Director Of Operations Community Living Jobs (NOW HIRING)

The Senior Director of Community Living provides strategic and operational leadership for The Arc Baltimore's Community Living services, ensuring the delivery of high-quality, person-directed residential supports that empower people with developmental disabilities to live meaningful, self-directed lives in their communities. The Senior Director is responsible for the overall performance, quality, compliance, financial stewardship, and growth of Community Living programs while fostering a culture of dignity, inclusion, innovation, accountability, and continuous improvement.

This position ensures services consistently align with Maryland Developmental Disabilities Administration (DDA) regulations and The Arc Baltimore's mission and values. The Senior Director partners closely with cross-functional departments to advance strategic initiatives, strengthen organizational performance, and expand opportunities for the people we support to achieve greater independence, community integration, and the highest quality of life.

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore's full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 17 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program
• Legal Assistance and Pet plans

JOB RESPONSIBILITIES:

Strategic Leadership

Develop and execute departmental goals that align with The Arc Baltimore's strategic plan and organizational priorities.

Identify opportunities to expand, strengthen, and innovate Community Living services based on emerging needs, industry best practices, and regulatory changes.

Lead organizational initiatives that improve service quality, operational effectiveness, and person-directed outcomes.

Foster a culture of innovation, accountability, continuous improvement, and operational excellence.

Operational Leadership

Direct the day-to-day operations of Community Living, ensuring high-quality, person-directed service delivery.

Provide leadership, coaching, supervision, and professional development to Community Living Directors.

Develop systems and processes that improve efficiency, consistency, communication, and service quality.

Ensure appropriate staffing models and effective deployment of resources across Community Living.

Person-Directed Services

Champion person-directed practices that promote choice, self-determination, independence, dignity, and community inclusion.

Ensure services are individualized and driven by each person's goals, preferences, strengths, and assessed needs.

Promote meaningful community engagement and opportunities for people supported to achieve their desired outcomes.

Ensure services reflect current evidence-based practices.

Regulatory Compliance and Quality Management

Ensure compliance with Maryland DDA regulations, COMAR requirements, Medicaid Waiver standards, licensing requirements, accreditation standards, and organizational policies.

Lead quality assurance and continuous quality improvement initiatives across Community Living.

Oversee corrective action plans and risk mitigation activities.

Prepare for and participate in regulatory reviews, audits, and licensing inspections.

Financial Management

Develop, manage, and monitor departmental operating budgets.

Ensure responsible stewardship of organizational resources.

Monitor staffing utilization, overtime, vacancy management, and financial performance.

Partner with Finance to develop annual budgets, forecasts, and long-range financial planning.

Identify operational efficiencies while maintaining exceptional quality of care.

Leadership and Workforce Development

Recruit, develop, mentor, and retain a high-performing team.

Build leadership capacity through coaching, succession planning, and professional development.

Partner with Human Resources to improve recruitment, retention, onboarding, and leadership development strategies.

Ensure leaders consistently demonstrate The Arc Baltimore's values and leadership expectations.

Collaboration and Partnership

Collaborate with Clinical Services, Quality, Human Resources, Finance, Facilities, and other departments to ensure coordinated service delivery.

Develop strong relationships with people supported, families, guardians, Coordinators of Community Services (CCS), and community partners.

Represent The Arc Baltimore on committees, professional organizations, and community initiatives.

Build partnerships that expand opportunities for community integration and quality supports.

Performance Management

Establish departmental goals and measurable performance expectations.

Lead corrective action and performance improvement initiatives when necessary.

Promote a data-informed culture focused on measurable outcomes and accountability.

Health, Safety, and Risk Management

Ensure the health, safety, and well-being of people supported and staff.

Oversee emergency preparedness, crisis response, and organizational risk management activities.

Ensure timely reporting, investigation, and resolution of incidents.

Promote proactive identification and mitigation of operational risks.

Organizational Leadership

Participate in organizational strategic planning, policy development, and decision-making.

Support change management initiatives that improve organizational effectiveness.

Model The Arc Baltimore's mission, vision, values, and commitment to person-directed services.

EDUCATION /SKILLS/ EXPERIENCE:

Education

Bachelor's degree in a related field required.

Master's degree in Human Services, Social Work, Rehabilitation, Healthcare Administration, Public Administration, Business Administration, or a related field preferred.

Experience

Minimum of 8 years of leadership experience in developmental disabilities, behavioral health, human services, or a related field.

Minimum of 5 years leading programs, departments, or operational divisions.

Demonstrated experience managing large teams through subordinate leaders.

Experience with Maryland DDA services, Medicaid Waiver programs, and residential services are strongly preferred.

Proven experience leading organizational change and quality improvement initiatives.

WORKING CONDITIONS:

Regular travel throughout The Arc Baltimore service locations.

Occasional evening and weekend work as operational needs require.

Ability to respond to emergencies and critical incidents outside normal business hours.

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.