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Assistant Msp Help Desk Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk & Support Specialist

Responsibilities : • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring ... • Assist with Windows Server user administration, basic server checks, and routine maintenance ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Follow MSP best practices, security standards, and documentation requirements. * Resolve most ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Follow MSP best practices, security standards, and documentation requirements. * Resolve most ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Zero Hiring

Help Desk Manager

Lakewood, NJ · On-site

$10K - $145K/yr

Evaluate technology, tools, and process improvements. * Assist with budgeting, workforce planning ... MSP or managed-services experience (strongly preferred). Required technical knowledge * Strong ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Monitor alerts and assist with proactive maintenance tasks Requirements What We're Looking For * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working knowledge of ...

TrovaSearch

Level One Help Desk

Mandeville, LA

$18 - $24.25/hr

Provide onsite customer support when necessary to resolve issues or assist in onboarding new ... Prior MSP (managed service provider) experience a plus. * High school diploma required; some ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and ...

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How much do assistant msp help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for assistant msp help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What cities are hiring for Assistant Msp Help Desk jobs?

Cities with the most Assistant Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Assistant Msp Help Desk jobs?

States with the most job openings for Assistant Msp Help Desk jobs include:

Assistant Msp Help Desk jobs near you

MSP Service Desk & Support Specialist

Red Cup IT

Remote

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Red Cup IT is an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to clients across multiple industries. The role involves troubleshooting hardware, software, and network issues, managing tickets, and ensuring an excellent customer experience in a fast-paced environment.
Responsibilities:
• Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
• Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
• Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
• Diagnose and resolve basic network issues (DNS, DHCP, VPN, Wi‑Fi, printers, internet connectivity); escalate complex issues when needed.
• Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
• Document all work performed in the ticketing system with clear notes and resolutions.
• Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
• Collaborate with senior engineers on escalations and follow through to resolution.
• Educate end users on basic IT best practices and security awareness.
Qualifications:
Required:
• Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
• Hands-on experience with: Windows 10/11 workstations (install, configure, troubleshoot).
• Hands-on experience with: Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
• Hands-on experience with: Basic networking: TCP/IP, DNS, DHCP, VPN, Wi‑Fi troubleshooting.
• Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
• Strong customer service, communication, and documentation skills.
• Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.
Preferred:
• Previous experience working for a Managed Service Provider is a must.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
• Basic PowerShell or scripting knowledge for automation and routine tasks.
• Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
• Familiarity with backup and disaster recovery solutions.
Company:
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. Founded in 2009, the company is headquartered in Garden Grove, USA, with a team of 11-50 employees. The company is currently Early Stage.

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