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Assistant Rakuten information

What is the difference between Assistant Rakuten vs Customer Service Representative?

AspectAssistant RakutenCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice or remote; e-commerce and tech-focusedCall centers, retail, or office; customer-focused
Employer & IndustryRakuten, e-commerce, technologyVarious industries including retail, telecom, and services
Common Search & ComparisonAssisting online shoppers, platform supportHandling customer inquiries, resolving issues

The Assistant Rakuten role typically involves supporting e-commerce platform operations, assisting customers online, and working within the tech industry. In contrast, Customer Service Representatives handle customer inquiries across various industries, often in call centers. While both roles require strong communication skills and a high school diploma, Assistant Rakuten positions focus more on platform support and e-commerce, whereas Customer Service Representatives provide direct customer assistance in diverse sectors.

How does an Assistant at Rakuten typically collaborate with cross-functional teams to support business operations?

As an Assistant at Rakuten, you will often work closely with various departments such as marketing, sales, IT, and customer support to ensure smooth business operations. Your responsibilities may include coordinating meetings, managing schedules, preparing reports, and facilitating communication between teams. This collaborative environment requires strong organizational and interpersonal skills, as you'll be relied upon to help streamline processes, resolve issues, and keep projects on track. Regular interaction with team members at different levels provides valuable exposure and growth opportunities within the company.

What is an Assistant Rakuten?

An Assistant Rakuten is a professional who provides administrative and operational support within the Rakuten organization, which is a global e-commerce and online retail company. Their responsibilities may include managing schedules, coordinating meetings, handling correspondence, and assisting with various tasks to help teams run efficiently. Assistant Rakutens often work closely with managers and other staff, ensuring smooth communication and workflow. The exact duties can vary depending on the department or specific team they support.

What are the key skills and qualifications needed to thrive as an Assistant at Rakuten, and why are they important?

To thrive as an Assistant at Rakuten, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a relevant diploma or degree. Familiarity with Microsoft Office Suite, scheduling software, and Rakuten’s internal systems is often required. Excellent communication, teamwork, and problem-solving abilities help you stand out in supporting various teams and stakeholders. These skills ensure effective coordination, streamlined operations, and high-quality support within a dynamic work environment.
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Assistant Rakuten jobs near you

QA Automation Engineer

Rakuten Group, Inc.

San Mateo, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Description:
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.
Job Summary:
We are seeking a proactive Quality Engineer to join our dynamic team in San Mateo. In this role, you will be instrumental in ensuring the quality of our web applications, mobile apps, and backend services. You will move beyond traditional testing to adopt AI-first workflows, translating requirements into actionable test strategies and autonomous automation coverage. This is an exciting opportunity for someone who thrives in fast-evolving environments, excels in containerized infrastructure, and wants to leverage AI Agents to contribute significantly to software excellence.
Key Responsibilities:
  • AI-First Quality Ownership: Own end-to-end quality for assigned features by defining test strategy, leveraging AI to generate test coverage, and ensuring continuous validation across the development lifecycle. Partner with cross-functional teams to align on product goals and release readiness.
  • Intelligent Risk Detection: Use AI-assisted analysis to evaluate requirements, system behavior, and production signals to identify edge cases, gaps in coverage, missing telemetry, flaky automation, and environment drift early.
  • AI-Driven Automation: Build, maintain, and optimize UI, API, and end-to-end automated tests using Python, Java, or JavaScript/TypeScript. Actively leverage AI coding assistants and autonomous test agents to improve efficiency, scalability, and coverage.
  • Infrastructure & CI/CD: Deploy and validate services in containerized environments (Docker, Kubernetes). Integrate AI-driven testing into CI/CD pipelines to enable continuous, automated quality signals on every change.
  • Agent-Based Execution & Validation: Utilize AI agents to execute user flows, perform exploratory testing, and validate UI and system behavior across environments. Apply AI-driven visual validation against Figma designs to ensure design-to-implementation fidelity.
  • Backend & Performance Testing: Validate complex backend behavior, including event-driven workflows, message queues, async pipelines, and data integrity. Use AI-assisted techniques to detect anomalies, validate data integrity (SQL), and surface system-level issues.
  • Quality Signals, Triage & Advocacy: Leverage AI to triage defects, cluster failures, and identify root causes. Communicate insights clearly to stakeholders and advocate for AI-first quality practices across the SDLC

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Programming & AI-First Automation: Proficiency in Python, Java, or JavaScript/TypeScript, with the ability to use LLMs to generate and maintain test automation. Experience testing OpenAPI/REST APIs (GraphQL a plus) and validating data using SQL.
  • AI Proficiency: Proven experience integrating LLMs and AI agents into QA workflows to drive automation and efficiency, including AI-assisted test generation, failure analysis, and defect triage.
  • AI-Native Visual & UI Testing: Experience leveraging Figma as a source of truth and applying AI agents (e.g., Claude) with platforms like BrowserStack to automate UI validation. Ability to generate tests from design, perform agent-driven exploratory testing, and use AI for semantic visual validation and intelligent defect triage across devices and browsers.
  • Infrastructure Skills: Working knowledge of CI/CD systems (e.g., GitHub Actions) and containerized environments (Docker and Kubernetes), with the ability to troubleshoot common test environment failures.
  • Collaboration & Strategy: Ability to develop practical, feature-level test strategies, clearly communicate coverage and risks, and demonstrate an eagerness to adopt emerging AI-driven engineering practices .

Minimum Requirements:
  • 3 to 5 years of experience in Quality Assurance.
  • 2+ years of experience in Test Automation (Web/Mobile/API).
  • 1+ years of experience with Docker/Kubernetes.
  • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience) Required.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $96,442.50 - $163,680.00 annually

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