ZipRecruiter

Log In

1

Associate Banker Jobs in Springfield, MA (NOW HIRING)

Berkshire Bank

Universal Banker

Springfield, MA · On-site

$20 - $27.13/hr

Associate's degree or banking courses preferred. Experience: * Prior teller or sales experience in a goal-oriented environment. * Proven cash handling and customer service experience. * Knowledge of ...

Berkshire Bank

PT Universal Banker

Hebron, CT · On-site

$20 - $27.13/hr

Associate's degree or banking courses preferred. Experience: * Prior teller or sales experience in a goal-oriented environment. * Proven cash handling and customer service experience. * Knowledge of ...

Windsor Federal Bank

Personal Banker II

Windsor, CT · On-site

$19 - $23.25/hr

POSITION SUMMARY: The Personal Banker II serves as the first point of contact for financial ... Associate's degree or equivalent, with two (2) to three (3) years of experience in teller ...

M&T Bank

Relationship Banker

Hartford, CT

$22.61 - $37.67/hr

Associates degree Notary public license Bilingual based on branch needs Physical Requirements ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Relationship Banker

Hartford, CT · On-site

$22.61 - $37.67/hr

Associates degree Notary public license Bilingual based on branch needs Physical Requirements ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

PeoplesBank

Banker - High St. - Holyoke, MA

Holyoke, MA · On-site

$22 - $22.75/hr

We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud ... Associates degree preferred * Six months to one-year related experience or equivalent * Will ...

Wells Fargo

Personal Banker Bloomfield

Bloomfield, CT · On-site

$19.25 - $23.50/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

PeoplesBank

Senior Banker - South Windsor

South Windsor, CT · On-site

$24 - $24.75/hr

Senior Banker - South Windsor Regular Full time South Windsor, South Windsor, CT, US 8 days ago ... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ...

previous pagenext page

Showing results 21-40

All JobsAssociate Banker JobsAssociate Banker Jobs in Springfield, MA

Associate Banker information

See Springfield, MA salary details

$26.3K

$137.4K

$302.2K

How much do associate banker jobs pay per year?

As of Sep 15, 2026, the average yearly pay for associate banker in Springfield, MA is $137,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $206,800.00 per year, depending on experience, location, and employer.

What is an associate banker?

Associate Bankers are entry- to mid-level professionals who assist customers with their banking needs, such as opening accounts, processing transactions, and providing information about financial products. They serve as the frontline staff in banks, helping to resolve client inquiries, promote bank services, and ensure a positive customer experience. Associate Bankers also assist with administrative tasks and may support branch operations to ensure efficiency and compliance with regulations.

What skills and qualifications are needed to be an associate banker?

To thrive as an Associate Banker, you need a solid understanding of banking products, financial regulations, and customer service principles, often supported by a relevant degree or previous banking experience. Familiarity with banking software systems, customer relationship management (CRM) tools, and sometimes certifications like NMLS are typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help Associate Bankers build trust and efficiently resolve client needs. These skills are crucial for delivering excellent service, ensuring compliance, and supporting the bank's reputation and growth.

What challenges do associate bankers face during their first year, and how can they overcome them?

During their first year, Associate Bankers often face challenges such as adapting to a fast-paced environment, quickly learning multiple banking products, and building trust with customers. Managing time efficiently while balancing sales goals with providing excellent customer service is also common. Overcoming these challenges often involves seeking guidance from experienced colleagues, proactively participating in training programs, and consistently asking questions to deepen product knowledge. Open communication with your team and a willingness to learn from feedback can significantly ease the transition into this role.

What is the difference between Associate Banker vs Customer Service Representative?

AspectAssociate BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer finance-related certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBank branches, working directly with clients on banking productsCall centers, bank branches, or retail locations assisting customers with inquiries
Employer & Industry UsageFinancial institutions, retail bankingBanking, retail banking, financial services
Common Search & ComparisonAssociate Banker vs Customer Service Representative

The main difference between an Associate Banker and a Customer Service Representative lies in their roles and responsibilities. Associate Bankers typically handle more complex banking products and client consultations, often requiring some financial knowledge. Customer Service Representatives focus on assisting customers with basic inquiries and transactions. Both roles are essential in retail banking, but Associate Bankers usually have more client interaction related to financial services and may require additional certifications.

Do I need a degree to be an associate banker?

An associate banker typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include customer service, basic financial knowledge, and sometimes certification in banking or financial services. On-the-job training is common for this role.

What do you do as an associate banker?

An associate banker assists customers with banking transactions, provides information about bank products and services, and helps with account management. They often work in branch environments, handling tasks such as opening accounts, processing deposits and withdrawals, and supporting sales goals. Strong communication skills and knowledge of banking software are important for this role.

What are the most commonly searched types of Banker jobs in Springfield, MA?

The most popular types of Banker jobs in Springfield, MA are:

What are popular job titles related to Associate Banker jobs in Springfield, MA?

For Associate Banker jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Associate Banker jobs in Springfield, MA look for?

The top searched job categories for Associate Banker jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Associate Banker jobs?

Cities near Springfield, MA with the most Associate Banker job openings:

Associate Banker jobs near you
Infographic showing various Associate Banker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $137,436 per year, or $66.1 per hour.

Universal Banker

Springfield, MA • On-site

Berkshire Bank
See more jobs at Berkshire Bankexternal

$20 - $27.13/hr

Full-time

Re-posted 7 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 5
Salary Range: $20.00 - $27.13
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Springfield, MA
Purpose/Objective:
The Universal Banker position will be responsible to perform the job responsibilities of both a Teller and a Personal Banking Representative. Deliver an exceptional customer experience, process transactions, open new accounts, and proactively develop, retain, and expand customer relationships. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.
Key Accountabilities:
Customer Relationship Management
  • Provide an outstanding customer experience at all points of contact.
  • Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
  • Educate and assist clients with digital banking services and recommend convenient banking options.
  • Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
  • Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales, Referrals & Incentive Goals
  • Build and deepen relationship with customers by recognizing their needs and goals to make recommendations.
  • Educate and offer a full range of financial products and services, including referrals to our business partners.
  • Have basic knowledge of all lending products.
  • Meet or exceed individual incentive goals and contribute to overall branch goals.
  • Actively participate in all branch initiatives.

Transaction Processing & Operations
  • Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
  • Maintain and balance a cash drawer daily within guidelines.
  • Handle cash in an organized, timely, and accurate manner.
  • Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
  • Provide backup support to Teller Supervisors and participate in branch meetings.
  • Accurately perform account opening procedures and maintenance requests.

Branch Operations & Compliance
  • Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
  • Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
  • Act as a deterrent to robbery and fraud by adhering to procedures.

Education:
  • High school diploma or equivalent required; Associate's degree or banking courses preferred.

Experience:
  • Prior teller or sales experience in a goal-oriented environment.
  • Proven cash handling and customer service experience.
  • Knowledge of bank products, services, and operating procedures.
  • Excellent oral and written communication skills.
  • Detail-oriented with strong organizational and time management skills.
  • Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
  • Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Skills & Knowledge:
  • Superior customer service and sales skills.
  • Strong communication and interpersonal skills.
  • Ability to identify customer needs and make appropriate recommendations.
  • Ability to prioritize workflow, multi-task, and meet deadlines.
  • Enthusiastic, goal-oriented, and customer-focused.
  • Ability to analyze situations and solve complex issues.

Behavioral Expectations
  • Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

What Berkshire Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply