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Assistant Online Reputation Management Jobs (NOW HIRING)

Spherion Asheville

Assistant Hotel Manager

Asheville, NC · On-site

$50K - $55K/yr

The Assistant General Manager (AGM) provides strategic leadership and day-to-day operational ... marketing and online reputation management. * Ability to speak a second or multiple languages ...

TI ASSET MGMT

Assistant Property Manager - TIAM

Atlanta, GA · On-site

$17.75 - $24.25/hr

Ensure all lease files and application documentation are complete and compliant. * Assist with marketing efforts, outreach, and online reputation management. * Monitor market conditions and ...

Parker's Kitchen

Marketing Intern

Savannah, GA · On-site

$14.25 - $19/hr

Online Reputation Management & Social Listening * Manage and verify store listings across search ... Content Management & Digital Marketing * Assist the Marketing Specialist with managing and updating ...

company178

Marketing Director

Nashville, TN · On-site

... * Assist in the oversight of promotional video and photo shoot direction for assigned communities ... and online reputation * Manage key marketing platforms including but not limited to Community ...

Career Search

Marketing Director

Nashville, TN · On-site

... * Assist in the oversight of promotional video and photo shoot direction for assigned communities ... and online reputation * Manage key marketing platforms including but not limited to Community ...

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Assistant Online Reputation Management information

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$29K

$48.4K

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How much do assistant online reputation management jobs pay per year?

As of Jun 1, 2026, the average yearly pay for assistant online reputation management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Online Reputation Management vs Social Media Coordinator?

AspectAssistant Online Reputation ManagementSocial Media Coordinator
CredentialsExperience in digital marketing, basic SEO, communication skillsMarketing or communications degree, social media proficiency
Work EnvironmentOnline platforms, client communication, reputation monitoring toolsSocial media platforms, content creation, engagement management
Employer & IndustryDigital marketing agencies, PR firms, corporate communicationsBrands, marketing agencies, media companies
Search & Comparison IntentUnderstanding reputation management roles, responsibilities, skillsSocial media strategies, content planning, audience engagement

Assistant Online Reputation Management focuses on monitoring and improving a client's online reputation through reputation management tools and strategies. In contrast, a Social Media Coordinator primarily manages social media content and engagement. While both roles require digital marketing skills, the Assistant Online Reputation Management role emphasizes reputation monitoring and crisis management, whereas the Social Media Coordinator concentrates on content creation and audience interaction.

More about Assistant Online Reputation Management jobs
What cities are hiring for Assistant Online Reputation Management jobs? Cities with the most Assistant Online Reputation Management job openings:
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What states have the most Assistant Online Reputation Management jobs? States with the most job openings for Assistant Online Reputation Management jobs include:
What job categories do people searching Assistant Online Reputation Management jobs look for? The top searched job categories for Assistant Online Reputation Management jobs are:
Assistant Online Reputation Management jobs near you
Infographic showing various Assistant Online Reputation Management job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 30% Part Time, and 4% Temporary. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $48,396 per year, or $23.3 per hour.

ReBath - Customer Experience and Reputation Specialist

BathWorks, Inc.

Troy, MI

Other

Posted 12 days ago

Job description

Re-Bath is seeking a tech-savvy, customer-focused professional to support online reviews, customer follow-up, referrals, and brand content. This role combines customer experience, reputation management, and light marketing support across social media, email, and direct mail.

The ideal candidate is confident on the phone, organized in their follow-up, comfortable helping customers with technology, and able to communicate clearly and professionally. This person will help protect and strengthen the Re-Bath brand by turning customer feedback into action, insight, and content.

Key Responsibilities Customer Outreach & Reviews

  • Follow up with recent customers to request online reviews

  • Help customers navigate Google, Facebook, and other review platforms

  • Provide patient, step-by-step assistance to customers who are less comfortable with technology

  • Ensure review requests are handled in a respectful, professional, and non-pushy manner

  • Track completed reviews and common customer barriers

Reputation Management

  • Monitor reviews across Google, Facebook, Yelp, BBB, partner platforms, and internal channels

  • Respond to or escalate review-related issues, including disputes or flagged content

  • Summarize negative reviews in clear, actionable language

  • Identify recurring issues and share feedback trends with internal teams

  • Highlight urgent customer concerns for timely follow-up

Referrals & Customer Feedback

  • Reach out to satisfied customers to request referrals in a friendly and professional manner

  • Answer basic questions about the referral process

  • Log referral activity, customer responses, and common objections

  • Collect and forward handwritten notes, thank-you cards, or printed testimonials for marketing use

  • Ensure customer privacy preferences are respected

Brand & Marketing Support

  • Create and schedule social media posts using reviews, testimonials, and project highlights

  • Help maintain a consistent content calendar and organized asset library

  • Write short-form captions that align with brand voice and local market tone

  • Assist with email marketing content for follow-up, promotions, and reputation-building campaigns

  • Draft and proofread copy for direct mail pieces such as postcards, letters, and promotional offers

  • Repurpose customer stories and feedback into content across social, email, and print channels

  • Track basic engagement metrics and share insights with the marketing team

What Success Looks Like

Success in this role means customers feel supported throughout the review and referral process, online feedback is monitored consistently, and negative issues are escalated quickly and clearly. It also means customer sentiment is captured in a way that helps both the service team and the marketing team respond effectively.

A strong candidate in this position will help increase positive review activity, improve visibility into recurring customer concerns, and support a more consistent brand presence across social media, email, and direct mail. The work should contribute to both stronger reputation management and better customer communication.

Qualifications

  • 1-2 years of experience in customer service, reputation management, digital engagement, social media, or marketing support

  • Strong phone communication and customer service skills

  • Comfortable using review platforms, Google accounts, Facebook, and basic digital tools

  • Strong writing, proofreading, and reading comprehension skills

  • Ability to summarize customer sentiment and feedback clearly

  • Organized, detail-oriented, and able to manage multiple tasks

  • Experience assisting people with limited technology experience is a plus

  • Experience with social media posting, email marketing, or direct mail copy is preferred

  • This is not a design role; however, strict adherence to established brand guidelines is required

Must have a clean driving record and background.

Apply