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Assistant Yelp Content Moderator Jobs (NOW HIRING)

Wipro Limited

Content Moderator - Austin

Austin, TX · On-site

$25K - $50K/mo

Content Moderator - Austin City: Austin State/Province: Texas Posting Start Date: 7/6/26 Wipro ... * Assist clients with navigating around product menus and facilitate better understanding of ...

Wipro Limited

Content Moderator - Austin, TX

Austin, TX · On-site

$25K - $50K/mo

Content Moderator - Austin, TX City: Austin State/Province: Texas Posting Start Date: 7/9/26 Wipro ... * Assist clients with navigating around product menus and facilitate better understanding of ...

New

brs

Web Content Assistant

Millington, TN

Content Review, Revision and Update * Assist with content approval by acting as content moderator to ensure that content meets with DoD, SECNAV, and site style guidelines before it is published.

Envita Medical Center

Chat Moderator

Houston, TX · On-site +1

$14.75 - $19/hr

Review and remove inappropriate, offensive, or spam content when necessary. * Escalate complex ... Document moderation actions and maintain accurate records of incidents. * Assist customers with ...

PACS

Social Media Specialist

Farmington, UT · On-site

$70K - $90K/yr

... content across Facebook, Instagram, Linkedin, and TikTok. * Maintain and optimize facility listings across platforms (Google Business Profiles, * Yelp, Apple, Linkedin, Indeed, etc.). * Assist with ...

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Assistant Yelp Content Moderator information

What are some common challenges faced by Assistant Yelp Content Moderators, and how are they typically addressed?

Assistant Yelp Content Moderators often encounter challenges such as reviewing a high volume of user-generated content and making nuanced decisions about what violates community guidelines. Balancing speed with accuracy is essential, as is maintaining objectivity and consistency when handling sensitive or ambiguous cases. These challenges are typically addressed through comprehensive training, access to clear moderation policies, and collaboration with experienced team members for support and escalation of difficult cases. Regular team meetings and feedback sessions also help moderators stay aligned and continuously improve their judgment.

What does an Assistant Yelp Content Moderator do?

An Assistant Yelp Content Moderator is responsible for reviewing and managing user-generated content on Yelp, such as reviews, photos, and comments, to ensure they comply with Yelp's content guidelines and policies. They help maintain the integrity and trustworthiness of the platform by identifying and removing inappropriate, false, or offensive content. Additionally, they may assist in flagging suspicious activity and supporting the escalation of complex cases to senior moderators. The role requires attention to detail, strong judgment, and familiarity with Yelp’s community guidelines.

What is the difference between Assistant Yelp Content Moderator vs Yelp Content Moderator?

AspectAssistant Yelp Content ModeratorYelp Content Moderator
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with content policies
Work EnvironmentRemote or office-based, reviewing user-generated contentRemote or office-based, monitoring reviews and photos
Employer & IndustryYelp, online review platformYelp, online review platform
Common Search IntentAssisting in content moderation tasks, supporting senior moderatorsOverseeing content quality, making final moderation decisions

The Assistant Yelp Content Moderator typically supports the content moderation team by reviewing submissions and assisting senior moderators. In contrast, the Yelp Content Moderator often makes final decisions on content, ensuring compliance with platform policies. Both roles require similar credentials and work environments, but their responsibilities differ in scope and decision-making authority.

What are the key skills and qualifications needed to thrive as an Assistant Yelp Content Moderator, and why are they important?

To thrive as an Assistant Yelp Content Moderator, you need a keen eye for detail, critical thinking, and a solid understanding of content guidelines, often supported by a high school diploma or relevant experience. Familiarity with content management systems, moderation tools, and automated flagging software is typically required. Strong communication, impartial judgment, and resilience are important soft skills for handling sensitive or high-volume user-generated content. These competencies ensure that platform standards are upheld, user trust is maintained, and community guidelines are consistently enforced.
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Assistant Yelp Content Moderator jobs near you
Infographic showing various Assistant Yelp Content Moderator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Content Moderator - Austin

Content Moderator - Austin

Wipro Limited

Austin, TX • On-site

$25K - $50K/mo

Full-time

Medical, Dental, PTO

Posted 8 days ago

Wipro rating

7.6

Company rating: 7.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Job Title: Content Moderator - Austin
City: Austin
State/Province: Texas
Posting Start Date: 7/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
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Do
  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLAâ€Â's defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Content Moderation.
The expected compensation for this role ranges from $25,000 to $50,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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