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Assistant Practice Manager Jobs in Massachusetts

Banfield

$13.75 - $17/hr

... basis. May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate ...

Banfield

Shift Lead

Attleboro, MA · On-site

$14 - $17.50/hr

... basis. May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate ...

Banfield

Shift Lead

Plainville, MA · On-site

$13.50 - $16.75/hr

... basis. May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate ...

Banfield

Shift Lead

North Attleboro, MA · On-site

$13.50 - $16.75/hr

... basis. May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate ...

AEG Vision

Licensed Assistant Manager

Mansfield, MA · On-site

They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and ...

AEG Vision

Licensed Assistant Manager

Mansfield, MA · On-site

They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and ...

AEG Vision

Patient Care Coordinator

Taunton, MA · On-site

$18 - $23.50/hr

Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist. * High school diploma or equivalent. * Basic computer literacy and ability to ...

AEG Vision

Patient Care Coordinator

Taunton, MA · On-site

$18 - $23.50/hr

Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist. * High school diploma or equivalent. * Basic computer literacy and ability to ...

AEG Vision

Patient Care Coordinator

Taunton, MA · On-site

$18 - $23.50/hr

Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist. * High school diploma or equivalent. * Basic computer literacy and ability to ...

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Assistant Practice Manager information

See Massachusetts salary details

$18

$25

$39

How much do assistant practice manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for assistant practice manager in Massachusetts is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by an assistant practice manager in a healthcare setting?

Assistant Practice Managers often face challenges such as balancing administrative duties with staff management, ensuring regulatory compliance, and adapting to changes in healthcare policies. They must effectively coordinate between clinical and administrative teams, resolve scheduling conflicts, and address patient concerns promptly. Successful Assistant Practice Managers develop strong organizational and communication skills to navigate these challenges while maintaining a positive work environment for both staff and patients.

What are the key skills and qualifications needed to thrive as an assistant practice manager, and why are they important?

To thrive as an Assistant Practice Manager, you need a solid understanding of healthcare administration, staff supervision, and financial management, often supported by a degree in healthcare management or related field. Familiarity with practice management software, electronic health records (EHR), and billing systems is typically required, and certifications such as CMOM or CMM can be advantageous. Strong communication, problem-solving, and organizational skills help you excel in supporting teams and ensuring efficient operations. These competencies are crucial for maintaining a well-run practice that delivers quality patient care and meets regulatory standards.

What is the difference between Assistant Practice Manager vs Practice Manager?

AspectAssistant Practice ManagerPractice Manager
ResponsibilitiesSupports daily operations, manages staff schedules, assists with patient flowOversees entire practice operations, strategic planning, staff management
QualificationsTypically requires healthcare administration certification or related experienceRequires extensive experience in healthcare management and leadership
Work EnvironmentMedical clinics, outpatient facilities, healthcare officesMedical practices, healthcare organizations, clinics
FocusOperational support and team coordinationOverall practice performance and growth

The Assistant Practice Manager primarily supports daily operations and staff coordination within healthcare settings, often requiring healthcare administration certifications. In contrast, the Practice Manager holds broader responsibilities, including strategic planning and overall practice management. Both roles are essential in healthcare environments, with the Assistant Practice Manager serving as a key support role to ensure smooth daily functioning.

What does an assistant practice manager do?

An assistant practice manager supports the daily operations of a healthcare or professional practice by managing staff schedules, handling patient or client inquiries, and ensuring compliance with policies. They often assist with administrative tasks, coordinate between departments, and may oversee billing or record-keeping using practice management software.

What are the most commonly searched types of Practice Manager jobs in Massachusetts?

The most popular types of Practice Manager jobs in Massachusetts are:

What are popular job titles related to Assistant Practice Manager jobs in Massachusetts?

For Assistant Practice Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Assistant Practice Manager jobs in Massachusetts look for?

The top searched job categories for Assistant Practice Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Assistant Practice Manager jobs?

