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Tier 1 Engineer, Network Operations Center

Title: Tier 1 Engineer, Network Operations Center About the Role As a Tier 1 Engineer, Network Operations Center, you will monitor, triage, and respond to system-generated alerts across client ...

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How much do assistant network operations center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for assistant network operations center in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is an assistant network operations center professional?

Assistant Network Operations Center (NOC) professionals are entry- or mid-level technicians who help monitor, maintain, and troubleshoot computer networks within an organization. They work in the NOC to ensure network systems run smoothly, addressing issues as they arise and escalating problems to senior engineers when necessary. Their responsibilities may include monitoring network performance, responding to alerts, assisting with routine maintenance, and supporting network upgrades. This role is essential for minimizing downtime and ensuring the reliability of critical IT infrastructure.

What are the key skills and qualifications needed to thrive as an assistant network operations center technician?

To thrive as an Assistant Network Operations Center Technician, you need foundational networking knowledge, troubleshooting skills, and familiarity with network protocols, typically supported by a relevant degree or certification like CompTIA Network+. Experience with network monitoring tools, ticketing systems, and diagnostic software is commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for excelling in this role. These skills ensure swift identification and resolution of network issues, minimizing downtime and maintaining seamless operations.

What are some common challenges faced by an assistant network operations center professional, and how can they be managed effectively?

Assistant NOC professionals often encounter challenges such as monitoring multiple network systems simultaneously, quickly identifying and escalating incidents, and maintaining thorough documentation during high-pressure situations. Managing these challenges effectively involves developing strong multitasking skills, utilizing network monitoring tools efficiently, and maintaining clear communication with senior engineers and other IT teams. Continuous learning and familiarization with standard operating procedures also help in ensuring timely responses and minimizing downtime.

What is the difference between Assistant Network Operations Center vs Network Operations Center Technician?

AspectAssistant Network Operations CenterNetwork Operations Center Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentSupportive, entry-level, team-basedOperational, technical, monitoring-focused
Job ResponsibilitiesAssisting with network monitoring, basic troubleshooting, documentationMonitoring networks, diagnosing issues, resolving technical problems

Both roles typically require similar certifications and work in network support environments. The Assistant Network Operations Center generally involves supporting tasks and learning, while the Network Operations Center Technician focuses more on technical troubleshooting and network maintenance. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What cities are hiring for Assistant Network Operations Center jobs?

Cities with the most Assistant Network Operations Center job openings:

What are the most commonly searched types of Network Operations Center jobs?

The most popular types of Network Operations Center jobs are:

What states have the most Assistant Network Operations Center jobs?

States with the most job openings for Assistant Network Operations Center jobs include:

Assistant Network Operations Center jobs near you

Network Operations Center - Shift Lead

Akima, LLC

Ashburn, VA • On-site

Full-time

Retirement

Re-posted 3 hours ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

377th of 450 rated engineering

Job description

Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches, runs tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.
Responsibilities
  • The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
  • This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
  • Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.
  • This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.
  • Supports complex PCs and LAN/WAN networks throughout the organization.
  • Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
  • Analyzes test data and recommends hardware or software for purchase.
  • Performs work under minimal supervision.
  • Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Qualifications
The NOC Tier 1 Shift Lead highly desired qualifications are:
  • Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
  • Relevant certifications such as ITIL v3, CompTIA, CCNA.
  • A minimum of five (5) years' relevant experience in Tier 1 support operations.
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • Hands-on experience with network monitoring tools and ticketing systems.
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
  • Effective communication skills for interacting with customers, technical teams, and management.

Job ID
2025-20780
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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Benefits

Hours and flexibility

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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