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Assistant Msp Help Desk Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

... * Assist with training, mentoring, and onboarding of new help desk staff. * Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

... * Assist with training, mentoring, and onboarding of new help desk staff. * Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Travel onsite when necessary to assist with support issues that require a physical presence ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Monitor alerts and assist with proactive maintenance tasks Requirements What We're Looking For * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working knowledge of ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$20.25 - $27.25/hr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... * Assist with onboarding/offboarding users and device provisioning Msp Processes & Best Practices

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Assistant Msp Help Desk information

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How much do assistant msp help desk jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for assistant msp help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant MSP Help Desk technician, and why are they important?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are some common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are Assistant MSP Help Desk roles?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.
What cities are hiring for Assistant Msp Help Desk jobs? Cities with the most Assistant Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Assistant Msp Help Desk jobs? States with the most job openings for Assistant Msp Help Desk jobs include:
Assistant Msp Help Desk jobs near you

Help Desk Associate

Elliott-Lewis | Sautter Crane | AA Duckett

Philadelphia, PA

$17.50 - $23.75/hr

Full-time

Medical, Dental, Life, Retirement

Posted 2 days ago

Job description

Help Desk Associate 

This Help Desk Associate role is an internal role dedicated to supporting the employees of Elliott-Lewis and its family of companies. (Not an MSP role.)This role is in-person five days a week for a 40 hours work week located in 19154. This role also requires travel 10% of the time to our satelite offices.

About Company

Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Comprised of four sister companies, our IT team supports each line of business to ensure timely and accurate assistance.

Responsibilities

·         Serve as the first point of contact for our employees seeking help on IT matters.

·         Respond to Help Desk tickets in a timely, friendly, and professional manner.

·         Support employees through the full process of troubleshooting of their IT obstacles. Topics commonly include: PCs, computer accessories, Microsoft software, android and iPhone company issued cellphones, printers, external hard drives, file sharing, and web browsers.

·         Assist with password resets, basic system access, and two factor authentication software.

·         Escalate especially complex Help Desk inquiries to the appropriate IT Department member.

·         Prepare for new hire employees by preparing their workstation with appropriate hardware, software, and system access.

·         Collect assets back and disable account access when employees separate.

·         Share Help Desk Ticket trends with IT management to identify common problems.

·         Assist with maintaining inventory of IT hardware and software licenses.

·         Promote and adhere to all company security policies to ensure IT best practices are met.

Required Skills  

·         Entry level applicants welcomed to apply.

·         Must possess strong written and verbal communication skills.

·         Applicants must be detail-oriented and highly organized.

·         Ability to prioritize competing priorities.

·         Previous internship or work experience in customer service, or hospitality greatly valued for this role working with end users.

Preferred Skills 

·         Bachelors degree in Computer Sciences greatly valued but not required

·         Prior experience with Microsoft Suite including Outlook, Word, Excel, PowerPoint, and Teams

·         Prior experience working in an IT Help Desk Ticketing software system.

Physical Requirements

Regularly Required:

  • A high degree of mental effort  
  • Talk and hear 
  • Read both print and screens for extended periods of time 

o    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Frequently Required:

  • Walk and sit 

Occasionally Required:

  • Reach with hands and arms 
  • Lift 50 lbs. Max 
  • Stand and stoop, kneel, or crouch 
  • Gross and Fine Manipulation 
  • Climbing stairs  
    • Moderate – Loud level of volume environment.  

Compensation

  • Elliott-Lewis offers a robust compensation package including:
    • Competitive base salary,
    • Annual raises,
    • Annual bonuses,
    • 401k Retirement Plan with generous company match,
    • Two weeks’ vacation during first year at entry-level with more earned for greater tenure,
    • Sick Pay,
    • Medical / Health Insurance Plans,
    • Dental coverage,
    • Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.

We recognize that great talent can come from a variety of backgrounds.  We are an equal opportunity employer committed to affirmative action and diversity.  Background, MVR checks, and drug tests are performed for all positions. 

Equal Opportunity Employer including Disability/Vets

Employment Type: FULL_TIME

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