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Assistant Msp Help Desk Jobs in Wisconsin (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Create/Maintain Documentation and knowledgebase. * Assist with the development and maintenance of ... help desk telephonic systems, incident/problem/change management systems and * other related ...

Wisconsin

Help Desk Supervisor

Menomonie, WI · On-site

Help Desk Supervisor Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job ... Mentor, train and lead a team of student support workers and assist them in their day-to-day ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... Perform quality assurance call backs as needed. Assist with creation of IDs including LAN, email ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... Perform quality assurance call backs as needed. Assist with creation of IDs including LAN, email ...

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Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Wisconsin?

The most popular types of Msp Help Desk jobs in Wisconsin are:

What cities in Wisconsin are hiring for Assistant Msp Help Desk jobs?

Cities in Wisconsin with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

Help Desk

The Dirks Group

Wausau, WI • On-site

$21.50 - $29/hr

Full-time

Re-posted 14 days ago

Job description

JOB SUMMARY
Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.
The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.
You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.
ESSENTIAL FUNCTIONS
  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution

GENERAL EXPECTATIONS
  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions

PROFESSIONAL DEVELOPMENT
  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities

CORE VALUES & COMPETENCIES
We expect all team members to demonstrate:
  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement

REQUIRED QUALIFICATIONS
Education
  • Associate degree in IT or related field, or equivalent experience

Technical Skills
  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills
  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS
First 30 Days - Foundation
  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients

60 Days - Contribution
  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals

90 Days - Ownership & Performance
  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

Apply