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Director Practice Operations Jobs in Massachusetts

Erickson Senior Living

Practice Administrator

Peabody, MA · On-site

$80K - $95K/yr

... operations to maximize the efficiency and effectiveness of medical practice operations. The ... The Practice Administrator is charged with collaborating with the Medical Director to ensure goal ...

Erickson

Practice Administrator

Peabody, MA

$80K - $95K/yr

... operations to maximize the efficiency and effectiveness of medical practice operations. The ... The Practice Administrator is charged with collaborating with the Medical Director to ensure goal ...

Tufts Medicine

A management role that supervises employees focusing on tactical, operational activities within a ... Goal achievement is typically accomplished through performance of direct and/or indirect reports. A ...

DCS Clinical

Dental Operations Manager

Leominster, MA · On-site

$65K - $100K/yr

Our goal is to build a highly organized, scalable practice where exceptional patient care is ... Takes initiative without waiting to be directed * Enjoys improving systems and solving problems

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Director Practice Operations information

What are some common challenges faced by a director practice operations, and how can they be effectively managed?

A Director of Practice Operations often faces challenges such as balancing operational efficiency with high-quality patient care, managing diverse teams, and adapting to rapid changes in healthcare regulations. Success in this role typically requires strong communication skills, the ability to implement process improvements, and expertise in change management. Building collaborative relationships with clinical and administrative staff, regularly reviewing workflows, and staying updated on industry best practices can help address these challenges and drive overall practice success.

What is a director practice operations?

A Director of Practice Operations is a senior management professional responsible for overseeing the daily operations of medical practices or healthcare clinics. They ensure that the practice runs efficiently by managing staff, budgeting, compliance, and patient services. Their role may include implementing policies, optimizing workflows, and maintaining quality standards to improve both patient care and business performance. Typically, they work closely with physicians, administrative teams, and other healthcare leaders to meet organizational goals and regulatory requirements.

What are the key skills and qualifications needed to thrive as a director practice operations?

To thrive as a Director of Practice Operations, you need strong leadership, healthcare management expertise, and a background in business administration or a related field, often supported by a bachelor’s or master’s degree. Familiarity with practice management software, electronic health records (EHR), and regulatory compliance systems is typically required. Exceptional communication, problem-solving abilities, and organizational skills distinguish top performers in this role. These competencies are crucial for ensuring efficient clinic operations, regulatory adherence, and high-quality patient care.

What is the difference between Director Practice Operations vs Practice Manager?

AspectDirector Practice OperationsPractice Manager
ResponsibilitiesOversees multiple practices or departments, strategic planning, high-level decision makingManages daily operations of a single practice, staff supervision, patient flow
CredentialsOften requires advanced degrees (e.g., MBA, healthcare administration), extensive experienceTypically requires healthcare management experience, certifications like CMA or CPC
Work EnvironmentCorporate or multi-site healthcare settings, executive levelSingle practice or clinic, operational focus

The main difference is that a Director Practice Operations focuses on strategic oversight across multiple practices, while a Practice Manager handles daily operations within a single practice. The director role involves higher-level planning and decision-making, often requiring advanced credentials, whereas the practice manager concentrates on staff management and patient services.

What are popular job titles related to Director Practice Operations jobs in Massachusetts? For Director Practice Operations jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Director Practice Operations jobs in Massachusetts look for? The top searched job categories for Director Practice Operations jobs in Massachusetts are:
What cities in Massachusetts are hiring for Director Practice Operations jobs? Cities in Massachusetts with the most Director Practice Operations job openings:
Director Practice Operations jobs near you
Infographic showing various Director Practice Operations job openings in Massachusetts as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Practice Operations Manager, Quincy Care Center

