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Assistant Msp Help Desk Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

... * Assist with training, mentoring, and onboarding of new help desk staff. * Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Follow MSP best practices, security standards, and documentation requirements. * Resolve most ...

ALLO Fiber

Help Desk Technician

Lincoln, NE · On-site

$17.50 - $23.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Follow MSP best practices, security standards, and documentation requirements. * Resolve most ...

ALLO Fiber

Help Desk Technician

Lincoln, NE · On-site

$17.50 - $23.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Follow MSP best practices, security standards, and documentation requirements. * Resolve most ...

MSP Hire, Inc.

Help Desk & Field Technician

Minneapolis, MN · On-site

$50K - $60K/yr

We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal ... Are willing to learn Bayon IT's systems, standards, and service process Apple certifications, MSP ...

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Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Monitor alerts and assist with proactive maintenance tasks Requirements What We're Looking For * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working knowledge of ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and ...

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How much do assistant msp help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for assistant msp help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant MSP Help Desk technician, and why are they important?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are some common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are Assistant MSP Help Desk roles?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.
What cities are hiring for Assistant Msp Help Desk jobs? Cities with the most Assistant Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Assistant Msp Help Desk jobs? States with the most job openings for Assistant Msp Help Desk jobs include:
Assistant Msp Help Desk jobs near you

IT Help Desk Administrator

Toppan

Charlotte, NC • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.
Want to learn more? Visit us at packaging.toppan.com
Summary Description:
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.
What you'll be doing:
  • Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
  • Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
  • Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
  • Develop, document, and enforce help desk procedures, workflows, and support standards.
  • Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
  • Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
  • Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
  • Ensure compliance with IT policies, security standards, and regulatory requirements.
  • Identify recurring issues and recommend root-cause fixes and process improvements.
  • Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.

Leadership & Administrative Duties
  • Provide day-to-day guidance and task coordination for help desk technicians.
  • Assist with training, mentoring, and onboarding of new help desk staff.
  • Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
  • Contribute to performance reviews by providing feedback on technician performance and development needs.
  • Lead in the development of processes to manage major incidents.

We'd love to hear from you if:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2 -3 years of experience in IT support or help desk roles,
  • Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
  • Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
  • Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
  • Excellent communication, customer service, and documentation skills.

Key Competencies
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong analytical skills with attention to detail.
  • Leadership, coaching, and collaboration skills.
  • Ability to translate technical concepts into clear, user-friendly language.

Compensation:
The annual base salary range for this role is from $80,000 to $90,000
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees' overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.
Benefits
  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

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