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Assistant Call Center Representative Jobs in Kentucky

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Provide accurate information and assist customers with inquiries * Deliver exceptional customer ... Inbound Call Center Representative Job Qualifications: * Must be willing to submit to background ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsCall Center Representative JobsAssistant Call Center Representative JobsAssistant Call Center Representative Jobs in Kentucky

Assistant Call Center Representative information

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How much do assistant call center representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for assistant call center representative in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started in this role.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.
What are the most commonly searched types of Call Center Representative jobs in Kentucky? The most popular types of Call Center Representative jobs in Kentucky are:
Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Call Center Representative

Malone

Jeffersontown, KY • On-site

$19/hr

Other

Retirement

Posted 4 days ago

Job description

To Apply for this Job Click Here
Job ID: 871114
Malone Workforce Solutions is hiring an Inbound Call Center Representative for a client located off Blankenbaker Parkway in Louisville, KY.
Inbound Call Center Representative Highlights:
  • Pay: $19.00 per hour
  • Employment Type: Project-Based (May-January) with potential for long-term employment
  • Schedule: 8 hour shift between the hours of 8:00am-8:30pm, Monday-Friday
  • Location: Louisville, KY (Blankenbaker Parkway area)
  • Hybrid Opportunity -
Inbound Call Center Representative Job Responsibilities:
  • Answer inbound calls regarding retirement and benefits plans
  • Provide accurate information and assist customers with inquiries
  • Deliver exceptional customer service and effective problem resolution
  • Utilize computer systems to document and track customer interactions
  • Maintain professionalism and confidentiality when handling sensitive information
Inbound Call Center Representative Job Qualifications:
  • Must be willing to submit to background check and employment verification
  • Previous customer service experience preferred but not required
  • Previous call center experience preferred but not required

2000050
To Apply for this Job Click Here
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