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Assistant Call Center Representative Jobs (NOW HIRING)

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Call Center Representative First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent ...

Nolo

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Call Center Representative Premier Disability Services, a division of Internet Brands, is seeking ... We assist individuals in successfully obtaining their Social Security Disability benefits. Each ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

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Assistant Call Center Representative information

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How much do assistant call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for assistant call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What cities are hiring for Assistant Call Center Representative jobs?

Cities with the most Assistant Call Center Representative job openings:

What are the most commonly searched types of Call Center Representative jobs?

The most popular types of Call Center Representative jobs are:

What states have the most Assistant Call Center Representative jobs?

States with the most job openings for Assistant Call Center Representative jobs include:

Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

University of Vermont Medical Center

South Burlington, VT • On-site

$26.82 - $31.79/hr

Part-time

Re-posted 13 days ago

University Of Vermont Health Network rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

128th of 887 rated healthcare providers

Job description

Building Name: UVMMC - 40 IDX Drive
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: Call Center
Part Time
Standard Hours: 20
Biweekly Scheduled Hours:
Shift: Day/Eve
Primary Shift: 7:00 AM - 3:00 PM
Weekend Needs: Every
Salary Range: Min $21.84 Mid $26.82 Max $31.79
Recruiter: Jaclyn Kimak
*This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.*
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:
  • Associate Degree or equivalent education.

Experience:
  • Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.

What University Of Vermont Health Network employees say

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About University of Vermont Health Network

Sourced by ZipRecruiter

The University of Vermont Health Network (UVM Health Network) is a renowned leader in the healthcare industry, located in Burlington, VT, US. It's a non-profit, academically integrated health care system, designed to ensure a coordinated, high-quality experience for patients across the entire health system. It originated from a partnership among six hospitals, a visiting nurse association, and a health plan, which eventually led to the formation of the current integrated network. Built on the core values of quality, caring, integrity, and collaboration, UVM Health Network is dedicated to improving the health of the people in the communities it serves.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Burlington, VT, US

Year founded

1971

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