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Assistant Msp Help Desk Jobs (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... * Assist with onboarding/offboarding users and device provisioning Msp Processes & Best Practices

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

Install and configure approved software * Assist with mobile-device enrollment and basic support ... You'll join a small, growing MSP that values quality, accountability, efficiency, and continuous ...

Interlink Technology, Inc.

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Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

Install and configure approved software * Assist with mobile-device enrollment and basic support ... You'll join a small, growing MSP that values quality, accountability, efficiency, and continuous ...

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How much do assistant msp help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for assistant msp help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What cities are hiring for Assistant Msp Help Desk jobs?

Cities with the most Assistant Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Assistant Msp Help Desk jobs?

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Assistant Msp Help Desk jobs near you

Help Desk Supervisor

TrovaSearch

Orlando, FL

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
  • Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
  • Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
  • Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
  • Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
  • Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
  • Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
Supervisory Responsibilities
  • Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
  • Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
  • Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
  • Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
  • Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
  • Acts as a working supervisor carrying a personal ticket load while overseeing the team.
  • Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
  • Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
  • Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
Organizational Responsibilities
  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Technical Knowledge (Level II)
Demonstrated working knowledge across the following is required:
  • Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
  • Windows Server administration, Active Directory, and Group Policy.
  • Microsoft 365 / Exchange administration and end-user support.
  • Firewalls, VPNs, and basic network security concepts.
  • Backup, recovery, and basic virtualization concepts.
  • Familiarity with VOIP / SIP and basic telecom concepts.
Tools & Environment
Experience administering or supporting the following is preferred:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)
Education
  • Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
  • Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
  • Previous service-delivery and Level II help desk experience required.
  • Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
  • Prior MSP (managed service provider) experience strongly preferred.
  • 3+ years of help desk or technical support experience.
  • Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
Skills and Attributes
  • Strong critical-thinking skills and decisive judgment
  • Able to work under minimal supervision.
  • Able to work in a fast-paced environment and take appropriate action under pressure.
  • Clear, professional communication with both clients and team members.
  • Strong organizational skills and keen attention to detail.
  • Ability to travel to local client sites as needed.
Benefits
  • Health, dental, and vision coverage.
  • Generous vacation and paid time off (PTO) policy.

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