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Assistant Network Operations Center Jobs in Indiana

EOS

Network Operations Service Lead

Jeffersonville, IN · On-site

We are seeking a highly motivated Data Center Service Lead. This role is critical in ensuring the ... enterprise network deployments and operations. * Strong understanding of networking concepts ...

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NOC Specialist

Terre Haute, IN · On-site

$25 - $32/hr

Hourly, Non-Exempt POSITION SUMMARY The After-Hours Network Operations Center (NOC) Specialist is ... Maintain patch compliance documentation and maintenance records. * Assist with firmware updates for ...

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NOC Specialist

Terre Haute, IN

$25 - $32/hr

Hourly, Non-Exempt POSITION SUMMARY The After-Hours Network Operations Center (NOC) Specialist is ... Maintain patch compliance documentation and maintenance records. * Assist with firmware updates for ...

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NOC Specialist

Terre Haute, IN · On-site

$25 - $32/hr

Hourly, Non-Exempt POSITION SUMMARY The After-Hours Network Operations Center (NOC) Specialist is ... Maintain patch compliance documentation and maintenance records. * Assist with firmware updates for ...

HCLTech

Senior Network Engineer

Warsaw, IN · On-site

$87K - $120K/yr

Network L3 Engineer Network Operations & Implementation Location: Warsaw, Indiana, USA (100% On ... 11ac/ax, DNA Center/Catalyst Center Cisco Meraki Full-stack Meraki (MX, MS, MR) dashboard ...

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Assistant Network Operations Center information

What are the key skills and qualifications needed to thrive as an Assistant Network Operations Center (NOC) Technician, and why are they important?

To thrive as an Assistant Network Operations Center Technician, you need foundational networking knowledge, troubleshooting skills, and familiarity with network protocols, typically supported by a relevant degree or certification like CompTIA Network+. Experience with network monitoring tools, ticketing systems, and diagnostic software is commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for excelling in this role. These skills ensure swift identification and resolution of network issues, minimizing downtime and maintaining seamless operations.

What are Assistant Network Operations Center (NOC) professionals?

Assistant Network Operations Center (NOC) professionals are entry- or mid-level technicians who help monitor, maintain, and troubleshoot computer networks within an organization. They work in the NOC to ensure network systems run smoothly, addressing issues as they arise and escalating problems to senior engineers when necessary. Their responsibilities may include monitoring network performance, responding to alerts, assisting with routine maintenance, and supporting network upgrades. This role is essential for minimizing downtime and ensuring the reliability of critical IT infrastructure.

What are some common challenges faced by an Assistant Network Operations Center (NOC) professional, and how can they be managed effectively?

Assistant NOC professionals often encounter challenges such as monitoring multiple network systems simultaneously, quickly identifying and escalating incidents, and maintaining thorough documentation during high-pressure situations. Managing these challenges effectively involves developing strong multitasking skills, utilizing network monitoring tools efficiently, and maintaining clear communication with senior engineers and other IT teams. Continuous learning and familiarization with standard operating procedures also help in ensuring timely responses and minimizing downtime.

What is the difference between Assistant Network Operations Center vs Network Operations Center Technician?

AspectAssistant Network Operations CenterNetwork Operations Center Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentSupportive, entry-level, team-basedOperational, technical, monitoring-focused
Job ResponsibilitiesAssisting with network monitoring, basic troubleshooting, documentationMonitoring networks, diagnosing issues, resolving technical problems

Both roles typically require similar certifications and work in network support environments. The Assistant Network Operations Center generally involves supporting tasks and learning, while the Network Operations Center Technician focuses more on technical troubleshooting and network maintenance. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the most commonly searched types of Network Operations Center jobs in Indiana? The most popular types of Network Operations Center jobs in Indiana are:
Assistant Network Operations Center jobs near you

Network Operations Center Tech (Weekends)

Graham Allen Partners

South Bend, IN • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Job description

Position Overview
Our Network Operations Center (NOC) team is the frontline defense against network disruptions, ensuring the stability, security, and performance of our clients' environments around the clock. Operating 24/7, the NOC proactively monitors network health, detects anomalies, and takes swift action to prevent or resolve issues.
As a NOC Technician, you will be responsible for troubleshooting and remediating network and system support incidents, often identified through monitoring and management tools. In addition to proactive monitoring and problem resolution, this role includes answering client calls during the organization's after-hours period, providing responsive and professional support when it's needed most.
Position Schedule:
  • Primary Schedule - 10am - 9pm Friday, Saturday, Sunday, and Monday
  • Alternate Schedule - While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Holidays, Tuesdays, Wednesdays, Thursdays) up to 5% of the time to cover for colleagues on PTO.
  • Schedule flexibility is a key requirement for this position.

Essential Duties & Responsibilities:
Provide Multi-Client Support:
  • Troubleshoot and resolve assigned client support requests, which may include:
    • Network security and firewall issues (Internet access, VPN, DNS)
    • Network switching/routing issues (wireless access)
    • Server performance issues (data/voice circuit performance)
    • Enterprise productivity applications (Microsoft Office, Exchange, O365)
    • Server-based OS support, directory services, and complex end-user issues

Network & Systems Monitoring
  • Address network and systems alerts and alarms, including:
  • Utilize remote monitoring and management tools to proactively support network and system health

Cloud & Data Center Services
  • Support cloud and data center operations, including:
    • Offsite backup, anti-spam/anti-virus, and collaboration platforms
    • Virtual servers, cloud hosting, and DNS administration
    • Equipment inspections and "Smart Hands" services for colocation
    • Data center inspections, maintenance protocols, and facility rounds
    • Data center check-in, escort procedures, and security compliance

Manage Incidents, Requests, and Service Levels:
  • Log, categorize, prioritize, and diagnose incidents, alerts, and service requests.
  • Collaborate with cross-functional teams including engineers, data center operations, and vendors to resolve complex issues, support maintenance activities, and execute emergency response protocols.
  • Process service and change requests by completing required documentation in accordance with procedures for new users, terminated users, and departmental or organizational changes.
  • Ensure all support services are delivered in alignment with defined Service Level Agreements (SLAs)

Required Skills:
  • Degree in a technical field strongly preferred, but not required
  • Minimum of one year of experience in IT support, help desk functions, or a related technical role ideally in an MSP setting.
  • Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
  • Basic understanding of networking / troubleshooting
  • Tech savvy with an ability to quickly learn new technical concepts and skills
  • Highly developed customer service skill set
  • Strong technical knowledge of various systems, software, and hardware (including troubleshooting and setup) using RMM and other dashboard tools
  • Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
  • Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
  • Share our values: growth, relationships, integrity, and passion

What's in it for You?
  • Opportunity to work with a rapidly expanding tech company
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Competitive salary and benefits package including health, vision, dental, and life insurance
Skills & Requirements Qualifications

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