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Assistant Msp Help Desk Jobs in Rhode Island (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Provide monthly updates on significant support patterns or issues. * Assist with software and ...

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

May assist and train less experienced personnel. * Provides basic Tier I support to end users on a variety of computers and associated networks issues. * Responds to telephone calls, email and ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Troubleshoot hybrid identity and directory synchronization issues. * Assist with endpoint ... Help identify training opportunities and knowledge gaps within the Help Desk. * Maintain a ...

McLaughlin Research Corporation

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IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... Install, configure, and troubleshoot operating systems; assist with the maintenance and ...

New

Arcfield

Help Desk with Security Clearance

Newport, RI · On-site

$20.25 - $27.25/hr

May assist and train less experienced personnel. * Provides basic Tier I support to end users on a variety of computers and associated networks issues. * Responds to telephone calls, email and ...

Vanteo

Service Desk Administrator

Carolina, RI · Hybrid

JOB SUMMARY The Service Desk Administrator is responsible for providing technical support, systems ... Participate in security audits, application reviews, and compliance-related activities. * Assist ...

PLANET FITNESS

Front Desk Full-Time Associate

Carolina, PR

$12.25 - $15.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

Front Desk Part-Time Associate

Carolina, PR

$12.25 - $15.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Hotel Viking Newport

Front Desk Agent

Newport, RI

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

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Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What cities in Rhode Island are hiring for Assistant Msp Help Desk jobs?

Cities in Rhode Island with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 25 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.