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Assistant Network Operations Center information

What are the key skills and qualifications needed to thrive as an Assistant Network Operations Center (NOC) Technician, and why are they important?

To thrive as an Assistant Network Operations Center Technician, you need foundational networking knowledge, troubleshooting skills, and familiarity with network protocols, typically supported by a relevant degree or certification like CompTIA Network+. Experience with network monitoring tools, ticketing systems, and diagnostic software is commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for excelling in this role. These skills ensure swift identification and resolution of network issues, minimizing downtime and maintaining seamless operations.

What are Assistant Network Operations Center (NOC) professionals?

Assistant Network Operations Center (NOC) professionals are entry- or mid-level technicians who help monitor, maintain, and troubleshoot computer networks within an organization. They work in the NOC to ensure network systems run smoothly, addressing issues as they arise and escalating problems to senior engineers when necessary. Their responsibilities may include monitoring network performance, responding to alerts, assisting with routine maintenance, and supporting network upgrades. This role is essential for minimizing downtime and ensuring the reliability of critical IT infrastructure.

What are some common challenges faced by an Assistant Network Operations Center (NOC) professional, and how can they be managed effectively?

Assistant NOC professionals often encounter challenges such as monitoring multiple network systems simultaneously, quickly identifying and escalating incidents, and maintaining thorough documentation during high-pressure situations. Managing these challenges effectively involves developing strong multitasking skills, utilizing network monitoring tools efficiently, and maintaining clear communication with senior engineers and other IT teams. Continuous learning and familiarization with standard operating procedures also help in ensuring timely responses and minimizing downtime.

What is the difference between Assistant Network Operations Center vs Network Operations Center Technician?

AspectAssistant Network Operations CenterNetwork Operations Center Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentSupportive, entry-level, team-basedOperational, technical, monitoring-focused
Job ResponsibilitiesAssisting with network monitoring, basic troubleshooting, documentationMonitoring networks, diagnosing issues, resolving technical problems

Both roles typically require similar certifications and work in network support environments. The Assistant Network Operations Center generally involves supporting tasks and learning, while the Network Operations Center Technician focuses more on technical troubleshooting and network maintenance. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the most commonly searched types of Network Operations Center jobs in Indiana? The most popular types of Network Operations Center jobs in Indiana are:
Assistant Network Operations Center jobs near you
Cyber Network Operations Center Lead - DoD

Cyber Network Operations Center Lead - DoD

Resource Management Concepts, Inc.

Crane, IN • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
We are seeking a Network Operations Center (NOC) Analyst Lead to oversee daily operations and personnel within a 0600-1900 M-F environment supporting a Department of Defense (DoD) customer.
The NOC Analyst Lead will manage a small team of analysts responsible for network and security monitoring, incident triage, and operational compliance aligned with the Risk Management Framework (RMF). The Lead will ensure mission-critical systems remain available, secure, and compliant with DoD directives, policies, and cybersecurity standards.
This role is both technical and supervisory, requiring hands-on operational awareness, leadership in shift management, and coordination across network, system, and cybersecurity disciplines.
Leadership & Oversight:
  • Supervise a team of three (3) NOC/SOC analysts, providing direction, task prioritization, and performance feedback.
  • Coordinate NOC/SOC shift coverage and ensure 0600-1900 M-F monitoring and response requirements are continuously met.
  • Serve as the primary escalation point for complex incidents or system outages.
  • Monitor, assign and triage Helpdesk tickets within one hour of opening.
  • Maintain situational awareness of network health, security posture, and mission impacts; brief management and stakeholders as needed.
  • Ensure team adherence to incident response, escalation, and reporting procedures.
  • Develop and maintain Standard Operating Procedures (SOPs), event escalation matrices, and continuity documentation.

Network Operations Responsibilities:
  • Oversee enterprise network monitoring using tools such as SolarWinds, Cisco Firepower Management Console (FMC), and Secure Network Analytics (SNA).
  • Analyze and respond to alerts related to connectivity, latency, and performance degradation.
  • Review configuration baselines, track outages, and ensure timely restoration of network services.
  • Coordinate planned maintenance, configuration changes, and patch activities in accordance with DoD and company change control policies.

Security Operations Responsibilities:
  • Manage and review security event monitoring and triage using SIEM platform Splunk and endpoint management tools Trellix and Tanium.
  • Oversee team response to cybersecurity incidents in accordance with internal incident response procedures.
  • Support vulnerability management activities - reviewing Tenable.sc results, tracking remediation actions, and validating compliance closure.
  • Ensure proper documentation and escalation of all security-related incidents to the ISSO or ISSM.

RMF & Compliance Duties:
  • Coordinate with system owners, ISSOs, and ISSMs to support RMF continuous monitoring activities.
  • Ensure team members conduct periodic STIG checks, vulnerability scans, and configuration reviews to maintain system accreditation posture.
  • Support the development and maintenance of POA&Ms, control evidence, and audit artifacts.
  • Participate in cybersecurity working groups, readiness reviews, and ATO renewal activities as needed.
  • Promote a culture of compliance and operational discipline across the team.

Requirements
    • Preferred Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent experience).
    • 3-5+ years of experience in SOC, cybersecurity operations, or network monitoring.
    • Experience with SIEM tools (e.g., Splunk).
    • Experience with enterprise monitoring platforms such as SolarWinds Orion.
    • Understanding of incident response processes and threat detection methodologies.
    • Experience with vulnerability management tools and remediation workflows.
    • Knowledge of RMF and DoD cybersecurity compliance requirements.
    • Active DoD clearance (or ability to obtain).
    • DoD IAT III 8570/8140 certification (e.g., CASP+, CISSP) required.
    • 1-2+ years of experience in a leadership role, directing three to five employees in tasking requirements.

Benefits
At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.
* Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000.00 to $100,000.00 annually.
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