Assistant Pos Technical Support Jobs in Indiana (NOW HIRING)

Job Summary:

Uses mastery of trade skills and knowledge to recognize, document, and provide solutions to technical problems; known as a subject matter expert who has the
ability to train and mentor cross-functional teams.

Key Responsibilities:

Uses mastery of trade skills and knowledge along with proficiency in other trades to solve technical problems; interacts fluently with those in other trades to
complete work assignments and mentor on trade expertise.
Thoroughly understands Cummins' processes and equipment; makes recommendations to management on process improvements.
Provides technical leadership to cross-functional teams; uses mastery of trade to accelerate performance of others through training and development.
Is recognized as a subject matter expert; acts as a consultant for other teams to solve unique technical problems.
Develops training materials and documentation; conducts training programs.
Reports project performance or progress updates to management or Engineering.
Shares responsibility for and leadership of shift change meetings when necessary.
Understands, applies, and sets the example for appropriate Company and department rules and guidelines to work and to systems; participates in the
maintenance of quality procedures.
Develops and conducts training programs; provides counseling and mentoring for training materials.
Serves as company representatives in various capacities to customers, suppliers, and outside agencies.
Interacts effectively with all s of employees throughout the company.
Exercises independent decision-making and initiative in determining what needs to be done and planning and implementing the needed activities; performs
problem solving, creative technical and analytical work, budget management, and hands-on applications; coordinates programs including planning, scheduling,
ordering, and tracking.
Demonstrates adaptability and responsiveness to changing work needs and willingness to undertake new tasks as they become evident; initiates, develops,
leads, and participates in improvement projects.
Knows, complies with and sets the example for all safety policies and procedures.
Demonstrates confidentiality as required.
Shares work with exempt and other OCU employees as required.
Manages own work and maintain a flexible schedule in order to meet the demands of priority work; participates in self- and team-audits and associated
corrective action; plans and engages in continuous learning in order to be prepared for changing work demands.
Travels as required by the position.
Performs other miscellaneous duties, as required, to get the job done.

POSITION TITLE: Network Support Technician

GENERAL DESCRIPTION:

Provide network installation and support of production networks in a LAN/WAN environment for Cummins Inc. North America. Follow established standards and procedures for best practices, enabling compliance with published and adopted security guidelines. Work with the CBS Network Operations group to resolve Network connectivity problems. Coordinate with vendor maintenance and support personnel when problems arise and facilitate problem resolution. Work with Network Operations leadership to identify and prioritize work. Work under the direction of the Global LAN Support Manager.

Key Responsibilities:

• Coordinate and/or perform configuration, installation, troubleshooting, and repair of network equipment in MDF/IDF closets and data center.
• Design, coordinate and/or perform installation, troubleshooting, and repair of data cabling in wiring IDF (intermediate distribution facilities) closets and MDF/data center.
• Ensure network components, wiring and cabling methods, concepts, various applications and local building codes adhered to.
• Off-Hours support for LAN related issues.
• Technical aspects of LAN/WAN/Telecom hardware and software.
• Support installation/configuration/troubleshooting of Cisco Catalyst LAN Switches.
• Support installation/configuration/troubleshooting of Cisco Aironet Wireless Network Equipment.
• Support moves/adds/changes of new network connections as required
• Maintain network documentation
• Available to travel for installation projects at other US and Canada locations. (Some possible)
• Provide assistance in identifying and documenting processes and procedures.
• Works well with Cummins exempt and contractor personnel on network issues and escalations.
• Assist Network Operations with troubleshooting network connectivity issues.
• Basic Digital Media Player configuration.
• Perform wireless surveys at various customer sites.
• RMA failed network equipment with vendor.
• Ship network equipment to Cummins North America locations.

Skills considered a Must for the position:

• Support installation/configuration/troubleshooting of Cisco IOS LAN Switches.
• Understand all network components, wiring and cabling methods, concepts, various applications and local building codes that must be adhered to.
• Working knowledge of 3K, 4K and 9K Cisco platforms, L2 & L3 configuration, IOS upgrade, and ROMMON.

Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Cultivates innovation - Creating new and better ways for the organization to be successful.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Ensures accountability - Holding self and others accountable to meet commitments.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma, GED or equivalent required with Department of Labor Certification OR
Associates degree from an accredited program in a related field and at least two years of relevant experience OR
Bachelors degree in a related field.
Experience:
Department of Labor Certification OR four year experience/education requirement accomplished through either Bachelors degree in related field OR associates
degree in related field and at least two years of relevant experience.
Demonstrated ability to mentor and train others.
Demonstrated mastery of the trade skillset.
Knowledge of Cummins environment, work teams, equipment, and systems.