Assisted Living Community Operations Manager Jobs

COMMUNITY NAMESunrise of ViennaJOB OVERVIEW

The Assisted Living Coordinator is responsible for providing overall leadership and management of the assisted living neighborhood. Responsibilities include but not limited to championing the designated care manager concept and the universal care manager model throughout the neighborhood, assisting in the recruiting, hiring, and training of team members in the neighborhood, and completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for team member recognition and engagement, performance management, and evaluations. Responsible for facilitating resident care in-services and the completion of Individualized Service Plans (ISP).

RESPONSIBILITIES & QUALIFICATIONSEssential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Resident Care and Programs

• Plan, organize, develop, and lead the overall operation of the assisted living/long term care neighborhood(s) in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures.
• Champion the all-embracing quality delivery of the Resident Centered model.
• Facilitate the Individualized Service Plan (ISP) and Daily Assignment Sheet development and monitor ongoing processes and practices.
• Review the resident's file and schedules the Family Meeting prior to move-in, to discuss Resident Profile, coordinate the health care needs with the resident care director, and ensure resident has current ISP according to Sunrise policies and government regulations.
• Support the Resident Care Director (RCD) with the assessment process to determine levels of care with the appropriate staffing levels.
• Schedule resident care tasks in electronic care for point of care documentation.
• Complete resident lifestyle stories for all new residents.
• Partner with the activities and volunteer coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and that care managers are actively involved and engaged with activities.
• Partner with the dining service coordinator to schedule and plan special events and monitor dining experience daily.
• Understand the recognition of resident changes in condition and take appropriate action.
• Exercise some discretion and independent judgment in performing and evaluating needs of the residents.
• Review clinical alerts to document and learn about pertinent information and any resident's physical and behavioral changes.
• Communicate regularly with families as appropriate.
• Maintain a robust public relations program in support of the assisted living/long term care neighborhood(s) and community operations.

Quality Assurance and Regulatory Compliance

• Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
• Strive for excellent quality care and service delivery.
• Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance.
• Develop a thorough working knowledge of current and evolving state/provincial laws and regulations and Sunrise policies and procedures dictated for residents and ensure compliance.
• Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
• Assist in the leadership and promotion of the Sunrise Safety and Risk Management policies.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Financial Management

• Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
• Review monthly financial statements and implement plans of action around deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
• Understand the internal cost associated with all Sunrise resident care programs.

Training, Leadership, and Team Member Development

• Manage the department, including but not limited to recruiting, hiring, supervising, training, coaching, and disciplining.
• Ensure completion and compliance of all required team member paperwork.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively leads in the Engagement Improvement planning sessions.
• Complete team member staffing and scheduling according to operational and budgetary guidelines.
• Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conduct timely performance appraisals with meaningful conversations.
• Hold team accountable, correct actions when necessary, and document.
• Attend regular meetings; Stand Up, Cross Over, Weekly Leadership, Town Hall, Quality Assurance Performance Improvement (QAPI), and others as directed by the ED.
• Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision-making skills

Experience and Qualifications

• One (1) year experience preferred in assisted living, long term care or hospital industries or experience/exposure to the senior population
• College degree and management experience may be required per state/provincial requirements
• One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling
• Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times

Employment Type: FULL_TIME