Cities in Massachusetts with the most Assistant Practice Manager job openings:

Assistant Practice Manager jobs near you
Infographic showing various Assistant Practice Manager job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $53,976 per year, or $25.9 per hour.

Shift Lead

On-site

Banfield
Veterinary Services • 10K+ employees

5.9

Company rating: 5.9 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

31st of 52 rated veterinary

People enjoy working here

Recommended by students

Respectful managers

Learn more about Banfieldexternal

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart. ESSENTIAL RESPONSIBILITIES AND TASKS The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessionalduties.ParaprofessionalResponsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:Actively recruit new clients by promoting hospital services. Manage routingthe flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performingor preparingprocedures that do not require veterinarianor veterinary technicianassistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical petsas allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts.Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Position DescriptionShift Lead -Job Description.docx2of 4Last Revised: 8/19/2013 JPAssist with surgery as applicable.Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.Conduct administrative functions as necessary.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand. Support Practice Manager in hospital labormanagement which may include adjusting paraprofessional team’s schedules on a shift by shift basis. May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity.Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same,to include client educationabout Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.Provide effective communication between associates, clients, hospital leadership and Central Team Support.Ensureall hospital associates adhere to Banfield dress and grooming guidelines.Ensure all hospitalized pets are prepped and all equipment is ready for surgery.Ensure cases are assigned to VA’s and that they are clear on their work responsibilities for the day.Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifyingpotential “bottlenecks” and formulatingsolutions to remove barriers in medical operations that would impedethe doctors in providing world class preventive care and client service.Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.Address broken equipment issues and assist in inventory management.Other job duties as assigned.THEFIVE PRINCIPLESQuality –The consumer is our boss, quality is our work and value for money is our goal.Responsibility –As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.Mutuality –A mutual benefit is a shared benefit; a shared benefit will endure.Efficiency –We use resources to the full, waste nothing and do only what we can do best.Freedom –We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONSCOMPETENCIESLeadershipPriority Setting ApproachabilityDirecting Others
Position DescriptionShift Lead -Job Description.docx3of 4Last Revised: 8/19/2013 JPConflict Management Customer Focus FunctionalPeer Relationships Communication Skills Functional/Technical Skills Action Oriented Motivating OthersCAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task–Managesmultiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.Organizationalability –Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills–Demonstratesa strong ability to identify, analyze and solve problems.Translates problems into practical solutions.Intellectual ability–Accuratelyand consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability–Abilityto add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.Computer skills–Comfortablyand confidently uses a computer and specialized software.ATTITUDES (WILL DO)Initiative–Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity–Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness–Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility–Is open to changing situations and opportunities and is willing to perform all tasks assigned.Independence–Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency–Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONSAbility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings.The noise level in the work environment is moderately high.Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Position Description Shift Lead -Job Description.docx4of 4Last Revised: 8/19/2013 JPEXPERIENCE,EDUCATIONAND/OR TRAININGAssociate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred.Prior supervisory experience preferred.Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred

The pay range for this role is

$20.35 - $26.00 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

  • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

  • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* 

  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.  

  • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* 

  • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* 

  • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. 

  • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. 

  • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. 

  • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. 

  • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. 

  • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* 

  • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable mo

Banfield Pet Hospital logo

About Banfield Pet Hospital

Sourced by ZipRecruiter

Banfield Pet Hospital was founded in 1955 and is currently located in Vancouver, WA, US. A leader within the pet healthcare industry, it specializes in providing comprehensive preventive and medical services to pets. Operating more than 1,000 hospitals across the United States and Puerto Rico, Banfield's commitment to top-class care is reflected in its mission - "To treat your pet like family, and you like our own." At the core of Banfield's mission is the belief in quality veterinary care and fostering an environment that promotes responsible pet ownership. The company established the Banfield Foundation in 2015 to further emphasize their commitment to pets, which has since then provided over $8 million in grants to projects that enhance the wellbeing of pets.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Vancouver, WA, US

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