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Assistant Live Chat Agent Jobs (NOW HIRING)

TEKsystems

Hybrid Web Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Key Responsibilities * Assist customers with questions related to the vehicle purchase process. * Deliver exceptional customer experiences through professional and engaging online chat interactions.

TEKsystems

Hybrid Web Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Key Responsibilities * Assist customers with questions related to the vehicle purchase process. * Deliver exceptional customer experiences through professional and engaging online chat interactions.

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Customer ... Respond to customer queries via live chat, email and phone * Log and track cases accurately in the ...

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Meridial

Customer Support Agent - Freelance Project

$19.25 - $25.50/hr

Customer Support Agent - Freelance Project Philippines Customer Support Agent About the Role ... live chat, ensuring a positive experience for English speaking customers. * Assist with account ...

Simera

Chat Support Representative RO

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative PE

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative CR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Info Way Solutions

Salesforce Developer/Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

... pre-chat forms, routing rules, and agent availability settings within the Service Cloud console. • Configure advanced call center capability to enable both phone and live chat based customer ...

Simera

Chat Support Representative CL

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative AR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative (Remote)

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

Simera

Chat Support Representative CO

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate ...

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Assistant Live Chat Agent information

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How much do assistant live chat agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for assistant live chat agent in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Assistant Live Chat Agent vs Customer Service Representative?

AspectAssistant Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings
Job FocusHandling live chat inquiries, providing quick supportHandling phone, email, or in-person customer interactions
Common UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors

The Assistant Live Chat Agent primarily manages online chat inquiries, offering quick support in digital environments. Customer Service Representatives handle a broader range of customer interactions via phone, email, or in person. While both roles require strong communication skills and basic computer knowledge, the Assistant Live Chat Agent focuses on real-time online support, making it ideal for digital-first companies.

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The most popular types of Live Chat Agent jobs are:

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Assistant Live Chat Agent jobs near you
Infographic showing various Assistant Live Chat Agent job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,077 per year, or $18.3 per hour.

Client Support Technician

Kirtland Air Force Base, NM • On-site

SMS Data Products Group, Inc.
IT Services • 501 - 1,000 employees
Learn more about SMS Data Products Group, Inc.external

Full-time

Posted 24 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team at Kirtland AFB in Albuquerque, NM. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, youll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. Youll also be responsible for creating, updating, and closing out help desk tickets.

Were looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team.

If youre a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply!

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Customer Service

  • Provide rapid and accurate answers and information to customers via phone, email, and live chat.
  • Soft skills should include patience, understanding, and the desire to help.

Technical

  • Installation and troubleshooting (In an unclassified/classified environment).
  • Windows operating system (Fresh and imaging).

Basic Networking

  • Cloud based applications (O365/SharePoint/etc.)
  • Microsoft Office suite.

Printers and multi-function devices.

  • Configuration and operational support of Apple iOS and other approved wireless broadband device types.
  • Account Permissions/Provisioning.
  • GOTS/COTS software.

Communication

  • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow).
  • Helpdesk and escalation processes and procedures into KBs.
  • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent).
  • Ability to impart technical information to non-technical members of the workforce
  • Collaboration.
  • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

Required Qualifications

  • Active DoD Secret/DoE L clearance required
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required
  • HDI-CSR Required within 60 days of hire

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

REQ # 2026-5476

Apply