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Assistant Msp Help Desk Jobs (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Monitor alerts and assist with proactive maintenance tasks Requirements What We're Looking For * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working knowledge of ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

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Assistant Msp Help Desk information

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How much do assistant msp help desk jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for assistant msp help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant MSP Help Desk technician, and why are they important?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are some common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are Assistant MSP Help Desk roles?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.
What cities are hiring for Assistant Msp Help Desk jobs? Cities with the most Assistant Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Assistant Msp Help Desk jobs? States with the most job openings for Assistant Msp Help Desk jobs include:
Assistant Msp Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Winsor Consulting Group LLC

Tucson, AZ • On-site

$19 - $25.50/hr

Full-time

Posted 8 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:
  • Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
  • Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
  • Monitor and respond to alerts for supported environments.
  • Participate in the oncall rotation to provide afterhours emergency support as scheduled.
  • Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
  • Travel onsite when necessary to assist with support issues that require a physical presence.
  • Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
  • Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
  • Adhere to established SLAs, escalation timelines, and clientspecific standards.
  • Contribute to internal documentation and process improvement initiatives.
  • Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.
    • Preferred Skills:
  • Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
  • Excellent verbal and written communication skills with an emphasis on client service.
  • Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
  • Ability to follow defined processes and troubleshoot using checklists or SOPs.
  • Strong time management and organizational skills.
  • Commitment to continual learning and process improvement.
    • Experience:
  • 12 years of experience in a help desk or technical support role preferred.
  • Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
  • Familiarity with ITIL principles is a bonus but not required.
    • Education:
  • High school diploma or equivalent required.
  • Associate degree in IT, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

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