Beth Israel Lahey Health

Milton, MA • On-site

Other

Posted 5 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

414th of 887 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
The Practice Operations Manager will join Beth Israel Deaconess - Milton and work fully onsite at the Quincy Care Center in Quincy, MA, which includes both the Advanced Urgent Care and Medical/Surgical Specialties Clinic.
This position reports to the Nurse Director/Practice Administrator for the Quincy Care Center and is responsible for supporting the overall operations of these practices.
Job Description:
Reports to the Nurse Director | Practice Administrator for Quincy Urgent Care Center for overall operations of this role. This role provides day-to-day oversight, management, and program development of the Urgent Care and Medical Specialties Departments, in addition to oversight of the building operations, while assuring the highest order of quality and efficiency in practice operations, resource utilization, and system integration.
Duties and Responsibilities:
  • Implements organizationally approved business plan reflecting strategies, objectives, timetables, measures, and expected outcomes.
  • Participate in the interview process, hiring and onboarding of practice support staff. Establishes and maintains employee records reflecting hospital requirements.
  • Provide daily supervision of Programs staff and establishes work schedules to provide maximal support of Programs services, in conjunction with Nurse Director/Practice Administrator.
  • Develop and implement daily operational work flows and processes maximizing to include, but not limited to: Patient outcomes; treatment expertise and preference by provider or specialty; visit volume; and interdepartmental structure. Project management and program/operational development of the Urgent Care and Medical Specialties Departments to meet budgeted targets.
  • Maintains schedules of all staff within this site in addition to daily supervision of non-clinical staff, establishes work schedules to provide maximal support of services, in conjunction with the Nurse Director | Practice Administrator, Medical Director of Urgent Care, Specialty Center, and BILH PC Leadership in a 7 day per week operation to include imaging, laboratory services, and all building related maintenance.
  • Will also oversee front desk reception and know the processes involved with patient check-in, and appointment scheduling. Implement and adhere to all fiscal policies of referral management, co-pay collection, and all revenue cycle activities.
    Assist with onboarding, and marketing new providers at the Quincy Urgent Care | Care Center.
  • Appropriately address and as necessary refer performance/behavior issues to the Nurse Director/Practice Administrator. Works with Director in the establishment and implementation of employee performance improvement related activities.
  • Fosters an atmosphere of open and responsive communication among members of the team.
    Maintains open communication with staff, patients and the public. Fosters a positive image by encouraging effective internal, external communication in addition to collaboration with network affiliates.
  • Coordinates and provides leadership to all multidisciplinary team meetings to include prepared agendas and minutes.
  • Travel-Periodic travel for the purpose of outreach, marketing, and assisting with clinics at off-site affiliate locations is required.
  • Assure seamless integration of the Programs within the hospital organization specifically with services/departments including Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, Patient Accounts, Information Technology, and Medical Records.
  • Collaborate with Director, VP and Medical Directors in promoting physician alignment. Participate in meetings to identify and evaluate opportunities to improve Program workflow and processes and then operationalize those initiatives to include marketing and strategic outreach.
  • Implement and adhere to all fiscal policies of referral management, co-pay collection, and billing processes.
  • Assist in establishing and maintaining regulatory compliance related to all operations within the Building where applicable. Maintain awareness of current regulations and standards affecting assigned areas of responsibility through ongoing professional development. Collaborates with Director to interpret new regulations and requirements and oversees their implementation in daily work assignments. Attends seminars, workshops, and maintains professional affiliations to keep abreast of latest trends in field of expertise.
  • Actively participates in the designated hospital-wide committees as appropriate
  • Assist in the development and assure achievement of budget projections for the Programs and monitoring of Urgent Care Volume, Referral Sources, and Dashboard metrics.
  • Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.
  • Perform all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.
  • May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by the Director / VP or their designee.
  • The nature of the tasks/responsibilities required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control. A summary list of tasks/procedures which may cause exposure to blood and body fluids is listed on the attached Physical Abilities Job Description.
  • Collaborate with Public Relations staff to promote marketing initiatives that sustain the volume projections of the Quincy Care Center.
Qualifications:
  • Min Education: Bachelor's Degree in a related field preferred or experience in the healthcare field. Master's Degree in healthcare preferred.
  • Min Experience: 1-2 years practice management experience in a medical office and/or ambulatory setting.1-2 years supervisory experience required.
  • License/Certification: Current CPR certified
  • Skills: Working knowledge of Microsoft Office Suite, Including Outlook, Work, Excel and PowerPoint, plus familiarity with healthcare scheduling and billing software. Demonstrates skill in service excellence including active listening, problem solving, and the ability to remain calm in any emotional or stressful situation. Demonstrates attention to detail, strong organizational skills with ability to prioritize multiple tasks and to work independently. Able to communicate effectively in writing and verbally in a professional manner. Must be proactive, adaptable, and flexible in dealing with a variety of people. Personal maturity is an important attribute.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
Pay Range:
$100,000.00 USD - $130,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled

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