apply trauma-informed and culturally responsive approaches
- Participate in supervision, team meetings, and training
- Maintain confidentiality and follow ethical standards
- Work collaboratively with team members and external partners
- Perform additional duties as assigned
Qualifications
- Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field
- Minimum of 2 years of experience in case management, housing services, or social services
- Experience working with individuals and families experiencing homelessness preferred
- Knowledge of Rapid Re-Housing programs and community resources
- Strong documentation and case management experience
- Ability to work with diverse populations
Skills & Competencies
- Strong organizational and problem-solving skills
- Ability to manage multiple cases and prioritize workload
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong computer skills and data entry experience
- Professional judgment, time management, and conflict resolution skills
Working Conditions
- Combination of office and field-based work
- Frequent travel within the service area
- Regular interaction with individuals experiencing housing instability
- May involve working with clients in crisis situations
- Requires valid driver’s license, insurance, and reliable transportation
Performance Metrics
- Successful housing placement and retention outcomes
- Timely and accurate documentation
- Client engagement and progress toward goals
- Compliance with program guidelines and reporting requirements
Company Description
CitiStaff Solutions, Inc.